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Teresa
Super September 2018

It happened again, my app shows hundreds of notifications

Teresa, on August 15, 2018 at 9:53 PM Posted in Account Support 0 12
I don't understand why my app on my phone continues to do this. It started shortly after the WW update but I have no idea what it is notifying me of.

Please help!

It happened again, my app shows hundreds of notifications 1

12 Comments

Latest activity by Jo, on August 17, 2018 at 11:26 AM
  • K
    Super September 2018
    Kate ·
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    Mine stopped telling me when someone commented. Guess we got the opposite
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  • Teresa
    Super September 2018
    Teresa ·
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    Yea I guess it's always something 😝
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  • Haaley
    Expert December 2019
    Haaley ·
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    Maybe you are following a forum? Or 300?
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  • Teresa
    Super September 2018
    Teresa ·
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    It's just so odd because there was nothing there then I restarted my phone and bam over 300!
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  • Jessica
    VIP October 2018
    Jessica ·
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    Hahaha mine says I have 705!!!
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  • Courtney
    Super December 2018
    Courtney ·
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    I really dislike this app. But, I ♡ the forums, so....
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  • Lynnie
    WeddingWire Administrator October 2016
    Lynnie ·
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    What app version is everyone using? The most updated ones are Android 8.5.2 and iOS 8.3.1!

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  • Teresa
    Super September 2018
    Teresa ·
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    Hi Lynnie, I'm using the version for Android 8.5.2

    It happened again, my app shows hundreds of notifications 2
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  • Jo
    WeddingWire Administrator May 2015
    Jo ·
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    Hey there all! I tried playing around with these notifications myself to get to the bottom of this issue. What I found was when I got each new notification pushed to my homescreen, when I either followed that through to the app, or just swiped to dismiss it, that removed the counter icon on the app. Like you, if I went directly to the app there way no way to clear the notifications.

    What I'd do is clear the counter icons to start fresh.

    Hop into your phone's Settings, then click to manage your AppsIt happened again, my app shows hundreds of notifications 3

    Then click into Notifications settingsIt happened again, my app shows hundreds of notifications 4

    Then change the settings for your notification iconsIt happened again, my app shows hundreds of notifications 5

    Turning the icon badge with number setting off will control the counter icons for all your apps, but if you're ok with that, this action should reset your counter.

    And if you're loving the WeddingWire app but not enjoying getting notifications in general, you can turn these off from within the app.

    Go into your App's Settings through the gear icon on the home screenIt happened again, my app shows hundreds of notifications 6

    Slide these notification preferences off and on any time you likeIt happened again, my app shows hundreds of notifications 7

    Let me know whether that helps or not!

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  • Teresa
    Super September 2018
    Teresa ·
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    Thanks Jo, not sure I have the same system as you with my phone because I don't have those options. I did however find the notifications for apps through my App Manager and they were already turned off. I also went to my WW app and it shows my notifications turned off there too.




    It happened again, my app shows hundreds of notifications 8
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  • Teresa
    Super September 2018
    Teresa ·
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    Sorry I uploaded the wrong image....I did change my phone setting to block WW but my WW app itself has always been set to not send notifications.




    It happened again, my app shows hundreds of notifications 9
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  • Jo
    WeddingWire Administrator May 2015
    Jo ·
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    Oof, that's extra confusing then! If you've set your phone to show no notifications for the WW app and it is still showing them anyway that makes me wonder whether this is an issue with your phone. Do you have any pending system updates? What version of Android is your phone running?

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