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Sarah
Savvy November 2019

Bad vendor reviews

Sarah, on November 20, 2019 at 10:11 PM Posted in Etiquette and Advice 0 11
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Our wedding was last weekend and the ceremony and reception were beautiful. I loved my vendors and was overall very satisfied with the results. Our caterer, however almost coast us the night. Food was late going out and several people had to leave before even receiving their meals. One table had completely finished their meals before another table was even served. We learned today that one couple left and brought back McDonald’s. The late dinner forced the DJ to continue playing dinner music well into the reception and it really sucked the wind out of the early reception.
I really liked this vendor. He was so sweet and his food was delicious, but he did not deliver on the wedding day. He left the reception without saying goodbye and has not reached out since.
I wanted to give him an opportunity to make it right before posting my experience on various review pages, as I have already done for my other vendors. Should I....A. Let it go, he’s a nice man and he didn’t mean for this to happen B. Offer honest reviews and hope he will correct these issues for future weddingsC. Contact the vendor and ask that he accept accountability D. Something else

11 Comments

Latest activity by Kelsi, on November 22, 2019 at 5:39 PM
  • LB
    Champion November 2016
    LB ·
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    Honest review. Dont be emotional just say what happened. And since you did like him maybe do a compliment sandwich approach: something good, something they need to work on, then something else good. Lol
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  • Ashley
    Dedicated September 2021
    Ashley ·
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    I agree about giving an honest review. Also Unless you are reaching out to the vendor to ask for a discount or refund, what would contacting him do? He could have had an emergency or he could have just not managed time well. Whatever the reason he did not deliver as promised. I honestly would ask for a some sort of refund depending on your contract and how late he was.


    You paid for a service, did you receive the service as promised?

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  • Sinéad
    WeddingWire Administrator January 2025
    Sinéad ·
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    Welcome to the community Sarah! Congratulations on your marriage!!

    If you feel like you would like to express your disappointment to the vendor specifically and feel like you are owed an apology, then you can reach out. Of course, this would purely be to get closure on the subject and to let the owner know explicitly that you were not happy with the service you received.

    That being said, I think that honest reviews are important for potential customers and for the business to get an accurate understanding of what their service is like.

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  • Laura
    Master October 2019
    Laura ·
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    I agree with Sinead 100 percent

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  • Cyndy
    Master May 2019
    Cyndy ·
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    I would reach out to him first and share your experience. It sounds like he should give you some money back because you didn’t get what you paid for ....which is good service. I would also post and honest review so others are aware of the potential problem.
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  • Alejandra
    Super November 2021
    Alejandra ·
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    I would do both B and C, reach out to him and talk to him about it and ask what happened, and B, leave an honest review. Whether he meant for it to happen or not, it *did* happen, and ultimately it ruined your timeline. Its something to be aware of.

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  • Cher Horowitz
    Master December 2019
    Cher Horowitz ·
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    I think the honest review is needed to let him and other brides know of your experience. What happened wasn't okay and hopefully seeing an honest review will prompt him to improve his services

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  • Vannesa
    Expert October 2021
    Vannesa ·
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    I would leave an honest review. He may of been nice but you're paying him and tipping him to bring something into your big day and make it nice.

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  • Jennifer
    VIP August 2021
    Jennifer ·
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    I agree, do an honest review!

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  • T
    Expert May 2010
    Theresa ·
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    I think that I'd go with A if it had been 10 or minutes late, or in the serving difference between tables. But, when 1 table is served and completely finished with the meal before another is even served, that's unacceptable. And people feeling the need to leave and go to McDonald's because of slow service is also unacceptable. This doesn't just reflect on the vendor, it reflects on you and your spouse. Nice man or otherwise, he needs to do something to make this right.

    I think I'd go with C and then B. Contact him about it, see what he does, and then include that in your review. If he says he'll take corrective action, great! Describe that. If he gives you a refund of some your money, also great! Add that he is reasonable to work with in your review.

    Good luck with this, and I hope he tries to make this right!

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  • Kelsi
    Expert June 2020
    Kelsi ·
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    Honest and factual review. Other couples need to know about it and it’s the best way for the vendor to actually correct the issue.
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