Hello,
I just received a quote from a caterer and I was a little shocked at the cost. After looking at the details, I found what was driving the price much higher than I anticipated is a line-item for a 20% "Service Fee". My initial assumption was that this was similar to a gratuity and would (at least partially) go to our staff. However, it specifically states that it is not a gratuity, and instead supports operational costs such as insurance, licenses and consultations. Is this normal?
The quote already includes line items for: staff, bartender, bartender gratuity and serve-ware on top of the per-person price for food. In addition, the 20% service fee is calculated AFTER all of these costs. It seems unreasonable to me that they require such a large fee for this.
Has anyone else experienced this? Am I being unreasonable or is this too much?