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Just Said Yes December 2019

Disappearing Registry

Emma, on August 12, 2019 at 2:13 PM Posted in Account Support 0 8
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I have two registries linked on my account: BBB & Honeyfund. Every time I go to my website, only Honeyfund shows up! So I go into my account and find the BBB one's slider has been moved to "Hidden" again. How do I stop this from happening?!

8 Comments

Latest activity by WeddingWire Support Team, on September 26, 2019 at 2:47 PM
  • WeddingWire Support Team
    WeddingWire Administrator March 2023
    WeddingWire Support Team ·
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    Hi Emma,

    We're so sorry for the inconvenience!

    We've reported this issue to our development team to look into further. We do not have a timeline of it's fix but as soon as we have an update, we'll be sure to let you know. In the meantime, we recommend that you add your Bed Bath and Beyond registry link directly to the text of your wedding website so if it sets back to hide, your guests can still access the registry with that link. If you have any other questions, please don't hesitate to reach out to our support team directly at help@weddingwire.com. Thanks!

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  • E
    Just Said Yes December 2019
    Emma ·
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    It did it again! Good suggestion.

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  • E
    Just Said Yes December 2019
    Emma ·
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    Now the registry page has completely left my profile! And I can't recreate it because it says it's not visible BUT I go to make it visible and I can't because it's already marked as VISIBLE. Now this makes me worry about using WeddingWire for my RSVP's...

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  • N
    Just Said Yes October 2019
    Nicole ·
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    I am having this same issue, also with my BBB registry. As a result 90% of my guests haven't even seen it or purchased off of it.
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  • Alicia
    Just Said Yes November 2019
    Alicia ·
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    I'm having the same problem! This is unacceptable and needs to be fixed!!
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  • Soni
    Dedicated February 2020
    Soni ·
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    I am having the same issue with my Williams Sonoma Registry. A fix will be greatly appreciated.


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  • Brittany
    Super May 2020
    Brittany ·
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    I have the same issue and everytime I reach out for help, my discussion is removed and I'm completely ignored. best of luck to you

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  • WeddingWire Support Team
    WeddingWire Administrator March 2023
    WeddingWire Support Team ·
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    Our Development Team is still working on a fix for this issue! We apologize for any inconvenience that this has caused!

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