Tracy
Super January 2019

Error 404 on custom url mobile browsers

Tracy, on October 4, 2018 at 8:49 AM Posted in Account Support 1 19
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I have a custom URL for our wedding website, and while it works on desktop/laptop, I am getting the "Oh, cake balls" message on mobile. Help....my invites just went out!!

19 Comments

Latest activity by Kristi, on August 29, 2019 at 8:51 PM
  • WeddingWire Support Team
    WeddingWire Administrator March 2023
    WeddingWire Support Team ·
    • Flag

    Hi Tracy!

    We would be happy to look into this issue for you if you don't mind emailing support@weddingwire.com so that we can communicate directly!

    • Reply
  • Tracy
    Super January 2019
    Tracy ·
    • Flag

    Done, thank you!


    • Reply
  • P
    Just Said Yes December 2018
    Prayag ·
    • Flag
    None of the mobile WW sites work, and even if you load as Desktop client it hangs.

    Happening to my site as well. Since this guy posted on October 3rd and it's still an issue I guess this not going to be an easy fix.
    • Reply
  • Tracy
    Super January 2019
    Tracy ·
    • Flag
    They had me clear the cache in my phone and it worked. Maybe this is a new issue.
    • Reply
  • P
    Just Said Yes December 2018
    Prayag ·
    • Flag

    The issue is that when you use custom domain, the redirect that happens to WeddingWire is intercepted by WeddingWire and is sent to https://m.weddingwire.com, on this mobile domain none of the wedding websites seem to exist.

    • Reply
  • H
    Just Said Yes November 2018
    Heather ·
    • Flag

    It is happening to me also!! My invites just went out with a link to the wedding website that is not working!

    • Reply
  • J
    Just Said Yes December 2018
    Jo-Anne ·
    • Flag

    Hi All...sitting in the same predicament. Smiley sad

    • Reply
  • Victoria
    VIP October 2018
    Victoria ·
    • Flag
    Same here. It works fine on a desktop but my guests get an error trying to get to the website from mobile.
    • Reply
  • Lynnie
    WeddingWire Administrator October 2016
    Lynnie ·
    • Flag
    View Quoted Comment

    Hi Heather! This should be fixed now! Just clear your browsing data on your mobile device and use the native browser app for your phone (Safari for iphones, Chrome for Android) then you should be all set!

    • Reply
  • Lynnie
    WeddingWire Administrator October 2016
    Lynnie ·
    • Flag
    View Quoted Comment

    Hi Jo-Anne! This should be fixed now! Just clear your browsing data on your mobile device and use the native browser app for your phone (Safari for iphones, Chrome for Android) then you should be all set!

    • Reply
  • H
    Just Said Yes November 2018
    Heather ·
    • Flag
    View Quoted Comment

    It still is not working. I am on a desktop. I go to edit website.. setting and under Wedding URL I click on the link and it says Oh Cake balls. :-(

    • Reply
  • Lynnie
    WeddingWire Administrator October 2016
    Lynnie ·
    • Flag
    View Quoted Comment

    Hi Heather! I just tried doing the exact same thing on two different browsers (firefox and Chrome) - and had no problem viewing your wedding website! Please clear your browsing history, cache, and cookies and then try again and reach out to our support team (support@weddingwire.com) if you're still experiencing the issue!

    • Reply
  • Y
    Just Said Yes April 2019
    Yuliya ·
    • Flag

    My guests that have an android are having issues. Site does not load, blank page appears.

    • Reply
  • Tonya
    Beginner May 2019
    Tonya ·
    • Flag

    Lynnie, I am having the same problem!! ^^^^^ My website cannot be viewed Smiley sad I just sent an email to support about this as well! Hopefully they can get this fixed. Smiley smile


    • Reply
  • Amanda
    Just Said Yes May 2019
    Amanda ·
    • Flag
    Hi! Having problems with my website as well! I had been working fine for the last couple mo the then this last week the links from the prop left corner drop down won’t pull up. It’s blank for a while then says it’s not a working like. I have tried from my phone, tablet, and desktop. I’m getting a lot of messages from my guest trying to book a room with the resort and to RSVP but can’t! Please help me!
    • Reply
  • Amanda
    Just Said Yes May 2019
    Amanda ·
    • Flag
    A lot of typos 😂 let’s try again Hi! Having problems with my website as well! It had been working fine for the last couple months, then this last week the links from the top left corner drop down won’t pull up. It’s blank for a while then says it’s not a working link. I have tried from my phone, tablet, and desktop. I have cleared my history. I’m getting a lot of messages from my guest trying to book a room with the resort and to RSVP but can’t! Please help me!
    • Reply
  • WeddingWire Support Team
    WeddingWire Administrator March 2023
    WeddingWire Support Team ·
    • Flag

    Hi Amanda! Our Development Team is aware of this issue and are working to resolve it. Please reach out to support@weddingwire.com so we can keep you updated!

    • Reply
  • Kristi
    Just Said Yes September 2019
    Kristi ·
    • Flag

    I am having issues as well! Many have have done their RSVP with no problem, then all of a sudden nobody can view my website!! I have less than 30 days to my wedding and this is not something I need right now! I have messaged support with no answer yet! With such a popular app that is used, you would never think of this to happen! EVER! I need this fixed ASAP, what can I do?

    • Reply

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