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Alexandra
Dedicated January 2019

do not use Ww’s hotel blocking service!!!!

Alexandra, on January 6, 2019 at 7:55 PM Posted in Planning 0 2
So in March I searched for hotels using wedding wire’s hotel block search function. I did not reserve rooms, but requested a quote. I was promptly spammed with several emails from a WW service rep about completing a block, which was fine because I expect spam when using internet search functions. Since it was a person emailing me, I explained that my mom already made a reservation with the hotel. She then found my mother’s information through the hotel, and somehow booked rooms based on my initial quote unbeknownst to either of us. I never made a reservation through this woman, and neither did my mom. This is not okay. My wedding is in two weeks, and she just emailed me to ask about upgrades for rooms I wasn’t aware were reserved in my name with my mother’s credit card information. Moral of the story- I wouldn’t use this sketchy service. I’m pretty laid back and never leave bad reviews, but this is not right. My mom was able to sort out the situation with the hotel and has called the sketchy rep to get an explanation...

2 Comments

Latest activity by Alexandra, on January 6, 2019 at 8:29 PM
  • Rachel
    Super July 2019
    Rachel ·
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    Wow that’s so messed up! So they reserved rooms using her card even when no one had reserved those other rooms?
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  • Alexandra
    Dedicated January 2019
    Alexandra ·
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    It appears so...I didn’t give this rep any credit card information, possibly just my Mom’s phone number- I don’t have any of the emails because I didn’t reserve a room. The only thing my mom and I have come up with is possibly she called my mom and my mom mistook her for the hotel’s manager? Either way it’s super sketchy, because my mom has already reserved a block and definitely didn’t want to book another. This woman just added more rooms to the block my mom already booked. I recommend leaving WW out of hotel reservations entirely. If anything, they are not transparent.
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