The Westin Buffalo Reviews

Lauren Campanella was the absolute best to work with! She is responsive, professional and a true delight. She answers all of your questions, gives great ideas, and is very friendly and comforting all the while. Definitely recommend asking to work with Lauren at the Westin! 5 stars!

We are so happy with our decision to have our wedding at the Westin! The spaces for cocktail hour and the reception were both beautiful, the food and drinks were delicious, and the service was outstanding. We felt so well looked after by everyone working and it made the day extra special. We worked with Lauren and she was so friendly and helpful throughout the planning process! We highly recommend the Westin to anyone looking for a venue space downtown.

Booking The Westin Buffalo as our wedding venue was hands down the best planning decision we made! We hosted our ceremony, cocktail hour and reception at the hotel. Lauren is an absolute rockstar and we are incredibly grateful for her and everything she and her team did to make our wedding so special! My fiancé and I planned our wedding from out of state so we were appreciative of how efficiently all of our conversations went with Lauren and constantly reassured that the distance didn’t matter based on the amazing level of customer service we received. The Westin staff was also incredibly accommodating with our hotel block needs given many of our guests were coming from out of town. Overall, The Westin was an amazing venue and we are so grateful we had the opportunity to host our special day there!

Our experience at the Westin was fabulous. From every step along the way, they were easy to work with and so helpful. Special shoutout to Lauren! And Cat for their help. Our day was perfect, in large help to them, and the rest of the Westin staff. Food was delicious, decor was perfect and the night was a dream. Can't recommend them enough!

If you are looking for an amazing venue that people will talk about for years to come absolutely choose the Westin downtown. Dianne was spectacular helping plan all of the details. The responsiveness of every person that works there is truly outstanding. The venue is beautiful, the food was spectacular from the cocktail party , the dinner, the late snack to the breakfast ,,,,off the charts great! This team went above and beyond and you don’thave to askthey know what exceptional service is, it truly was a world class event that everyone is raving about ! Dianne was there every step of the way and her quick response to every question was so appreciated because I had lots of questions. We loved every minute and it went off perfectly! The first look was on the roof top and it was breath taking! It’s an elegant room for the reception big windows , great dance floor. .... great location for fun, downtown, lots to do and see ! Really Grateful To everyone at the Westin for making our wedding a night everyone will remember !

From email, to meetings, to last minute questions. Dianne was always accessible and able to help us along every step of the way. Our night was perfect. We can’t thank her enough for her support and superior professionalism!!

I cannot say enough good things about our wedding at the Westin! From the stay, to the service, to the food- it was absolutely stunning. Our guests could not speak higher of the service either- it is truly an awesome atmosphere!! Dianne and Katy are excellent at what they do and so incredibly professional. We are so happy with our decision to have it there, through-and-through!

My husband and I just celebrated our wedding at the Westin. From start to finish the team at the Westin were professional, quick to respond and flexible to work with. Dianne and Katy especially were wonderful to work with. Planning a wedding can be stressful but we did not experience any extra added stress thanks to the Westin! Thank you all so much for such a great wedding weekend. Our guests are still raving about everything.

Our Rehearsal Dinner was perfect! The evening far exceeded our expectations. The room was beautiful and the "Wow" factor of the city views generated amazing comments from our guests the entire evening. Dianne, Molly, Laurie and Carol were outstanding. Their menu design and execution were second to none. Their suggestions were spot on and the service to our guests was 5-star caliber. The food was beautifully presented, unique in design, delicious and piping hot! We would change nothing! Thank you to all who made our son's Rehearsal Dinner so wonderful. We will always be grateful to the team of professionals at The Westin Buffalo!

My fiancé, John, and I were married on the July 4th of this year and we stayed at the Westin Buffalo. We had a block of rooms for our wedding guests, as well as our wedding night. Since the first moment I contacted the Westin, Danielle has been so responsive and attentive to our needs! Danielle accommodated our desires and made the night unforgettable for my groom and I, as well as our guests. Everything was perfect and we look forward to our next stay at the Westin! Do not hesitate to book for your wedding. You will love your stay!

Dianne and her staff were excellent. The venue is beautiful - one of the few chic and modern facilities in Buffalo. The food was top notch and the service during the event itself was impeccable. The hotel itself received great reviews from our out of town guests.

Dianne at the Westin was very responsive to all our requests. She was easy to reach and a pleasure to work with from day one to the wedding day. I’d highly recommend the Westin Buffalo, everyone was very so impressed with the food, venue, hotel and service during the reception and in Patina 250. We purchased the billboard outside the windows of the reception room, Dianne was a big help in getting this arranged as well. It WOWed everyone! Thank you for making my daughters wedding PERFECT!

