Woodcliff Hotel & Spa Reviews
Reviews
4.7 out of 5 rating
4.7 Very good
4.7 out of 5 rating
119 Reviews
94% recommend it
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Quality of service 4.7 out of 5 rating4.7
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Average response time 4.6 out of 5 rating4.6
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Professionalism 4.8 out of 5 rating4.8
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Value 4.6 out of 5 rating4.6
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Flexibility 4.7 out of 5 rating4.7
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![Alexis]()
Alexis M. Sent on 08/28/20235 out of 5 rating5.0-
Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
The Perfect Wedding Venue
Woodcliff is the most beautiful wedding venue in Rochester. The location is prime and you just can't beat the view. The event center is massive and is a blank canvas for your imagination to go wild! The wedding coordinators are top tier and are willing to accommodate and do whatever necessary to ensure that your dream wedding becomes reality. The convenience of having the hotel right there is a great perk! The communication was easy and during a stressful time of wedding planning, this aspect was extremely important. The staff are friendly and treat you with so much kindness. It was worth every single penny!!Woodcliff is the most beautiful wedding venue in Rochester. The location is prime and you just can't beat the view. The event center is massive and is a blank canvas for your imagination to go wild! The wedding coordinators are top tier and are willing to accommodate and do whatever necessary to ensure that your dream wedding becomes reality. The convenience of having the hotel right there is a great perk! The communication was easy and during a stressful time of wedding planning, this aspect was extremely important. The staff are friendly and treat you with so much kindness. It was worth every single penny!! -
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User4347275 Sent on 03/26/20195 out of 5 rating5.0-
Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Amazing venue and amazing to work with!!
So far my experience is absolutely wonderful! Beautiful venue, awesome food and amazing people! The coordinators always got back to me ASAP with any questions that I had and checked in to see how planning was going and always offered what they could! So far would absolutely recommend this place!!So far my experience is absolutely wonderful! Beautiful venue, awesome food and amazing people! The coordinators always got back to me ASAP with any questions that I had and checked in to see how planning was going and always offered what they could! So far would absolutely recommend this place!! -
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Featured
Shelley Sent on 09/12/20195 out of 5 rating5.0-
Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Absolutely perfect
We chose to have our wedding reception and ceremony at the Woodcliff hotel and spa to keep everything together and as easy as possible. The entire staff at Woodcliff made our day amazing. Everyone was so nice, helpful and easy to work with. From day 1 when we went to look at the site through check out after our wedding we felt special and well taken care of. You are met with a smiling face every moment you are inside the Woodcliff. We couldnt have asked for a more perfect day and would recommend this venue to anyone!We chose to have our wedding reception and ceremony at the Woodcliff hotel and spa to keep everything together and as easy as possible. The entire staff at Woodcliff made our day amazing. Everyone was so nice, helpful and easy to work with. From day 1 when we went to look at the site through check out after our wedding we felt special and well taken care of. You are met with a smiling face every moment you are inside the Woodcliff. We couldnt have asked for a more perfect day and would recommend this venue to anyone! -
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Samantha N. Sent on 05/13/20195 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Perfect Venue for Perfect Wedding
We are so happy that we chose The Woodcliff for our wedding. First, the entire staff was so kind, friendly, and accommodating during not only our reception but also the days leading up to it. Bri is the greatest wedding coordinator we could have hoped for. She was always available to chat and helps us navigate some last minute issues that occured days before the big day. She is thoughtful, reliable, and dependable. We owe our perfect reception to Bri because she made us feel calm and handled all of the little details. This allowed us to focus on each other and our family and friends. Our suite was AMAZING and we were more than comfortable. There aren't enough words to describe our wonderful reception experience with The Woodcliff. If you are looking for great food, beautiful photo locations, reliable/fun staff, elegant reception venue, and a reliable team. Look no further.We are so happy that we chose The Woodcliff for our wedding. First, the entire staff was so kind, friendly, and accommodating during not only our reception but also the days leading up to it. Bri is the greatest wedding coordinator we could have hoped for. She was always available to chat and helps us navigate some last minute issues that occured days before the big day. She is thoughtful, reliable, and dependable. We owe our perfect reception to Bri because she made us feel calm and handled all of the little details. This allowed us to focus on each other and our family and friends. Our suite was AMAZING and we were more than comfortable. There aren't enough words to describe our wonderful reception experience with The Woodcliff. If you are looking for great food, beautiful photo locations, reliable/fun staff, elegant reception venue, and a reliable team. Look no further. -
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Casandra Sent on 10/22/20185 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Wonderful!
