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Kenisha
Champion June 2019

Deleting Convo's

Kenisha, on October 16, 2018 at 9:52 PM Posted in Account Support 1 36

Why can you not delete conversations between you and vendors?

36 Comments

Latest activity by Hannah, on November 1, 2019 at 11:14 AM
  • DC Wife 10.27.18
    Master October 2018
    DC Wife 10.27.18 ·
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    I thought it was just me. Following for help!!!
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  • Kenisha
    Champion June 2019
    Kenisha ·
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    Ugh. It’s just so annoying.
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  • Lesly
    Expert February 2019
    Lesly ·
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    You probably can’t do it on the app, try the online website.
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  • Kenisha
    Champion June 2019
    Kenisha ·
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    The website doesn't allow you to do so.

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  • Laura
    Dedicated June 2019
    Laura ·
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    You can archive he conversations on the website! Unfortunately, I can’t find how to delete them.
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  • WeddingWire Support Team
    WeddingWire Administrator March 2023
    WeddingWire Support Team ·
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    You are not able to remove vendor messages at this time, however, I am passing your feedback along for further consideration!

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  • Kenisha
    Champion June 2019
    Kenisha ·
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    Okay; thanks!
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  • Christina
    Just Said Yes December 2018
    Christina ·
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    So frustrating not to be able to "clean up" your inbox to remove clutter from vendors that didn't work out.

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  • Kenisha
    Champion June 2019
    Kenisha ·
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    I know! You’re absolutely right. It’s just annoying that they’re still sitting in my inbox.
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  • Carolina
    Just Said Yes October 2020
    Carolina ·
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    Yes, please give us the ability to remove messages! It would make it so much easier to organize the vendors you still want to keep in touch vs the ones you will not make business with.
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  • C
    Just Said Yes October 2019
    Christina ·
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    I found this thread searching the same question! Its so unnecessarily difficult to keep track of the vendors you do want to keep messages from when they get drowned in the ones that didn't work out! This is terrible. If they don't want people accidentally deleting important vendor information than they should at least have a way to archive it into a different folder or make it where they go into a separate file when you select ''Not a good fit". So frustrating. May have to use a different website

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  • C
    Just Said Yes August 2019
    Courtney Marcello ·
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    Any luck with this? I find it very difficult to keep it organized keeping all these vendor messages I dont want anymore!
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  • Sidney
    Just Said Yes November 2021
    Sidney ·
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    Agreed with this 100%. I'm researching something like 20-30 different location vendors (not including all the other things I need to research), and I hate not being able to delete conversations. Especially those where the vendor doesn't or hasn't responded to me at all. This NEEDS to be changed.

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  • H
    Just Said Yes November 2019
    Huyen ·
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    That is terrible and confusing... Smiley sad We're having a very difficult time eliminating messages from vendor that we don't want which is making the planning process very confusing and not helpful. We're overwhelmed with the flow of vendor messages and despite clicking on "not interested" the vendors are continuing to message us to check in, or sending "promotions". Planning a wedding is already overwhelming as it is, and with not being able to remove or file messages that we have already vetted as "not interested" adds to the stress. We HIGHLY suggest adding this feature to your program so that we don't end up "not interested" in using wedding wire.

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  • Elaina
    Just Said Yes September 2019
    Elaina ·
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    Is there a certain time we can expect this issue to be fixed? I agree with everyone here, it's really hard to keep track of the vendors your still keeping in touch with when the inbox is filled with other vendors that didn't work out.

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  • C
    Just Said Yes October 2019
    Christina ·
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    I don’t think they will fix it. My fiancé and I have switched to the knot and don’t really use this site anymore, besides getting notified for new comments in this thread. Wedding wire doesn’t seem interested in member satisfaction or retention.
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  • A
    Beginner May 2021
    Anisa ·
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    Any update? It is so annoying to have numerous vendor messages in my Inbox, makes it hard to find the actual important vendor messages. Ugh!

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  • A
    Beginner May 2021
    Anisa ·
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    Is the Knot better? I'm thinking about switching over there too.

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  • WeddingWire Support Team
    WeddingWire Administrator March 2023
    WeddingWire Support Team ·
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    I do not have a timeline for this update, but we have passed the feedback along for further consideration with future updates!

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  • C
    Just Said Yes October 2019
    Christina ·
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    Anisa I like the Knot better simply because of this reason! Especially when you're planning a year out like us, its way too difficult to keep track of anything on wedding wire. They've responded to this thread couple different times and they have failed to perform what should be a basic step. I definitely recommend the knot.

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