I blocked out hotel rooms in September for my April wedding. Guests started receiving invitations yesterday that had our wedding website, which had our hotel information. One of my guests called last night to see how much a room cost and was told there were no more available rooms! Thank goodness she thought that sounded strange....she called my MOH who called my mom, who called FH. I called the hotel last night and of course no one could help me unril this morning. When I called, they said that they had extended stay guests that were staying longer than expected. What I don't understand is that we have a contract.....how can they just move it to another hotel? They did not contact me about this. The woman told me that she reached out to me numerous times about this but she did not. I called to ask how many rooms were booked a month ago and she left a message to call her back and she will look it up. When I called today, she said that she was going to tell me about the issue when I called her back. If I would have known that there was an issue this big, don't you think I would have called back right away?? I called the next day (thinking I was only calling about how many rooms were booked so far) and the kid at the frot desk told me so I figured that was over and done with, my question was answered.
They are supposed to call me back this afternoon after they contact the other hotel they will be putting us at but I have no idea if any other guests had called to book just to be turned away, and maybe they wouldn't contact me like this guest did.
Has anyone else had issues like this with their hotel block? Can they even do that??
