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Alejandra
Super November 2021

Am i wrong for thinking i shouldn’t have to pay?

Alejandra, on September 21, 2021 at 5:11 PM Posted in Wedding Attire 0 6
In 2019, I picked my dress, veil, headpiece, and belt. I ordered them all together and placed a deposit. I was later informed that the deposit only went towards my dress, not the accessories. This was last year. We posted our original date due to COVID and I was assured I could still get the original items, so it wasn’t an issue.


Today, I went to my bridal store to pickup my veil, headpiece, and belt. I asked to check things before I left and I noticed the belt and headpiece were completely the wrong items. I showed it to the consultants and they agreed that it wasn’t correct. The manager told me “this is what was ordered.” And my consultant said she ordered something different than what was delivered. Either way, I ended up with the wrong items. Because those were from 2019, I can no longer get what I originally ordered. After spending hours at the salon, they told me they would order three belts that I could choose from (I liked all three, and it was all they could get in the correct color and on time for the wedding). They showed me their favorite, and they said it was more expensive than my original but it was okay because they would cover the difference.
When I tried on different headpieces, I found one I really liked. It was a total of about $100 over my original one. They told me they could give me the one I was holding in my hand, since it came in last week and only one other person had tried it on. I noticed one leg was wiggling and looked broken. They said it was not broken but loose, and they could have it fixed and given to me for the price I paid. I told them I did not want something that had already been broken in their store. They said if I wanted a brand new one, I would have to cover the cost. I don’t think I should have to cover the cost because the only reason I need a new headpiece is because either they or the designers messed up and I can no longer have the one I originally picked. I also liked two other ones that were cheaper, but they were no longer being made and I could only take the ones they had in store which had major signs of wear and tear. Should I just ask for my money back and look somewhere else, or are they right that I should either take the broken (fixed) one or cover the cost of a new one?

6 Comments

Latest activity by Fiona, on September 22, 2021 at 6:57 PM
  • H
    Master July 2019
    Hannah ·
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    I would get your money back and look elsewhere. Honestly, accessories in bridal salons are SUPER overpriced. I tried on a veil in the store for $300, and I found a nearly identical one with basically the same beading on Amazon for $50. There's also tons of headpieces with great reviews.
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  • N
    Expert August 2019
    N ·
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    Go elsewhere. Bridal accessories are a dime a dozen and you can likely easily find something you actually want doing a bit more searching for a much lower price. Don’t let these people con you into paying premium for bottom tier service!
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  • Hannah
    Dedicated October 2021
    Hannah ·
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    Take your business elsewhere. I wouldn’t even bother at that point.
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  • Tara
    VIP November 2016
    Tara ·
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    I think I would go elsewhere. It's unfortunate they didn't get what you wanted and you shouldn't have to settle for something that isn't what you originally wanted.

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  • C
    Super July 2020
    Cool ·
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    I agree with going to a different store. They messed up, they admitted it, they may do it again. It’s not worth haggling with them when you can go somewhere that will provide proper service
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  • Fiona
    Super May 2024
    Fiona ·
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    Will they give you your money back or will they just hold it now? Some places can be really difficult like that. If you can get your money back I would go somewhere else. You will probably find something you love way more at a different shop. Smiley smile

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