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Just Said Yes November 2020

Duplicate account

on May 14, 2019 at 4:43 PM Posted in Account Support 0 4

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Somehow I created an account with the wrong email (a typo) and I have no idea what it is therefore I need to have that account removed or figure out where the typo is because it’s causing confusion for everyone when it comes to the wedding website. They don’t know which one it is since there are two. I need help soon and I have emailed support but no answer.

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WeddingWire Administrator May 2015
Jo · on May 16, 2019 at 12:44 PM
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No problem! Can you email support@weddingwire.com from your correct email address, and let us know your incorrect email address, so that we can help you sort this out?
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Just Said Yes November 2020
· on May 16, 2019 at 3:31 PM
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Hi Jo!

I have emailed them twice twice and they responded and I answered both messages and haven’t heard back. They asked the same thing about the email but the thing is that it was a typo and I have tried every combination of what it could be and no luck. But I have the screenshot with the two accounts showing and one has my last name, but my first name is so uncommon that I can’t imagine it couldn’t be looked up by that. I even asked if they could just delete both accounts and I’ll start over. No big deal. But it’s causing so much confusion with guests that I just want to get this resolved, are you able to help at all?
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WeddingWire Administrator March 2023
WeddingWire Support Team · on May 17, 2019 at 10:48 AM
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Hi there! It looks like Michelle was able to resolve this issue for you via email!
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Just Said Yes November 2020
· on May 17, 2019 at 11:39 AM
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Thank you! I did see that! I appreciate the help with this issue!
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