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Rafters Reviews

Rafters

Rafters

Newtown, PA
4.8 out of 5 rating, 11 Reviews
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Reviews

4.8 out of 5 rating
4.8 out of 5 rating
11 Reviews
96% recommend it
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Awards

11
Weddingwire
4.8/5 11 reviews
Google
4.3/5 43 reviews
  • S
    Samantha Z. Sent on 11/12/2022
    5 out of 5 rating
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    Amazing! Would Highly recommend!

    The venue is gorgeous, everyone gave lots of compliments the day of. Mary Beth is amazing, compassionate and great with details. She makes sure you get what you want and sticks to your vision. She was very helpful throughout the entire process and setting up day of went very smoothly. Highly recommend!
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    Paige Sent on 12/12/2021
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    Wedding of our dreams!

    Rafters was the first and ONLY venue we looked at for our big day, and we instantly knew it was the perfect place.
    Working with Mary Beth leading up to our wedding was such a pleasure and she made the process so easy and stress free.
    Every detail was perfect, and I wish I could do it all again!
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  • Miranda
    Miranda C. Sent on 10/25/2021
    5 out of 5 rating
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    Best venue ever

    Wow! It’s hard for me to find the words to describe how amazing this venue is. First off it is beautiful!!! The space is huge and it is soooo unique! The outside ceremony space is so cute and the inside speaks for itself. Working with Mary Beth was a dream! She was so responsive and I know she really cared about making my day special. I was previously booked with another venue but due to covid we had to find another venue about a month before. I wish I found Rafter’s first!!! Mary Beth and her team did everything in their power to make my day special and we received soooo many compliments about the venue after our wedding! I would recommend Rafter’s to anyone!
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    Taneeka G. Sent on 12/06/2021
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    Best VENUE ever!

    I cannot say enough good things about Mary Beth and team! The moment we stepped into Rafters Venue; we knew it was the venue for us! We are so thankful to have had Mary Beth’s help during our entire wedding planning process. Mary Beth was the blessing we did not know we needed. She answered every question we had as well as question we didn’t know we had! She was always 2 steps ahead of us, anticipating our ever need. The venue is BEAUTIFUL from the inside to the outside. It’s open, clean, bright, and customizable. The second you walk into the venue; you can feel the love and care the owners put into it. The customer service we received during the almost 2 years it took us to plan our wedding was impeccable! Mary Beth (and team) was there to guide us every step of the way! I would 1 million % recommend this venue to any/everyone. Again, thank you Mary Beth and team, our wedding would not have been the success and beauty it was without you all!
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    Amy Sent on 04/26/2020
    5 out of 5 rating
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    Beyond thankful for Rafters Venue!

    Rafters Venue was absolutely the perfect wedding reception venue. More than enough space for our 300 guests and the decor and feel of the venue was exactly what we wanted. We kept our reception simple, elegant, and with enough space for a packed dance floor all night long! Marybeth was unbelievably kind to my husband and me and for that I could never thank her enough. Not to mention the hotel all of our family and friends stayed at was 0.3miles (a 2min drive) away from the venue which made it easy for all of our guests at the end of the evening! If you're considering Rafters Venue I would absolutely recommend going with them! Quality and care of their service was wonderful as we were not just treated as "another couple", but showed so much kindness and respect. It is because of Rafters Venue that we were able to have the wedding reception of our dreams! I wish I could live the day over and over again. Thank you, Rafters!!! We love you!!
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    Carly Sent on 08/20/2020
    5 out of 5 rating
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    Above and beyond!!!!

    MaryBeth at Rafter’s made our day amazing. Our original date was 5/9 but we had to postpone due to COVID. Two weeks before our new wedding date our state set a 25 person indoor occupancy limit and MaryBeth (+ Brillman’s Rental Barn) turned their outdoor garden into a 110 person outdoor reception. It was beautiful. Rafters made our wedding day the best day!
  • Keri
    Keri C. Sent on 11/25/2020
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    The best venue ever -- 100% recommend

    WOW. I have so much to say about Rafters but if there is one thing you need to know it's that you NEED to choose this as your venue.

