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Catherine
VIP November 2019

Bouquet issue. Sos.

Catherine, on October 4, 2019 at 10:56 AM Posted in Planning 0 12

So i'm really just here to vent because i'm working myself up - I ordered Sola Wood flower bouquets from etsy in may. (she was rated 5 stars) they were due for shipping on 9/28. the seller specifically told me she would be in touch on 9/25 with photos. I haven't heard from her since august. and she is no longer responding to my messages. i'm a little pressed with time so i'm not sure if i should rush order from someone else and ask for a refund or contact etsy to see if they can get in touch with her. anyone have any similar issues? i know its a stretch; but i don't know what to do.

12 Comments

Latest activity by Samantha, on October 4, 2019 at 4:30 PM
  • W-K
    Super October 2019
    W-K ·
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    I'd rush order from elsewhere and ask for a refund if they weren't shipped and she hasn't been responding to messages.

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  • Cher Horowitz
    Master December 2019
    Cher Horowitz ·
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    Etsy usually has good customer protection for cases like this, so I would definitely file a claim/case with them. I'd also look into ordering fresh flowers from a local grocery store florist since you're so pressed for time!

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  • Catherine
    VIP November 2019
    Catherine ·
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    I would've loved to do fresh but I'm getting married out of state. So fresh is almost impossible for me Smiley sad I don't want them to brown when i travel and i can't meet for consultation for local florist to venue. Of course something had to go wrong..

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  • Mrs. Bubba
    VIP September 2019
    Mrs. Bubba ·
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    You don’t have to order with a Florist.

    You can have an order shipped to the venue with delivery for the day of or the day before if you need to put your arrangements and 💐s together.
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  • Mrs. Bubba
    VIP September 2019
    Mrs. Bubba ·
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    Wal-Mart, Costco, Aldi, Whole Foods, fiftyflowers.
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  • Cher Horowitz
    Master December 2019
    Cher Horowitz ·
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    I'm so sorry you're having to worry about this!

    Maybe reach out to another seller and explain your dilemma! They might be compassionate and make something for you in time

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  • Haelen
    Just Said Yes October 2019
    Haelen ·
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    Southern blooms is having a 60% off sale right now until Saturday I believe. Also wood flowers!
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  • earias
    Champion December 2017
    earias ·
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    I never met my florist in person for a consultation. I did everything over phone and email. I got married in a place about 2 hours away and chose a florist near my venue. I just sent her a powerpoint of my wedding vision, favorite flowers, colors, and what I needed and she took that and ran with it. She exceeded my expectations on my wedding day. I found her on WW in the vendor tabs and viewed her gallery of other weddings she did so I knew I liked her style. Perhaps you could reach out to a few near your venue?

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  • Catherine
    VIP November 2019
    Catherine ·
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    Not a bad idea!! thank you Smiley smile most florists have asked when i can come in for consultation so i just assumed thats how it was. thanks again!

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  • Catherine
    VIP November 2019
    Catherine ·
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    Thank you! can't pull my hair out over it - have to figure it out. I'm going to try to reach out to Etsy customer service and see if they can contact her. but still look for other sellers just in case!!!

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  • Catherine
    VIP November 2019
    Catherine ·
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    Oh nice!!! i'll definitely take a look!! Thank you!

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  • Samantha
    Dedicated August 2020
    Samantha ·
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    Yeah, i would def make a claim with Etsy but look for services elsewhere. Not worth the risk in my opinion. Best of luck to you! Im sure everything will work out.
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