The Westin Buffalo Reviews
Reviews
4.8 out of 5 rating
4.8 out of 5 rating
20 Reviews
96% recommend it
Awards
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Featured
![Diana]()
Diana S. Sent on 01/07/2024Amazing venue for our wedding
The amazing team at The Westin in downtown Buffalo helped make our wedding ceremony and reception absolutely beautiful. Lauren Palacios, Cat MacDonald, our concierge for the night, Pablo, the bartenders and all of the staff on hand that night were incredible.
Lauren is super organized, which made for a calm and enjoyable experience. The ceremony and cocktail hour, held in the lobby of Delaware North, was beautiful as was the room we were in for the reception on the 2nd floor of The Westin. The food, catered by the fantastic team at Patina, was incredible. I can't tell you how many of our guests raved about the food - even the wedding cake from Patina (almond cake with almond buttercream and raspberry buttercream inside - wow). And the service - unbelievable. We were so well taken care of from start to finish.The Westin Buffalo's reply:
Thank you so much Diana! It was a pleasure working with you on this special day. We appreciate the wonderful feedback and wish you all the best on your next adventure. -Lauren -
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Allison G. Sent on 03/23/2023
Amazing Venue
We are so happy with our decision to have our wedding at the Westin! The spaces for cocktail hour and the reception were both beautiful, the food and drinks were delicious, and the service was outstanding. We felt so well looked after by everyone working and it made the day extra special. We worked with Lauren and she was so friendly and helpful throughout the planning process! We highly recommend the Westin to anyone looking for a venue space downtown.The Westin Buffalo's reply:
Thank you so much Allison! It was a pleasure working with you on this special day. We appreciate the wonderful feedback and wish you all the best on your next adventure. -Lauren -
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![Maddie]()
Maddie C. Sent on 02/01/2023Best wedding venue in Buffalo!!
Booking The Westin Buffalo as our wedding venue was hands down the best planning decision we made! We hosted our ceremony, cocktail hour and reception at the hotel. Lauren is an absolute rockstar and we are incredibly grateful for her and everything she and her team did to make our wedding so special! My fiancé and I planned our wedding from out of state so we were appreciative of how efficiently all of our conversations went with Lauren and constantly reassured that the distance didn’t matter based on the amazing level of customer service we received. The Westin staff was also incredibly accommodating with our hotel block needs given many of our guests were coming from out of town. Overall, The Westin was an amazing venue and we are so grateful we had the opportunity to host our special day there!The Westin Buffalo's reply:
Thank you so much Maddie! It was a pleasure having you and your family here at The Westin Buffalo for your wedding. It was great working with you. We appreciate the feedback and wish you all the best in your next adventures. -Lauren -
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Kimberly C. Sent on 10/19/2022
Fantastic!
Our experience at the Westin was fabulous. From every step along the way, they were easy to work with and so helpful. Special shoutout to Lauren! And Cat for their help. Our day was perfect, in large help to them, and the rest of the Westin staff. Food was delicious, decor was perfect and the night was a dream. Can't recommend them enough!The Westin Buffalo's reply:
Thank you so much Kim! It was a pleasure having you and your family here at The Westin Buffalo. We appreciate the feedback and wish you all the best. -Lauren -
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![Catherine]()
Catherine Sent on 08/27/2019Absolutely The Best
I cannot say enough good things about our wedding at the Westin! From the stay, to the service, to the food- it was absolutely stunning. Our guests could not speak higher of the service either- it is truly an awesome atmosphere!! Dianne and Katy are excellent at what they do and so incredibly professional. We are so happy with our decision to have it there, through-and-through!The Westin Buffalo's reply:
Thank you for your kind words.
You were a pleasure to work with.
Wishing you all the best life has to offer.