Couldn't have asked for a better venue or person to work with! Dianne was wonderful to work with! We would highly recommend The Westin to any couple looking for a wedding venue. The staff was professional. The hotel was stunning and smells amazing the moment you walk in the door. Dianne and team did an amazing job executing our vision for the ceremony and reception space! It was absolutely beautiful! We received countless comments from our guests about how beautiful everything was from the hotel to our gorgeous wedding. We would definitely host another event there!

The Westin Buffalo provides a luxurious atmosphere and high quality attention to detail. The food and beverages were out of this world. All staff were incredibly friendly and made the event completely enjoyable!

As soon as I walked into the Westin, I knew this is where I wanted to have our wedding reception. We got married April 6, 2019. We had our cocktail hour in the lobby of Delaware North and it was stunning. The ballroom had everyone speechless. Our guests still rave about the food and say that our wedding was one of the best they have ever been to. The staff was exceptional and we cannot thank Dianne enough for her attention and consistent service to us and our guests. I would get married here all over again. Thank you to the Westin and their staff for making our wedding a dream come true!

I would HIGHLY recommend a wedding at The Westin !!! The venue is amazing and all the people are wonderful. They made our day an incredible success.
Dianne Pace helped us every step of the way and made everything very easy for us. She was FANTASTIC !!!

The Westin was the perfect place for our daughter’s wedding! It’s so convenient for out of town guests to be able to stay at the same location as the wedding! The hotel is absolutely beautiful and the staff is extremely helpful! From start to finish and even the day after the wedding the staff was so helpful! The staff does everything to make your experience perfect even the next day with gathering all the decorations. The food was excellent as well! The wedding packages available are amazing. The guests said the late night snacks were a wonderful surprise!

My husband and I fell in love with The Westin just from pictures, and touring the venue just solidified our feelings! The ceremony space in the first floor courtyard is gorgeous, with a pretty waterfall as the altar backdrop. The space is large enough to have chairs for over 100 people, and there's plenty of surrounding couches and love seats for more guests (we had about 160). In the same space, there's a full bar for cocktail hour which our guests absolutely loved! For those wondering about weather and temperature, the Westin had the courtyard weatherized with a tent roof and tent sides, along with mini fire pits and stand heaters which kept the space extremely comfortable for our guests. The reception space is amazing. Outside of the ballroom there's a full bar, restrooms, and space for desserts, memory table, etc. Inside the ballroom we had enough space for all 160 guests, a candy buffet, photobooth, and the dance floor, with plenty of wiggle room. Don't even get me started on the floor-to-ceiling windows overlooking the city of Buffalo all lit up at night! The food was also an incredible high point. We did a dual entree with filet and chicken, and they were more than ready to accommodate the number of gluten free and lactose free guests we had. I may have no eaten much, but our guests raved about the food all night long. We even witnessed multiple guests cutting their filet with a fork because it was just that tender. In terms of staff, Dianne and Katy were amazing. Before we got to the final month, Dianne was sometimes a little difficult to get in touch with, but to be fair, my mother and I had a ridiculous number of questions for her, which she helped with each and every one of. We had a lot of "outside" things to set up (our candy buffet, signage, favors, etc) which they allowed us to bring a few days early and store in their office. I gave them detailed instructions on how/where we wanted everything, and the staff handled it all! That means the morning of my wedding I got to just relax and get ready along with my bridal party and parents. None of us had to do any set-up ourselves. The last high point was the hotel room. My husband and I got a complimentary suite on the top floor the night of the wedding, which I also booked the night before so that it could be my bridal suite for the morning of the wedding. The view of the city was gorgeous for my "getting ready" photos, and there was enough room and natural light for the hair stylists to use the kitchen table, the makeup artists to use the bedroom, and me and my girls to hang out in the living room! I fully believe that if we had gone with any other venue, this wedding would not have been what it was: absolutely perfect!

My fiance and I were interested in booking with the Westin for August of 2021. We had put our date on hold with a representative from the venue. Due to COVID quarantine regulations we were unable to visit the Westin, but the rep assured me that my date was on hold. In the meantime, we were already talking to the caterer about cake and linen options. When I emailed her to set up a virtual appointment time she told me that she had already booked another wedding that day. I do not recommend looking into the Westin because of their misleading and untrustworthy business practices.