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Savvy November 2016

David's Bridal In Store Return Policy ?

Private User, on June 27, 2016 at 1:25 AM Posted in Wedding Attire 0 7

Hello I purchased my dress, veil and shoes from David's Bridal on Saturday. When I got home I noticed the veil had a small rip in it. The receipt says all sales are final for in store purchases. I live in Vancouver and went to the Langley DB store. Has anyone ever returned defective merchandise from DB ? Their policy states that only online purchases can be returned. Help!

7 Comments

Latest activity by Liraea, on June 27, 2016 at 11:17 AM
  • MNBride
    Master June 2017
    MNBride ·
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    You should be able to exchange it for a good one unless you bought it on clearance or something.

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  • Suzie_Cue
    VIP August 2018
    Suzie_Cue ·
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    I just went to get my dress today and was told i can exchange for equal or more value. The dressed I ordered had defective beading. I saw it at the store though.

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  • Mrs_MLF
    Super July 2016
    Mrs_MLF ·
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    The first long line bra I purchased had a rip. I took it back and they just traded it out for a new one. They are pretty good about that stuff. You are not returning it. You would be exchanging for the same item.

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  • TIFFANY
    Super July 2017
    TIFFANY ·
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    Call and speak to the manager and let her know asap that you found a rip they will either replace it or fix it

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  • P
    Savvy November 2016
    Private User ·
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    Thank you everyone! Love this forum. Going to DB today.

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  • Jasmine
    Super March 2017
    Jasmine ·
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    They will probably exchange it since it was a problem from their end

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  • L
    Dedicated November 2016
    Liraea ·
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    I actually exchanged my Vera Wang white dress for one in the clearance rack. I had dress reget and the one I exchanged for was originally out of budget. About a month later I noticed a rip, called them, and they ordered me a brand new one. I did order all my bridesmaids dresses there, and my gown was a Zac Posen (more expensive) but it is worth a shot to ask.

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