Dress concerns?

Hard to say if you misheard, but either way I think it wasn't right for the shop to brush you off. You should get a straight answer.

I should say the boutique owner that I usually have met and spoken with has always been a dear and very attentive. I'm not sure who the person was the last time I called. Maybe I can just brush it up to a busy day for them and try calling again. Congratulations on picking your dress and a date!

I agree! The owner has always been very kind (that was not the person I last spoke with). I will just have to call again.

I would go in in person and ask so you get some paperwork for a straight answer. It also helps to eliminate any sort of misinformation or misinterpretation on either part ( because I would be a little frustrated)

So, a savvy consultant would look into the possibility of ordering your gown (from their vendor aka designer), at a later date so that it's not just sitting around getting oxidized while you wait for your wedding. With that said, it's possible that the designer often has styles that aren't always available making it impossible for the consultant to wait to place your order. But generally if possible, consultants should try to wait as long as possible to place a gown order so that it matches up with your wedding date. It just may not have been possible with the designer/specific style you selected to hold the order back from the designer they placed the order with. Now, if they personally were making your gown, they could have waited with materials set aside for it. Going forward if you're polite and reasonable (which seems like that's your nature already), no one should think you're a difficult customer. You're likely the customer of their dreams! Don't hesitate to reach out so you understand the process better. After all, you're not buying wedding gowns every year!