Bad dress experience

Definitely an honest a mistake! Granted, I would freak out!! I don't have a credit card, only a debt, so if that kind of charge hit my account I think I would completely melt down! Luckily it is correctable, but I think the 3 business days is pretty standard and not necessarily on the company as is it is the banking system. I would not forgo your dream dress for an honest mistake though!

I personally wouldn't feel comfortable buying from that particular store again. This purchase is too important and stressful as-is without having to worry about being overcharged

I do think the refund is more than enough especially, since many places like giving a hassle even when the mistake is on them. I know it's frustrating but, I think all was done to solve the problem. Stick with your dress.

Having worked in retail, I wouldn't expect anything more from them.You could let them know that you want to get the dress because you love it but aren't thrilled with the inconvenience and are worried about something potentially happening again. It would definitely be exceptional customer service to offer you some sort of discount or to work with you on something, but not required. I would stick with the place though because it was an honest mistake and like you said its the perfect dress.

I agree with this 100%!!! A couple years ago, I went to buy a new bed. When I swiped my card it was declined. Once I called the bank, I realized that they had put a single-purchase limit amount for my protection. It was like $1000, so any transaction for more than that would be automatically declined until I called and asked for it to be released for a purchase. In case my card is lost or stolen, nobody can spend all the money in my account! So, once I explained I was trying to buy a bed, they were like, ok cool. They released the hold, and I was able to make my purchase. So, for a store to be able to charge $12000 without a question or a red flag? Nope. I would make sure you talk to your bank about this. You can usually set the amount limit for anything you want.