The Woodcliff provided a wonderful wedding experience for us! From Jenn, Daniel, Tori, Emily, and all the staff throughout our wedding we were treated like royalty! They made sure the day was beautiful and that we had everything we needed. The ballroom was beautiful as was the fall foliage. The suites we stayed in were large enough for our bridal party to get ready in comfortably! Our guests raved about the food, service, and scenery! Thank you Jen and all staff!The Woodcliff provided a wonderful wedding experience for us! From Jenn, Daniel, Tori, Emily, and all the staff throughout our wedding we were treated like royalty! They made sure the day was beautiful and that we had everything we needed. The ballroom was beautiful as was the fall foliage. The suites we stayed in were large enough for our bridal party to get ready in comfortably! Our guests raved about the food, service, and scenery! Thank you Jen and all staff! -
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Diana T. Sent on 10/29/20185 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
30 Room Block
Dan is a new Events Manager at Woodcliff and he was wonderful to deal with. Everyone enjoyed their rooms and I have not heard one complaint or negative opinion. We booked a large suite for the bridal party and it was perfect for getting ready the day of. We were even able to do onsite outsides photos which were amazing. the ceremony and reception were off site so I can not really speak to that. One guest had a wardrobe malfunction and the housekeeping staff literally sewed her into her dress and the hotel shuttle brought her to the wedding. This was so sweet and above and beyond. Our guests utilized the hotel bar as an informormal after party and many enjoyed the Sunday morning brunch.
Howerever before Dan, I would have rated the booking and set up of the room block as 2.5 stars. It was impossible to get ahold of people and if by chance you did there was no follow up. Terrible customer service before Dan, after Dan I did not worry about a thing.
Very happy we used Woodcliff and very happy Dan is working there!Dan is a new Events Manager at Woodcliff and he was wonderful to deal with. Everyone enjoyed their rooms and I have not heard one complaint or negative opinion. We booked a large suite for the bridal party and it was perfect for getting ready the day of. We were even able to do onsite outsides photos which were amazing. the ceremony and reception were off site so I can not really speak to that. One guest had a wardrobe malfunction and the housekeeping staff literally sewed her into her dress and the hotel shuttle brought her to the wedding. This was so sweet and above and beyond. Our guests utilized the hotel bar as an informormal after party and many enjoyed the Sunday morning brunch.
Howerever before Dan, I would have rated the booking and set up of the room block as 2.5 stars. It was impossible to get ahold of people and if by chance you did there was no follow up. Terrible customer service before Dan, after Dan I did not worry about a thing.
Very happy we used Woodcliff and very happy Dan is working there! -
Quality of service
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Melissa Sent on 09/20/20185 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
From the ceremony, cocktail hour to reception everything was perfect. It is obvious that Jenn enjoys her career and she does her job very well. She ensured every detail was taken care of prior to the wedding day and up to the day of the wedding. She is very organized and keeps a calm demeanor that I found very comforting. We are so pleased that we decided on Woodcliff as our venue. I have also received a lot of compliments above the venue from our guests.From the ceremony, cocktail hour to reception everything was perfect. It is obvious that Jenn enjoys her career and she does her job very well. She ensured every detail was taken care of prior to the wedding day and up to the day of the wedding. She is very organized and keeps a calm demeanor that I found very comforting. We are so pleased that we decided on Woodcliff as our venue. I have also received a lot of compliments above the venue from our guests. -
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Nicole Sent on 12/02/20185 out of 5 rating5.0-
Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Very helpful!
