Disputed review- being ignored by support

Other sites such as Yelp and Google Maps don’t remove reviews.

View Quoted Comment Unfortunately the vendor doesn’t have a Yelp or even a google business page! My next move is created a public fb group but I’m also not one to be dragged into drama like that publically lol

View Quoted Comment I mean public fb post**

You are not the first person who has complained of this. I am so glad brides are speaking out against this! I had originally planned to utilize the vendor pages, but after reading so many of these posts I decided not to even bother. It’s pretty crummy, dishonest and unhelpful for WW to purposely falsely represent these vendors. I thought this site was supposed to be here as a helpful aid to those planning weddings, but it doesn’t seem as though they really care about their users receiving quality services.

Yes absolutely you are so right! There were a lot of things that happened at my wedding that were absolutely ridiculous. But WeddingWire does remove bad reviews. I think they may also put reviews on hold if there are key words or phrases in there even without the vendors reaching out or disputing. It’s absolutely terrible. A large part of the wedding industry is kind of one big scam working together To get as much money as possible and to make false promises.

That's because the venue and vendors on here probably pay wedding wire. It sucks but you have to really watch out because they're are a couple of sites that the businesses pay them and can ask the site for reviews to be removed and because they pay the site the site removes them.

You are definitely not the first person (and will also probably not be the last) to have this experience. There's clearly a reason that so many vendors have 5 stars on Wedding Wire yet 3 stars on other websites...

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It is ridiculous!!!! I'm about to start getting very vocal with them on social media. I got lucky with good vendors besides this one, but I will definitely be sharing with other brides I know to NOT use this website.. same goes for the KNOT but I think they are under the same umbrella?

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Yes it is terrible. They pretend to give you a chance to prove you had a contract or paid the vendor, which I did both, and then they go silent once you actually prove it.

Hi Jennifer! Since your review was disputed by the vendor, our reviews team has hidden it while we wait for you to send us proof that you've worked with them. We emailed you in May and last week on June 3rd to request you provide a signed contract or proof of payment with that vendor so we can help resolve the dispute and make your review live again. Thank you!

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I sent proof and have been waiting since May 22 for a response. I have followed up many times after (about 6 times) with no response. I have the contract signed I'm happy to put here if that will get a quicker resolution. Which email do I need to send it to because apparently the one I have been using is not the right one

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Hi Jennifer, I can see your message from the end of last week with the contract attached. Thank you for sending that in! The team will now review it and will be in touch with you very soon.

View Quoted Comment And so many other review sites do this crap too! But it makes sense… I’ve had my wedding booked since 2019, and I think there might be one extra positive review at my venue in WeddingWire. I find it hard to believe since 2019 to 2021 only 1 wedding gave a review?! It’s all lies and scams And they are all in on it with each other.

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Ha! Exactly! So they say they got my contract. Let's see what actually happens. Maybe our faith will be ever so slightly renewed. I'll let you all know.

View Quoted Comment Yes please do! I’m so glad that someone else understands my rage with all of these wedding sites including yelp.

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Hi it has now been two days and no word.. how long does the support team take? I'm trying to be patient but this has taken far too long.

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4 days and they haven't been in touch with me. In fact, I received an email asking to rate my support Is there a way to put negative stars?

Did you put bad reviews that got disputed as well? I'm really on the verge of blowing this up on Tik Tok. I really want other girls to realize how sneaky this is!

View Quoted Comment Yeah, I mean it’s really sad how powerless it makes you feel as consumers. It’s just really sad times for good people especially in this country. Because I can tell you right now, if I saw actual reviews of peoples experiences for my venue, I would’ve never hired them. I also feel like there are way too many people that are OK with being walked on, which is sad. A lot of people don’t even wanna get into it and go public for fear of repercussions. It’s definitely frustrating.

View Quoted Comment It’s now the 13th and still no reply, following up 😄