    Originally, I had booked another venue, but that venue cancelled on me 4 weeks before our wedding. My event designer knew of Rafters so I gave the owner, Mary Beth, a call. Luckily, they were available on my date and I can truly say that cancellation was the BEST thing to happen to us.

    First, Mary Beth is the kindest woman I think I've ever met. The first time we spoke she was on the phone consoling me and helping to calm me down because of everything we had gone through due to COVID. I knew right away we would now be in good hands. She made herself available every time we needed to see the venue and worked with literally every dream and wish I had.

    Rafters has their own rental company so they provide the tables and linens. We had to stick to social distancing guidelines which made the layout and rentals a bit tricky. However, Mary Beth still made it work. I said I wanted 4 farm tables, she fit 4 farm tables. I said I wanted bistro lights outside, she got bistro lights up outside. I said I wanted certain chairs, she found enough of them for all of my guests. Mary Beth worked so hard and it was such a pleasure planning our wedding with her.

    Rafters is a great venue because the layout is awesome and its really a blank canvas so you can make it whatever you'd like. They are also prepared for ANYTHING. Mist on your wedding day? They have a tent for the ceremony. Pouring rain? They have an indoor space as well. Guests nervous of being in large crowds? They have a covered outdoor space for them to enjoy. Truly, Rafters has it all and you can feel confident that they will be able to tackle any issues as they arise. It's also perfect because it's new and updated! The bathrooms are very clean and and the bridal suite is large and beautiful. The bars are also large so that lines don't form and the prices are very reasonable.

    You can tell this is not just a business to Mary Beth and that she really cares about all of the people who use her space. She really made our dreams come true. What could have been a disaster turned into the best day of our lives and we owe it all to her and Rafters. Please use this venue because I KNOW you will not be disappointed. If you want people to work hard to make your vision come true, Rafters is the place to go. I genuinely have no cons or complaints about Rafters.

    From the bottom of my heart, thank you all for everything you have done for us. We had our dream wedding in the middle of a pandemic and I will forever be so thankful to you guys for making it happen.

    Rafters's reply:

    Dear Keri & Brandan,
    You two are amazing!!! Thank you so much for taking the time to provide such a thorough and thoughtful review! Our team truly go above and beyond to make the day magical, special and a dream come true and to receive such kind words means so much! Thank you thank you thank you!!!
  • B
    Bridget Sent on 12/15/2020
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    Over the top

    When I walked in with my mom and dad, Marybeth was there waiting for us! I walked in and just like your dress- you know. I knew right there that I wanted to have my wedding here. I told Marybeth from the start I am not a big wedding person as I have been in so many and she made she that this day was PERFECT. Any question we had, she answered. She set us up with the food which was AMAZING and she helped us pick out colors plates and all. You never know how much goes into planning a wedding but having Mary Beth and the whole team- took out all the guess work. For me, all I can say is that Joel and I just had to show up. She allowed us to come in 48 hours before and dropped off anything we needed- center pieces and all. Mom left her notes and going from small boxes on a piece of paper to seeing it all done- it brought tears to me eyes. No matter what event you want to hold, Marybeth and all of the Rafters team will take care of you! Thank you Marybeth for being part of our day.
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    Colleen Sent on 12/21/2018
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    Wonderful space and company

    Mary Beth and the whole company have been very helpful in planning our wedding. We have recommended everyone who is newly engaged to check out the space and work with Mary Beth. Can't wait until the big day to see the beautiful room all decorated! Thanks Mary Beth!

    Rafters's reply:

    Thank you so very kindly for your wonderful review! We sincerely appreciate the feedback and are thrilled that you selected Rafters! Very much looking forward to your special day with us!
  • Corynne
    Corynne S. Sent on 06/15/2021
    2.6 out of 5 rating
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    Great Event, Horrible Communication

    I’d like to start off by saying that our event went off without a hitch. Mary Beth was not afraid to step in when there was miscommunication with other vendors. The venue was beautiful and affordable for its size. We are very pleased with the end result of our wedding reception at Rafters.