We had our wedding at the Burgundy Basin and shuttled guest to Woodcliff! They were very helpful and out room was amazing!We had our wedding at the Burgundy Basin and shuttled guest to Woodcliff! They were very helpful and out room was amazing! -
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Millie Sent on 07/01/20185 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Woodcliff provided a beautiful overlook view for our wedding ceremony and the ballroom was set-up perfectly for fun and mingling! The food was excellent from the salads to the meat/chicken choices and sides. Our wedding cake was one of the best we have ever tasted! Our guests all commented on how great the food and cake were. All the staff were friendly, helpful, and courteous! A special thank you to Jenn, event coordinator, and Joann, banquet manager, for our special day!
You will not be disappointed when choosing Woodcliff for your wedding venue!Woodcliff provided a beautiful overlook view for our wedding ceremony and the ballroom was set-up perfectly for fun and mingling! The food was excellent from the salads to the meat/chicken choices and sides. Our wedding cake was one of the best we have ever tasted! Our guests all commented on how great the food and cake were. All the staff were friendly, helpful, and courteous! A special thank you to Jenn, event coordinator, and Joann, banquet manager, for our special day!
You will not be disappointed when choosing Woodcliff for your wedding venue! -
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Shannon Sent on 06/25/20185 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Where do we start?! Woodcliff's staff and facilities surpassed any expectation we could have set for our big day's accommodations. Our wedding planner Jenn and banquet manager Emily were always calm, cool, collected, and had big smiles on their faces every time we saw them from our first tour to the actual day. Walking into the ballroom the day of literally brought me to tears. They even stayed up late the night before to tie sashes around chairs at the reception - something I asked of them very last minute. From start to finish, they executed all of our wishes flawlessly, and even provided some excellent suggestions to make the day more special. The morning of, the groomsmen got a complimentary round of golf while the bridesmaids got pampered in the beautiful Salon Elan right on the premises. I could not say enough about the entire staff's expertise in their areas. The bar and banquet staff provided outstanding service, and our guests raved about the food and cake provided by Woodcliff's chefs and bakers. Our ceremony was outside on a pretty hot day. The team did a wonderful job filling and refilling a water station outside for our guests to stay cool before the ceremony began. Everything was set up perfectly as well. Using the ballroom worked out exceptionally well for our reception, people were able to mingle on the patio and even walk down to lookout point for the evening's sunset. Our stay in the suite was perfect as well, we plan to spend many anniversaries at Woodcliff for years to come. This is such an exceptional place and now so special to us, you will not be disappointed with Woodcliff as your wedding venue if this is your choice!
<3 Chris + ShannonWhere do we start?! Woodcliff's staff and facilities surpassed any expectation we could have set for our big day's accommodations. Our wedding planner Jenn and banquet manager Emily were always calm, cool, collected, and had big smiles on their faces every time we saw them from our first tour to the actual day. Walking into the ballroom the day of literally brought me to tears. They even stayed up late the night before to tie sashes around chairs at the reception - something I asked of them very last minute. From start to finish, they executed all of our wishes flawlessly, and even provided some excellent suggestions to make the day more special. The morning of, the groomsmen got a complimentary round of golf while the bridesmaids got pampered in the beautiful Salon Elan right on the premises. I could not say enough about the entire staff's expertise in their areas. The bar and banquet staff provided outstanding service, and our guests raved about the food and cake provided by Woodcliff's chefs and bakers. Our ceremony was outside on a pretty hot day. The team did a wonderful job filling and refilling a water station outside for our guests to stay cool before the ceremony began. Everything was set up perfectly as well. Using the ballroom worked out exceptionally well for our reception, people were able to mingle on the patio and even walk down to lookout point for the evening's sunset. Our stay in the suite was perfect as well, we plan to spend many anniversaries at Woodcliff for years to come. This is such an exceptional place and now so special to us, you will not be disappointed with Woodcliff as your wedding venue if this is your choice!
