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Beginner September 2011

Bridal Shop want to charge me a rush fee for dress ordered 3 months ago

Ellen, on June 8, 2011 at 5:18 PM Posted in Wedding Attire 0 16

I will try to make this as short as possible. When I went to try on dresses for the first time I was asked the name of my bridesmaid. When I went to buy my dress at the end of February my bridesmaid that lives around me ordered and paid in full for hers at that time. My other two BM decided to order theirs from a store closer to them since they live in different states. I just got a call today that they now have to rush my first BM dress because they were waiting on the other 2 to order. I have never been a bride before and they have no policy stating that they would wait until all were ordered to order the dresses together. They now want to charge me a rush fee for something we had no idea about. Any advice would be great.

Thank you

16 Comments

Latest activity by Ellen, on June 17, 2011 at 10:15 AM
  • Analy aka T-waffle
    Master October 2009
    Analy aka T-waffle ·
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    No way. If they didn't tell you up front, and they knew the wedding date, it's on them.

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  • E
    Beginner September 2011
    Ellen ·
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    Here is what they faxed me saying that since I wrote the bridesmaids names down I gave them the wrong idea



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  • Analy aka T-waffle
    Master October 2009
    Analy aka T-waffle ·
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    Can't read that...

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  • E
    Beginner September 2011
    Ellen ·
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    Sorry it is hard trying to make it readable. I just dont understand how they can have an unwritten policy.

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  • Analy aka T-waffle
    Master October 2009
    Analy aka T-waffle ·
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    ^ They can't, not when it involves $. It's their MISTAKE, and it is a mistake. They need to eat the rush fees.

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  • KRISTINA
    VIP June 2014
    KRISTINA ·
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    It is their mistake --- not yours. They want you to pay for the rush fees so they don't lose any money so they send you this letter to try to get you to pay for the rush fees because some brides will just say "Damn that sucks, how much?" and pay it.

    Stand your ground. Tell them you expect the dresses there and if there are any rush order fees for it then it is on them to pay for any added on expenses as it was their mistake - not yours. They need to cover those rush fees -- not you!

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  • L
    Dedicated November 2011
    Liz ·
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    I'm not siding with the bridal shop, but since i work in one i can see where they are coming from, since you wrote the other bridesmaids down they assume that the others are going to order from them aswell. (did u cross out the other 2 names or did the shop?) dye lots do differ and we (my shop) try to educate the bride about this and tell them that its better to order all dresses from the same store at the same time to avoid any variations in color. having said that the bridal shop should have been on top of things and called and asked what was going on when the the 4 month mark came around, as it takes 3-4 months for dresses not rushed as they generally come from china. The store should have explained all of this to you so i fault them and side with you.

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  • E
    Beginner September 2011
    Ellen ·
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    They crossed them out today. I would understand had they had some sort of policy or statement or something to let me know that they do that kind of thing. I am 100% clueless being 22 and this being my first wedding as to how things work. They said it it my fault because I never told them that they were not ordering from them, I gave them the names because they asked they also asked for them. They seem to be really bad about information though because when we ordered my dress (at the same time we ordered the BM dress) they forgot to tell us about the up charge because of the size and had to charge us two weeks later when they went to order the dress... I was also in they store a couple weeks ago with my mother trying on jewelery why did they not ask then why I had not ordered the rest. But they refuse to budge and wont order until I pay. I am filed with the FTC and will talk with the attorney general for consumers tomorrow. I just hope there is some sort or law against doing this.

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  • Mrs. Phillips
    Master September 2011
    Mrs. Phillips ·
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    Wow that is crazyness, my shop told me when my dresses had to be ordered by so i wouldn't have to pay those, because they were really busy, so that is what we did, but i think that is just wrong cause i gave my BM names, but told them that they would be handling everything else on their own.i would def see what they are talking about and can you can get around to getting this whole thing taken care of

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  • Hayley C™
    Master March 2008
    Hayley C™ ·
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    Tell them about the power of bad advertisement.... they should order the dress and eat the rush fee... tell them about your blog you will write bad reviews about their store, tell them how you will go on wedding wire, the knot, wedding bee and EVERY other wedding website there is and write a bad review. Tell them how you will write on your face book to stay away from their store. Tell them how you have 3 girlfriends getting married next year, and how they just lost all their business too. Etc.... Talk to the store owner when you are saying all this too, now just a sales associate.

    ~ Good Luck ~

    or, tell your story to another store and see if they will order the dress and see if the new store will pay for the rush fee if you tell them of all the GOOD reviews you will give them. Some stores will do special discounts to meet or beat other stores and if you talk to the store owner they might do it for you.

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  • Hayley C™
    Master March 2008
    Hayley C™ ·
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    What dress is it? Maybe we can help you find it on line?

    And the reason I said talk to another shop... My girls went to a store to get measured and when we told the store we were going to buy the dress on line, they said to show us the price on line and that they would match it. So, some stores will give a discount that isn't advertised to get your business. (and good reviews)

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  • E
    Beginner September 2011
    Ellen ·
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    Thank you for all the advice. I also contacted fox 4 problem solvers here in Kansas City, I really hope to get the word out about what they are trying to do. I am also suppose to have a meeting with the own when she back back in the country next Thursday. I will let everyone how it all goes. Wish me well cause I dont like being cheated out of money and wedding planning is stressful enough without this added stuff

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  • Paris
    Super August 2011
    Paris ·
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    I was told that upfront as well. I met another bride at my 1st fitting and her wedding was a week before mines and she had to pay like $700 extra to get her BM dresses rushed. I had a cut off date set on my order. If you could not order by then then you kicked out. And on that date they called and confirmed to place the order. I did have 2 ladies that ordered at a store near them, we are still waiting on their dresses to come in. Hope everythng goes well

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  • E
    Beginner September 2011
    Ellen ·
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    So I thought I would update everyone as to what happened. I got a call Wednesday from the manager saying the owner has been e-mailing with her and they thought it would be fair if I at least paid half as to admit fault on my part some. I didn't like the idea because I still didn't think I was anywhere in the wrong. So the owner called me Thursday and after arguing with her for 15 minutes she finally agreed to pay the whole fifty. I sure hope they now decided to place that unwritten policy on their invoices for futures brides cause it was such a stupid thing to cause so much stress. Thank you for all the advice and support!

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