Let me give you a timeline!
November 3 - Took pictures, he told us our proofs to view would be ready in 24 hrs
November 17 - Proofs were actually ready - he gave us two weeks to choose which photos we wanted.
November 24- I ordered our photos - He let me know that he would do all final editing and put our proofs back online once more so we could look before he placed my order. I also inquired about getting a pic to use for FB - he said no problem
December 26 - I contacted him because I hadn't gotten our final proofs and hadn't heard from him. He let me know right away that he had been busy and was sorry he hadn't contacted us sooner - I said I had no problem, just wanted to keep in touch.
December 29 - Our final proofs - and I accepted them right away to be at the printers and inquired again about a FB pic - no problem, he'd get it to be the next day.
January 4 - Our pictures came in but I still don't have a picture for FB from him..