<3 Chris + Shannon -
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Aileen Sent on 06/05/20185 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Our coordinator Jenn was very accommodating and easy to work with, she even had a framed picture of our ceremony waiting for us in the honeymoon suite.
It was really convenient having the Woodcliff take care of the ceremony, reception, bar, housing, and after party. My girls got ready on-site at the spa; which required no transportation and one less vendor to have to think about!
The ceremony at look out point was beautiful, and we loved that our dog was able to be with us outside the hotel grounds. Our guests loved the food and party was a big success!!Our coordinator Jenn was very accommodating and easy to work with, she even had a framed picture of our ceremony waiting for us in the honeymoon suite.
It was really convenient having the Woodcliff take care of the ceremony, reception, bar, housing, and after party. My girls got ready on-site at the spa; which required no transportation and one less vendor to have to think about!
The ceremony at look out point was beautiful, and we loved that our dog was able to be with us outside the hotel grounds. Our guests loved the food and party was a big success!! -
Quality of service
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Ritu Sent on 05/27/20185 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
It’s been Three weeks since our daughters wedding and we are still living in the fond memories and experiences at Woodcliff.
Euphoria in all our Indian guests of honour started the moment they drove up to the drive way &when they witnessed our country’s tricolour flag flying high. Right at the outset I would like to Thank Jennifer for being an amazing planner, extremely accommodating and empathetic to our needs.
We had three events at Woodcliff Hotel and Spa from May 4th through May 6th, needless to say, we and our guests felt like home and had a sense of belonging right from the start where we checked in to our rooms to host the events to check out in the end. The whole flow of events felt like the seamless process because Jennifer and her team were extremely cooperative, accommodating and engaging to make sure our events go smoothly as possible.
What surprised all our Rochestarian guests was that here exists such a great venue for Indian in the neighbourhood.
Hoping all our guests and our families stuck to the codes of conduct of your esteemed hotel.
Wishing you many more such events in future .
Our score is 10.It’s been Three weeks since our daughters wedding and we are still living in the fond memories and experiences at Woodcliff.
Euphoria in all our Indian guests of honour started the moment they drove up to the drive way &when they witnessed our country’s tricolour flag flying high. Right at the outset I would like to Thank Jennifer for being an amazing planner, extremely accommodating and empathetic to our needs.
We had three events at Woodcliff Hotel and Spa from May 4th through May 6th, needless to say, we and our guests felt like home and had a sense of belonging right from the start where we checked in to our rooms to host the events to check out in the end. The whole flow of events felt like the seamless process because Jennifer and her team were extremely cooperative, accommodating and engaging to make sure our events go smoothly as possible.
What surprised all our Rochestarian guests was that here exists such a great venue for Indian in the neighbourhood.
Hoping all our guests and our families stuck to the codes of conduct of your esteemed hotel.
Wishing you many more such events in future .
