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Just Said Yes July 2017

Custom domain wont forward

Sarah, on September 22, 2016 at 2:17 PM Posted in Account Support 0 6

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I'm getting extremely frustrated with setting up the wedding website. I purchased a custom domain to forward to my WW site and it just gives me nothing but issues. In the support section it has a contact number to talk to someone at Go Daddy and the phone number doesn't even work. I have tried sending emails to both WW and Go Daddy but have heard nothing back. I need to get my save the dates out and I want to include our custom domain on them so people can learn more info because our STDs are very small and simple with not much room for info. Every time I try to go to my custom URL, it says there is an error code 404. I'm ready to delete my WW completely if I can't get help on this.

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6 Comments

Latest activity by Lynnie, on March 18, 2021 at 3:37 PM

Savvy November 2016
Kimberly · on September 22, 2016 at 2:21 PM
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J
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Master October 2017
RealLindseyO · on September 22, 2016 at 2:24 PM
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Wait so you purchased a custom domain from an outside site and you're going to delete your WW site because the custom domain isn't working? Why blame WW for that?
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WeddingWire Administrator October 2016
Lynnie · on September 22, 2016 at 2:25 PM
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Hi Sarah! You contacted our support team 2 hours ago, and I apologize but they just can't get to everyone that quickly! The support team responds to everything within 24-48 hours.

I'll try looking into this right now to see what I can find out!
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WeddingWire Administrator October 2016
Lynnie · on September 22, 2016 at 2:36 PM
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So I intercepted your support case and tried using your custom domain and it works, forwards to your WW website no problem for me! If it isn't working on your end I suggest clearing your history and cache, make sure you're using the most up to date version of your internet browser, and Chrome works best as a browser!

In general with a custom domain, if your WW website is working properly (which yours is), then the issue lies with the domain forwarding and you'll have to trouble-shoot with Go Daddy. It sounds like you already found the support article that goes through the steps, but I've linked it again here:

https://support.weddingwire.com/hc/en-us/articles/205677709-Forwarding-Wedding-Website-to-a-Purchased-Custom-Domain-
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Just Said Yes May 2021
Amanda · on March 17, 2021 at 7:33 PM
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I'm having similar issues. The link:
https://support.weddingwire.com/hc/en-us/articles/205677709-Forwarding-Wedding-Website-to-a-Purchased-Custom-Domain-Is broken. Can someone point me in the right direction?
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WeddingWire Administrator October 2016
Lynnie · on March 18, 2021 at 3:37 PM
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Hi Amanda! Please reach out to our support team at help@weddingwire.com and they'll look into it with you!
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