Dianne -
![Jami]()
Jami Sent on 07/25/2019Picture Perfect Wedding
My husband and I just celebrated our wedding at the Westin. From start to finish the team at the Westin were professional, quick to respond and flexible to work with. Dianne and Katy especially were wonderful to work with. Planning a wedding can be stressful but we did not experience any extra added stress thanks to the Westin! Thank you all so much for such a great wedding weekend. Our guests are still raving about everything. -
![Lauren]()
Lauren F. Sent on 06/23/2019Amazing Wedding and Reception Experience
Dianne at the Westin was very responsive to all our requests. She was easy to reach and a pleasure to work with from day one to the wedding day. I’d highly recommend the Westin Buffalo, everyone was very so impressed with the food, venue, hotel and service during the reception and in Patina 250. We purchased the billboard outside the windows of the reception room, Dianne was a big help in getting this arranged as well. It WOWed everyone! Thank you for making my daughters wedding PERFECT! -
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Lindsey Sent on 07/03/2019
Exquisite attention to detail and customer service
The Westin Buffalo provides a luxurious atmosphere and high quality attention to detail. The food and beverages were out of this world. All staff were incredibly friendly and made the event completely enjoyable! -
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![Kim]()
Kim Sent on 05/29/2019The Westin should be your first choice for your wedding!
I would HIGHLY recommend a wedding at The Westin !!! The venue is amazing and all the people are wonderful. They made our day an incredible success.
Dianne Pace helped us every step of the way and made everything very easy for us. She was FANTASTIC !!! -
Robin Sent on 05/29/2019
The Westin hotel exceeded our expectations!!! Diane was extremely patient with us and made our daughter’s wedding so special.
The Westin was the perfect place for our daughter’s wedding! It’s so convenient for out of town guests to be able to stay at the same location as the wedding! The hotel is absolutely beautiful and the staff is extremely helpful! From start to finish and even the day after the wedding the staff was so helpful! The staff does everything to make your experience perfect even the next day with gathering all the decorations. The food was excellent as well! The wedding packages available are amazing. The guests said the late night snacks were a wonderful surprise! -
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![Emily]()
Emily Sent on 10/30/2019Stress-free Wedding
My husband and I fell in love with The Westin just from pictures, and touring the venue just solidified our feelings! The ceremony space in the first floor courtyard is gorgeous, with a pretty waterfall as the altar backdrop. The space is large enough to have chairs for over 100 people, and there's plenty of surrounding couches and love seats for more guests (we had about 160). In the same space, there's a full bar for cocktail hour which our guests absolutely loved! For those wondering about weather and temperature, the Westin had the courtyard weatherized with a tent roof and tent sides, along with mini fire pits and stand heaters which kept the space extremely comfortable for our guests. The reception space is amazing. Outside of the ballroom there's a full bar, restrooms, and space for desserts, memory table, etc. Inside the ballroom we had enough space for all 160 guests, a candy buffet, photobooth, and the dance floor, with plenty of wiggle room. Don't even get me started on the floor-to-ceiling windows overlooking the city of Buffalo all lit up at night! The food was also an incredible high point. We did a dual entree with filet and chicken, and they were more than ready to accommodate the number of gluten free and lactose free guests we had. I may have no eaten much, but our guests raved about the food all night long. We even witnessed multiple guests cutting their filet with a fork because it was just that tender. In terms of staff, Dianne and Katy were amazing. Before we got to the final month, Dianne was sometimes a little difficult to get in touch with, but to be fair, my mother and I had a ridiculous number of questions for her, which she helped with each and every one of. We had a lot of "outside" things to set up (our candy buffet, signage, favors, etc) which they allowed us to bring a few days early and store in their office. I gave them detailed instructions on how/where we wanted everything, and the staff handled it all! That means the morning of my wedding I got to just relax and get ready along with my bridal party and parents. None of us had to do any set-up ourselves. The last high point was the hotel room. My husband and I got a complimentary suite on the top floor the night of the wedding, which I also booked the night before so that it could be my bridal suite for the morning of the wedding. The view of the city was gorgeous for my "getting ready" photos, and there was enough room and natural light for the hair stylists to use the kitchen table, the makeup artists to use the bedroom, and me and my girls to hang out in the living room! I fully believe that if we had gone with any other venue, this wedding would not have been what it was: absolutely perfect! -
![Lauren]()
Lauren P. Sent on 07/02/2020Misleading buisness practices
My fiance and I were interested in booking with the Westin for August of 2021. We had put our date on hold with a representative from the venue. Due to COVID quarantine regulations we were unable to visit the Westin, but the rep assured me that my date was on hold. In the meantime, we were already talking to the caterer about cake and linen options. When I emailed her to set up a virtual appointment time she told me that she had already booked another wedding that day. I do not recommend looking into the Westin because of their misleading and untrustworthy business practices.
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