Our score is 10. -
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Samantha Sent on 04/29/20185 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Woodcliff Hotel and Spa was amazing! They made the wedding planning experience so much better and we couldn't have done it without Jenn Kozak, Jenn was really flexable with scheduling meetings with us and was always so quick at responding to emails and great with any last minute changes we had. My Husband and I had looked at two other venues that didn't even compare to Woodcliff, for us the selling point was having everything in one location, it was really nice to be able wake up and walk down the hall to the spa where everyone was friendly and accommodating (they also did an amazing job!). The staff at Woodcliff went as far as to take the time to go up to someones office on the 4th floor and take a picture of our ceremony, have it framed for us and sitting in our room along with a couple of hockey pucks with a woodcliff sticker on them which was a very nice personal touch. Everyone that attending our wedding said it was one of the best weddings they have been to in a long time. There were nothing but compliments on the food which everything from appetizers to desert was absolutely delicious. I would recommend Woodcliff to any future bride and groom or anyone to just go for a night and I would definitely go back.Woodcliff Hotel and Spa was amazing! They made the wedding planning experience so much better and we couldn't have done it without Jenn Kozak, Jenn was really flexable with scheduling meetings with us and was always so quick at responding to emails and great with any last minute changes we had. My Husband and I had looked at two other venues that didn't even compare to Woodcliff, for us the selling point was having everything in one location, it was really nice to be able wake up and walk down the hall to the spa where everyone was friendly and accommodating (they also did an amazing job!). The staff at Woodcliff went as far as to take the time to go up to someones office on the 4th floor and take a picture of our ceremony, have it framed for us and sitting in our room along with a couple of hockey pucks with a woodcliff sticker on them which was a very nice personal touch. Everyone that attending our wedding said it was one of the best weddings they have been to in a long time. There were nothing but compliments on the food which everything from appetizers to desert was absolutely delicious. I would recommend Woodcliff to any future bride and groom or anyone to just go for a night and I would definitely go back. -
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Karen Sent on 11/11/20175 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
This was our second wedding at The Woodcliff....we were very happy. The whole day ran very smoothly and every detail was perfect! We heard from most of our guests, how delicious their meal was.... and the cake was wonderful! The spa was on top of the schedule for all the ladies. The day of the reception our wedding planner, Jenn - ran the night flawless. Thank you to Emily and Victoria also!This was our second wedding at The Woodcliff....we were very happy. The whole day ran very smoothly and every detail was perfect! We heard from most of our guests, how delicious their meal was.... and the cake was wonderful! The spa was on top of the schedule for all the ladies. The day of the reception our wedding planner, Jenn - ran the night flawless. Thank you to Emily and Victoria also! -
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Mike Sent on 07/27/20175 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
My daughter's wedding reception at the Woodcliff was really perfect! Everyone who we worked with on the Woodcliff staff was always professional, friendly, accommodating and engaged, through the very end of the reception. What I think I noticed most, however, was that the entire wait staff and bar staff were always happy and working hard to serve the guests. We all often interact with individuals who work in "customer service" who really don't enjoy providing good customer service. That was not the case with anyone on the Woodcliff staff who worked at my daughter's reception. And the food, both the hors d'oeuvres and dinners, was outstanding. So many people commented on how good the food was.
In short, just about everything to do with the reception exceeded my expectations. I would highly recommend the Woodcliff to anyone.My daughter's wedding reception at the Woodcliff was really perfect! Everyone who we worked with on the Woodcliff staff was always professional, friendly, accommodating and engaged, through the very end of the reception. What I think I noticed most, however, was that the entire wait staff and bar staff were always happy and working hard to serve the guests. We all often interact with individuals who work in "customer service" who really don't enjoy providing good customer service. That was not the case with anyone on the Woodcliff staff who worked at my daughter's reception. And the food, both the hors d'oeuvres and dinners, was outstanding. So many people commented on how good the food was.
In short, just about everything to do with the reception exceeded my expectations. I would highly recommend the Woodcliff to anyone. -
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Amber Sent on 07/27/20175 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Words cannot express how GRATEFUL I am for ALL Woodcliff Staff, especially STEVE did to help make our wedding weekend a smashing success with staying at Woodcliff. Aside from the fact that the hotel, in and of itself is BEYOND BEAUTIFUL - every person who worked at the hotel was incredibly helpful and attentive to my needs.
If I needed something, someone was right there!
Dave from maintenance helped with the fridges AND the AC to keep us ladies cool while getting ready
Above all else was STEVE and his impeccable and prompt service with replying to my emails, and there were MANY from the time I booked our hotel block last year up until the week of the wedding!
The room - WAS PERFECT - everything was PERFECT!
