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Jana
Devoted September 2017

Advice for long overdue photos

Jana, on November 28, 2017 at 5:53 PM Posted in Etiquette and Advice 0 7

My wedding was Sept 3rd and we hired one of the best photogs in town. He's a really nice, likable guy. Our contract states 6 weeks for finished photos but it has been over 12 weeks now. I've asked twice for updates and he says "next week" which passes and doubles in time. I get that he's busy but a contract is a contract. I don't want him to be angry with me for being a pest while he's editing my photos, but I was counting on having these back by now to use in holiday cards and gifts. Has anyone been in this situation? What should I do?

7 Comments

Latest activity by Jay Farrell, on December 1, 2017 at 11:46 PM
  • ambrok
    Master October 2017
    ambrok ·
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    Pull out the contract, scan it & email it to your photographer. Ask them for a date that you will have the pics in hand. By them knowing you are clearly looking at the contract, that should get a fire under them. 12wks when your contract said 6 isn't just getting behind anymore.

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  • ReadytoWed
    Dedicated August 2018
    ReadytoWed ·
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    I had to basically send a nastygram to my photog to get our STD (they were fine, just a hassle to get l). I’d call early (as in morning) and often (if he says next week on Monday of the next week)! It’s more likely they are just “ busy” and are procrastinating versus something malicious !

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  • Stephanie
    Super March 2018
    Stephanie ·
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    I would do what PP said, additionally mentioning that you had intended to use your pictures for the holidays, so having a definite date you can expect them would help you in your planning for gifts. Especially if for some crazy reason you end up needing to come up with a backup plan!

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  • Jana
    Devoted September 2017
    Jana ·
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    Update - he just posted the portfolio of a couple whose wedding was a full month after mine. I'm so angry and want to send a text to let him know I'm out of patience...but I don't want him to rush/ruin the editing of my photos because he's annoyed with me.

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  • Mrs. DeNigris
    VIP October 2017
    Mrs. DeNigris ·
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    To echo PP's, scan or take a picture of your contract and send it to him. 12 weeks when your contract says 6 is unacceptable. You held up your end of the contract by paying him, and now it's his turn to hold up his end.

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  • It's going to be "Good"
    VIP September 2017
    It's going to be "Good" ·
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    Yes... we got married on September 30th. The contract stated 4-6 weeks. I contacted my photographer last week and he said that this fall wedding season has been the busiest one yet for him. He is in Jamaica shooting a wedding and will be back on Tuesday. He asked if we could give him a couple more weeks. We are annoyed since we want our pictures AND was going to send them out to family who live far, but I don't think that is going to happen.

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  • Jay Farrell
    Jay Farrell ·
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    First, I'd CALL, stop screwing around with email, put him on the spot and politely remind him of the contract terms and ask for a definitive date of completion. If not successful getting a hold of him...then send certified mail with a copy of the contract and a letter stating your excitement to see the photos, remind him of the contract terms and don't be emotional. Stick to business, as upsetting as it is. Request a reply in form of written, email, or phone call with a definitive date. Request a response in 7 business days. This is still polite and non threatening but lets him know you mean business. Let us know what happens if it gets to that point, and we can guide you if it comes to the small claims court stage, but I doubt it will.

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