    That being said, during the planning of the wedding my experience with Rafters was nothing short of frustrating. On numerous accounts, Rafters failed to respond to correspondence (phone calls, emails, text messages) within a reasonable time frame. Every time this happened, we were met with apologies and excuses as to why there was a lack of response. However, when one is conducting a business where communication is so important, there must be procedures put in place so that clients are not waiting for days and weeks to receive responses. Things happen and we are very forgiving people but our experience with Rafters showed us that this lack of communication was not a fluke once or twice. It was a theme throughout.

    In one (and the most frustrating) instance, my fiancé and I sent an email on 12/3 seeking information about COVID guidelines at the time and payment information. I waited until 12/15, and received no response so I sent another email following up. I finally received a response on 12/20. We were given details for our next payment, details about COVID guidelines and a new payment deadline. The day we received the email detailing COVID conditions at the time and the payment deadline we responded by asking for a phone call to ask our questions that required answers in order to make an informed decision by the deadline given.

    At this point it was 12/20 so we were approaching Christmas. Normal delays were expected (no answer on Christmas Eve/Christmas day/New Year’s Day).

    After waiting two days for a response, we finally scheduled a phone call for 12/23 and never received that phone call. By that time the deadline was a week away. By 12/27 we were frustrated and flustered as we were given a deadline of 12/30 and were left in the dark with no correspondence that answered our questions. I reached out again. Finally, on 12/28 we received a response apologizing for missing the scheduled phone call, citing many different events as the reason for the lack of responses. Thankfully, and rightfully so, our deadline was now moved to 1/15. However, we still needed answers to our questions. That being said, I tried to set up a time to connect and it was not until 1/7 that I received a response. Finally, we were able to connect and gather all of the necessary information to make a decision. At that point, it was too late to find another venue within our budget and timeframe.

    This is just one example of the many communication difficulties we had with Rafters. I hate to be the person to drag a business, especially with the trying last year we all had, but again, when you are conducting business that requires correspondence with clients, procedures should be set in place so that we are not grasping for straws and waiting for responses for weeks. The last thing a bride needs is unresponsive vendors during a stressful time.

    Was our event spectacular? Yes. Would I book with Rafters again? I don’t think so.

    Rafters's reply:

    First, Congratulations again, we continue to be thankful and most grateful that you chose to celebrate with us! We are thrilled that your day was nothing short of “spectacular” and wish you nothing but happy and blessed times ahead!

    As probably everyone is aware, the past 15 months have been beyond challenging, and it truly saddens us deeply that you felt additionally stressed. The forced closures, continued restrictions, resulted not just in displacement for multiple couples, working with them to find solutions forward, dealing with constant rule, capacity and other changes as mandated by the state and local governments, created conditions that also resulted in a full furlough of all our staff. The pandemic made for enormous and unexpected challenges for all, to those planning, to those who had weddings scheduled and for all the vendors throughout this industry. We like so many have struggled over these many months with little or no staffing (caused by the continued forced closures) and as a result our communication levels were at times less than desired despite our best efforts and intentions. Again, we apologize, and we regret that you were impacted by these struggles. We are confident that had it not been for the impacts of the pandemic you would have received much more timely communication. Additionally, at times we like so many other small family businesses also had to deal with life issues, death, etc., which were compounded by a lack of support staff caused by the continued forced closures and other unforeseen pandemic impacts. We sincerely regret you were impacted at times by our struggles to survive the pandemic. However, we are very happy that we were able to reopen and host your Wedding this past May. Most importantly, we are thrilled that your wedding was “spectacular” and "went off without a hitch"!

    We are so very sorry that our communications fell short with you. We continue to work hard to emerge from the impacts of the pandemic, we will continue to work hard to maintain our high levels of service and restore communication levels. We will forever be grateful you, as well all our couples who choose to celebrate with us!