My girls loved getting ready in there, and my husband and I were over the moon with how beautiful the suite was for our first night as a married couple!Words cannot express how GRATEFUL I am for ALL Woodcliff Staff, especially STEVE did to help make our wedding weekend a smashing success with staying at Woodcliff. Aside from the fact that the hotel, in and of itself is BEYOND BEAUTIFUL - every person who worked at the hotel was incredibly helpful and attentive to my needs.
If I needed something, someone was right there!
Dave from maintenance helped with the fridges AND the AC to keep us ladies cool while getting ready
Above all else was STEVE and his impeccable and prompt service with replying to my emails, and there were MANY from the time I booked our hotel block last year up until the week of the wedding!
The room - WAS PERFECT - everything was PERFECT!
My girls loved getting ready in there, and my husband and I were over the moon with how beautiful the suite was for our first night as a married couple! -
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Tracy Sent on 06/09/20175 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
I can't say enough about Jenn and the Woodcliff staff. My daughter had an absolutely perfect day! The attention to detail was amazing! Jenn was easy to work with and pulled together a phenomenal event. Our guests are still raving about the day,I can't say enough about Jenn and the Woodcliff staff. My daughter had an absolutely perfect day! The attention to detail was amazing! Jenn was easy to work with and pulled together a phenomenal event. Our guests are still raving about the day,Woodcliff Hotel & Spa's reply:
Thanks so much, Tracy! It was so great to work you on planning your daughter's wedding! All of your hard work planning made for a perfect day for Abbey & Colin- we wish them all the happiness in their next chapter! -
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Sandra Sent on 01/11/20175 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Jennifer Kozak was amazing. I had three months to pull everything together from North Carolina. Not only was she flexible but did detail follow ups and ensured that I knew exactly where everything was as far as being complete. The wedding was stunning and the reception was great. However, the pre-work and execution of her and her team was something that just goes beyond words!!! Thank you to everyone for all the assistance and hand holding through the most important event for my daughter!!Jennifer Kozak was amazing. I had three months to pull everything together from North Carolina. Not only was she flexible but did detail follow ups and ensured that I knew exactly where everything was as far as being complete. The wedding was stunning and the reception was great. However, the pre-work and execution of her and her team was something that just goes beyond words!!! Thank you to everyone for all the assistance and hand holding through the most important event for my daughter!! -
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Erin Sent on 11/26/20165 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Having our wedding at the woodcliff was a wonderful experience. Jenn and the rest of the team were so great and accommodating. All of our guests complemented the food and the service. I would definitely recommend the Woodcliff.Having our wedding at the woodcliff was a wonderful experience. Jenn and the rest of the team were so great and accommodating. All of our guests complemented the food and the service. I would definitely recommend the Woodcliff.Woodcliff Hotel & Spa's reply:
All our best Erin & Sam! It was extra special working with you for your intimate wedding ceremony & reception. Congratulations and please stay in touch! -
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Callan Sent on 01/21/20175 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Having our wedding at the Woodcliff was a great experience-one that my husband and I will never forget! Jennifer Kozak and her team worked extremely hard to ensure everything turned out perfectly. The food was fantastic, the room was beautifully decorated, and cocktail hour was great as well. Our guests thoroughly enjoyed themselves, and loved having brunch available the next morning. We are so happy that we chose Woodcliff Hotel & Spa for our wedding, and we would definitely recommend this venue to anyone who is looking!Having our wedding at the Woodcliff was a great experience-one that my husband and I will never forget! Jennifer Kozak and her team worked extremely hard to ensure everything turned out perfectly. The food was fantastic, the room was beautifully decorated, and cocktail hour was great as well. Our guests thoroughly enjoyed themselves, and loved having brunch available the next morning. We are so happy that we chose Woodcliff Hotel & Spa for our wedding, and we would definitely recommend this venue to anyone who is looking! -
Quality of service
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Mona Sent on 11/01/20165 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Jenn and the entire Woodcliff team created an amazing, intimate venue and event for our wedding. The menu included gluten free and vegan options so all of our guest were able to enjoy a fabulous meal. The catering staff was attentive and available throughout our event. Our plan was to have our ceremony outside, however mother nature was not so cooperative. Jenn provided several back-up options and monitored the weather for us. We had a beautiful wedding inside and a beautiful event.
