My daughter got married April 6 of this year. They found a photographer that they liked. She has 10 years experience and they saw some of her work and liked it. They talked about what pictures my daughter wanted taken and had them listed. The photographer came the night of the rehearsal and we showed her where we wanted pictures taken so she could see the lighting, etc.
My daughter had a list of the pictures she wanted taken. The photographer had a copy and a coordinator had a copy. My daughter had a timeline, which they both also had a copy of.
The day of the wedding started off ok, but after the wedding the photographer started taking pictures, but didn't get a lot of pictures that we had requested. When we went to the reception venue she knew that she had 30 minutes to get pictures and that was it before the wedding party was due to be introduced and the meal was to start. She completely ignored what my daughter wanted at the venue and took pictures that she wanted to take. On top of that, she ran over by 20 minutes which made the meal 30 minutes late. We had an upset caterer (rightfully so), overcooked food, a frustrated mother of the bride and a livid bride by this time.
We get the proofs, which are crooked, shadowy, poor color and many are grainy. We think, ok she hasn't edited them, they'll be better when we actually get the flash drive. No, they are JUST like the proofs that we looked at. We told her this wasn't acceptable and she said she would re-edit. They came back even worse! Besides not getting many of the pictures we wanted, we can't make anything larger that a 4X6 out of many of them! I sent her a letter telling her that the work was terrible and we wanted a refund (I went into more detail, but that is the gist of it). That was 11 days ago and I haven't heard a thing back.
On top of that, she didn't give my daughter a copy of the contract.
I'm not sure where to go from here.
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