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Master July 2017

Coordinator Not Emailing Back

Laura, on January 17, 2017 at 9:35 AM Posted in Planning 0 5

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I've sent our venue coordinator 2 emails over the past 3 weeks with simple questions (one was even a yes or no answer.) I have yet to hear any form of response. I am hesitant to call because she's said several times email is her best form of communication.

I'm pretty annoyed. One of the reasons I picked this venue is because she seemed so on top of things, but this is not the first time she's gone weeks at a time without responding to emails. During my first meeting with her, she made it sound like she was so close with all her brides - she referenced one who sent her 25 texts a day in the weeks leading up to her wedding!

My fiancé thinks I should call and express my frustrations or ask if this response time is normal. I HATE confrontation. Other brides and vendors, am I being ridiculous in expecting a response from her within a week or so? I know I'm not the only bride on her radar but it takes two seconds to respond to an email with a yes or no question

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5 Comments

Latest activity by Windows, on January 17, 2017 at 10:01 AM

VIP October 2016
R&B2016 · on January 17, 2017 at 9:39 AM
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Do you have any idea if she took some time off for the holidays? This is a slow season for a lot of venues wherein coordinators take a much needed break. I think she should have an out of office responder if she's out, but that's neither here nor there.

What are the questions? Are the in need of an immediate answer or do you have another few days to give her? If you need to know right away, I would call and say "Hi ____. I've sent you a few emails with some questions, but I haven't heard back. I totally understand you're busy, but I need to know XYZ so I can plan ABC."
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Celia Milton · on January 17, 2017 at 9:40 AM
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Whether you hate confrontation or not, you need to address this. it's NOT normal, but you need to call her. People rely too much on email when shit can happen in cyberspace; my website was down for all of last January and I had no idea; my couples were nuts, and I can't even estimate how much business I lost. If you dont' get an answer via email or text, you need to....

Call her. Did I mention call her?
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Expert April 2017
MrsLaurenRenee · on January 17, 2017 at 9:44 AM
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Call her. Your one week time frame isn't unreasonable. My vendors typically get back to me within 2-3 days, sometimes less than 24 hours.
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Beginner December 2017
Gabby · on January 17, 2017 at 9:52 AM
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This has been the same issue with my vendor/ reception hall. She went 2 months without responding to me and my fiancé. I got really fed up because I was calling and emailing her. I ended up sending an email that said I was changing reception halls and getting my deposit back. She called me immediately and apologized for not responding. This is the only time in your entire life that you have an excuse to act like a "bridezilla"!! Use it to your advantage! Be strong and show them who is boss in this situation! (You are paying a lot of money for your wedding so you pretty much are the boss here)!
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Master June 2017
SleepytheDwarf · on January 17, 2017 at 9:54 AM
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^^^ No. There is never an excuse to act like a bridezilla.

Do what @alyssa said.
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