We would highly recommend the Woodcliff for your special day.
Jenn and the entire Woodcliff team created an amazing, intimate venue and event for our wedding. The menu included gluten free and vegan options so all of our guest were able to enjoy a fabulous meal. The catering staff was attentive and available throughout our event. Our plan was to have our ceremony outside, however mother nature was not so cooperative. Jenn provided several back-up options and monitored the weather for us. We had a beautiful wedding inside and a beautiful event.
We would highly recommend the Woodcliff for your special day.
Woodcliff Hotel & Spa's reply:
Congratulations Mona & Jim ~ thanks for letting us be a part of your special day! We wish your new family lots of happiness and laughter for many years to come! -
Quality of service
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Hollie Sent on 11/20/20165 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Woodcliff was an amazing venue! Jenn and the other event staff were so accommodating, and there for us every step of the way. The views were beautiful and made for some great pictures, the food was delicious, everything was so well organized and our guests had a blast! Would definitely recommend this venue!Woodcliff was an amazing venue! Jenn and the other event staff were so accommodating, and there for us every step of the way. The views were beautiful and made for some great pictures, the food was delicious, everything was so well organized and our guests had a blast! Would definitely recommend this venue! -
Quality of service
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Niki Sent on 01/24/20175 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
There are not enough words to describe how wonderful my experience was with the Woodcliff. My husband and I did a two-year engagement, but it went by pretty quickly. We booked the Woodcliff about six months into our engagement. Jenn Kozak is incredibly thoughtful, responsive, professional and thorough. She worked collaboratively with me, my husband and my parents to make our day truly special. Jenn was very knowledgeable and made sure she understood our goals and objectives for our wedding day.
The staff at the Woodcliff were also very professional for the big day as well as all meetings and correspondence leading up to our wedding. We had a great tasting prior to choosing our food as well as the tour of the rooms was great so we knew what our options were for both guests and ourselves. The perks of being the bride and groom were great as well - using some of the salon service and golf course for the men. The baker did an excellent job on our cake and it was delicious; each tier.
On the day of, the food was exquisite and having Jenn there made us all feel very comfortable - knowing we had the person we had worked with since the very beginning there to make sure all details were taken care of. From all the vendors we used for outside services, they also stated that the Woodcliff was great to work with.
You can't go wrong with the many options available for photography locations. The way the sun sets where the ceremony area is, is PERFECT!
The location of the Woodcliff is great being just outside the city of Rochester. The view of downtown is at the perfect angle to give guests a great view.
There are not enough words to describe how wonderful my experience was with the Woodcliff. My husband and I did a two-year engagement, but it went by pretty quickly. We booked the Woodcliff about six months into our engagement. Jenn Kozak is incredibly thoughtful, responsive, professional and thorough. She worked collaboratively with me, my husband and my parents to make our day truly special. Jenn was very knowledgeable and made sure she understood our goals and objectives for our wedding day.
The staff at the Woodcliff were also very professional for the big day as well as all meetings and correspondence leading up to our wedding. We had a great tasting prior to choosing our food as well as the tour of the rooms was great so we knew what our options were for both guests and ourselves. The perks of being the bride and groom were great as well - using some of the salon service and golf course for the men. The baker did an excellent job on our cake and it was delicious; each tier.
On the day of, the food was exquisite and having Jenn there made us all feel very comfortable - knowing we had the person we had worked with since the very beginning there to make sure all details were taken care of. From all the vendors we used for outside services, they also stated that the Woodcliff was great to work with.
You can't go wrong with the many options available for photography locations. The way the sun sets where the ceremony area is, is PERFECT!
