I met them at a WeddingExpo and went to their culinary presentation. The sales representative was a fast talking funny guy who told us how this cookware (Kitchen Charm) would cut our time in the kitchen and how they have a lifetime warranty so we will never have to buy more. Sounds great right? Not! I used it twice and first my chicken was raw and the second time it was overcooked and now my pan is discolored! I contacted the sales rep and he told me someone would be in contact. Over a week later I contact him again and tell him how frustrated I am that no one has called me. I then get a call saying there was a 3 day return policy and they can only offer me YouTube videos on how to cook! WTF