Am I being too hard on them? Guilt about leaving a bad review for my hair stylist.

If you feel like the services they provided you were less than sub-par, then you are completely in the right to leave a negative review. Yes, they may know it was you, but what does this matter if you are never planning on using them again?

(cont..) Both my mom and I agreed. At one point my mom tried to make a suggestion and the one girl turned and made a face at the other. Then I was taken back to get my toes done. She picked at my cuticles so much they hurt for a week after. During this time I found out both the hair stylists had less than a year of experience doing hair. These are the girls that were assigned to do my wedding. I asked her about her training and she got certified in classes at high school. At one point the girl doing toes next to me asked if she should change the water for her next appointment. What! Gross.

----The day of - The two girls arrive and set up. They had brought stuff to do everyone's make up as well which confused me. I already had a MUA there. Small oversight. They start doing hair and it really is turning out terribly. Luckily the supervisor shows up thirty minutes later and her first concern is placing a bag in the lobby for marketing. Then she sets up another station, calls herself "finishing touches" and proceeds to fix all of the bad hairdo's they are giving my girls. Every. single. girl she goes behind and fixes the horrible job the stylists did. She often came behind the girls and gave them instructions, took pieces apart and told them how to make it better. The stylists kept asking each other's opinions. I felt like I was at a beauty school.

----It comes to my hair and I show the stylist a picture that is a little bit, but not much, different from what I asked for at the trial. It comes out way to high up. On the picture it's at the base of the neck and she put something on the top of the head. Halfway through her doing it (I couldn't see it, I was faced away from the mirror, but it was feeling super high up) I say you know hey, it should be lower, and she basically says it's my fault for not sitting up straight. Okay? They make it lower and it is still completely different than the picture I showed them. At that point it looked OK even though it wasn't what I asked for and we were out of time. The stylist says, you can just be a little late. Um....no.

So my mom says...Well everything turned out OK, but I feel like the experience was not great for paying $500 to have 5 hairdos done.

What do you think? Should I not leave a bad review? Maybe just leave no review?

I would leave a bad review and just write exactly what you wrote here - as a bride I would greatly appreciate it! And who cares if they know it's you - I wouldn't be using them again after that!

Oh and I forgot, they overcharged me $30 for the trial and they said I was quoted wrong (IN AND EMAIL) and I went back and forth with one of the managers a few times but in the end I just accepted that I wasn't getting a refund. Whatever. Not a bank breaker but certainly unprofessional.

I would leave a bad review if you felt that you had a bad experience and it did not live up to your expectations given the cost.

Definitely leave a bad review. That was terrible and others need to be warned.

I would definitely leave them a bad review. I wouldn't feel one bit guilty about it, especially considering the poor level of service and professionalism they displayed. You're never going to have to see/use them again, so I wouldn't worry at all about them knowing it was you who wrote it. They might even respond and give you a discount because they provided you with such poor quality service.

Yes leave a review. You can leave what you wrote here, it's not snarky and even if it was, so what?!

You paid for a service and they did not provide what you asked. 500 bucks is a lot of money for a mess up like that! If I were having someone do my hair (my sister is doing it and she is a hair stylist) I would be so grateful for any reviews on this vendor.

I guess the main reason for the guilt is that the hair ended up looking fine. No one's hair style blew me away, but my girls ENDED up happy with it, after the supervisor did her "finishing touches". My hair looked pretty good too, even though it wasn't at all what I asked for.

Do you all agree that it is sort of ridiculous that two girls with less than a year of experience were assigned to do a wedding? One that cost me almost $500 after tip? Or should I leave that part out? I guess it wouldn't have been a problem if they were amazing stylists.

Leave the review. Don't worry about hurt feelings, just be honest in the review and try to be as impartial as possible so it doesn't get too emotional and less factual.

I'm so glad you posted this (I'm SO sorry this happened to you on your wedding day! ) But this gives me the boost I needed to leave my florist a less than stellar review!

$500... JUST for hair.... that's a lot. Hair for us was $300 and make up was $200 for 4 BM's and myself as the Bride. So... yeah... and they were VERY experienced stylists, and one of which has done my hair since I was 12. She had done ALL of my formal hair styles for dances, proms, etc.

Sooooooo...... that being said.

You need to be truthful in your review. Truthful, yet constructive. Explaining your story in this type of way would be SO beneficial to ANY bride that is considering using them.

I'd be concerned even more so about their hygiene and health standards when it came to the water scenario you mentioned.

That's probably a health hazard...

Absolutely leave a review!! I'm getting my and my 4 girls done for $250 by Paul Mitchell stylists. Granted, that's before tip and we are going to the salon, but I have been going to this salon for 5 years and am highly confident with the staff. That sounds like a terrible and over priced experience

I would leave out the part about them not having a ton of experience. As you said, it wouldn't have been an issue if your hair were amazing. It doesn't matter if they have 1 year or 20 years, if it's not what was agreed upon in the consultation, it's not acceptable. As a hair stylist, I prefer to know if someone isn't happy with their service. I would definitely leave a review.

That type of service definitely deserves a bad review. Hopefully, you'll spare another bride and her bridal party the frustration of using their services.

Think about it this way. If you were to read a review similar to what you want to write, it would have likely prevented to you from going with that company...which would have potentially saved you a lot of frustration. Therefore, while you may feel guilty for leaving the review, you clearly wouldn't recommend them to another bride, so save this future bride from enduring what you are by leaving the review. Us brides have to stick together, after all!

Sounds like they used your wedding as a chance to school the less experienced hair dressers, which not appropriate unless they asked beforehand if you would be okay with it, which they did not do. Totally unprofessional.

I wouldn't hesitate to leave a bad review for that.

Thanks guys, I'm glad to hear that the consensus seems to be that I'm not overreacting.

Yeah the price was a little high for the area but not too much over what I was quoted elsewhere. $65 per BM. $85 for me. They gave my mom a "blow out" so I guess they charged a little for that. $50 travel since they came to the venue. Plus I tipped 20% even though I shouldn't have.