The location of the Woodcliff is great being just outside the city of Rochester. The view of downtown is at the perfect angle to give guests a great view.
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Quality of service
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Marilyn Sent on 10/09/20165 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
There is only one word to summarize our wedding reception and weekend stay at Woodcliff Hotel and Spa, 9/30-10/2/16 – AMAZING! Some highlights:
Jennifer Kozak, Catering Sales Manager (Wedding Planner), was available from the start, several months before. She always made herself accessible for meetings and responded quickly to e-mails and phone calls. Her experience in behind-the-scenes planning and attention to detail was exceptional. Day of, she never missed a beat and stuck by us from reception set up early in the day, the ceremony, cocktails and reception. She is a resource that will prove to be invaluable.
Steve Minnamon, Sales Manager, handled all of the guest rooms and suite reservations. Again, he exceeded expectations. He made a recommendation to reserve a hospitality suite for the groomsmen to change in and guests could gather between the ceremony and cocktail hour. This proved to be an excellent and accommodating idea.
Food: We received many unsolicited comments from guests about the competent service and quality of food. “Awesome”, “delicious”, “best I ever ate” from passed and plated appetizers to crab cakes, wedge salad, tenderloin, fish and pasta entrees. Kudos to the wait staff for serving all plated items hot and quickly.
The weather was “iffy” and our preference was to have the ceremony outside at Look Out Point. Don’t miss this opportunity! The view is amazing and makes for an excellent photo backdrop. The ceremony was at 4pm and Woodcliff was able to wait until 3pm to make the final call to have the ceremony outside. An example of how Woodcliff is able to act quickly and efficiently.
In summary, do consider Woodcliff Hotel & Spa for any event that you can book with confidence. You won’t be disappointed.
Marilyn P.
Mother-of-the Groom
There is only one word to summarize our wedding reception and weekend stay at Woodcliff Hotel and Spa, 9/30-10/2/16 – AMAZING! Some highlights:
Jennifer Kozak, Catering Sales Manager (Wedding Planner), was available from the start, several months before. She always made herself accessible for meetings and responded quickly to e-mails and phone calls. Her experience in behind-the-scenes planning and attention to detail was exceptional. Day of, she never missed a beat and stuck by us from reception set up early in the day, the ceremony, cocktails and reception. She is a resource that will prove to be invaluable.
Steve Minnamon, Sales Manager, handled all of the guest rooms and suite reservations. Again, he exceeded expectations. He made a recommendation to reserve a hospitality suite for the groomsmen to change in and guests could gather between the ceremony and cocktail hour. This proved to be an excellent and accommodating idea.
Food: We received many unsolicited comments from guests about the competent service and quality of food. “Awesome”, “delicious”, “best I ever ate” from passed and plated appetizers to crab cakes, wedge salad, tenderloin, fish and pasta entrees. Kudos to the wait staff for serving all plated items hot and quickly.
The weather was “iffy” and our preference was to have the ceremony outside at Look Out Point. Don’t miss this opportunity! The view is amazing and makes for an excellent photo backdrop. The ceremony was at 4pm and Woodcliff was able to wait until 3pm to make the final call to have the ceremony outside. An example of how Woodcliff is able to act quickly and efficiently.
In summary, do consider Woodcliff Hotel & Spa for any event that you can book with confidence. You won’t be disappointed.
Marilyn P.
Mother-of-the Groom
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Quality of service
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User2376128 Sent on 10/19/20155 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Our wedding is coming up in June; we booked with Woodcliff back in March. They were the first venue that we saw and we knew immediately that they were the one for us! They've been so accommodating and responsive since the moment we first walked through the door. We are enjoying every moment of our planning process and simply can't wait until our wedding day!Our wedding is coming up in June; we booked with Woodcliff back in March. They were the first venue that we saw and we knew immediately that they were the one for us! They've been so accommodating and responsive since the moment we first walked through the door. We are enjoying every moment of our planning process and simply can't wait until our wedding day! -
Quality of service
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