Palm House Reviews

Let me start by saying i am not the type pf person that writes reviews ,but in this case I had to because it was well deserved.The location is excellent ,it is an ocean front property which is exactly what we were looking for plus the place super spacious .Everyone is super accommodating ,patient with you and the service is top notch,you can really tell that they care. We just can't wait !

My wife and I came to Miami for a destination wedding. Our main concern was how we were going to be able to plan a wedding from another state. Melissa took care of everything for us. She coordinated all of the vendors from decor to catering DJs photography and executed flawlessly. When my wife saw the reception venue that night she was in tears from how happy she was (a bit emotional from the wedding too lol but still) I was just happy she was happy. highly recommend!

Great space for parties, baby showers or weddings!

Beautiful location and venue. Staff were outstanding, food was exceptional and our ceremony and reception A+. Deborah and Antonella were amazing ,every detail was perfect. If your looking for an elegant well managed venue look no further.

The place is beautiful the attention also I loved the view and the comfortable spaces!!! it is the perfect place for my wedding❤️

I loved the place!I went today to see the location after seeing some others and I am looking no further! They are going to make us a package deal including some hotel units as well because we have some friends coming from out of town !I am very confident that we selected the right place and that they will make our dream wedding happen !

This venue is absolutely stunning! Seacoast Suites is an amazing wedding venue located in northern Miami Beach, for a perfect more relaxed location but still close to Miami Beach's excitement and charm. This venue can be best described as a haven because it provides a getaway location for you and your wedding party to share in the momentous day.

I will like to thank Seacoast Suites and all their staff for the amazing and outstanding job on my wedding. The happiest moment of my life happened here in this place. I will like yo recommend 100% Seacoast Suites.

Seacoast was able to fulfill all my needs and make me feel stress free as my wedding day approached! I recommend all couples to think about Seacoast being your wedding venue! You won't regret it.

It was an absolute dream to get married here! The setup was beautiful and the staff was very nice. Overlooking the ocean and being happy is what you will get at Seacoast!

When I picked this hotel for my wedding I wasn't sure what should I expect. I was nervous and scare specially cuz I was planning a wedding from a different country. Now, that the days already passed I couldn't be more grateful to God and to all the members of the staff for gave the best day of my life. The place was great! A beautiful beach that you can also enjoy from the floor 8. All the days that I were there were fun, but the best day of all was my wedding day. I had my wedding at the beach, with the sound of the ocean like background, the light in the perfect moment of the day and of course the best company ever. My expectations were pretty high and I wanted everything to be "perfect". And It ended being more than that! My expectations were so little in compare with what I got. The place was magical, the wonderland I never dream I could have but I was there! In the day of my wedding, with my husband, dancing in front of my family and friends. The food was delicious, the music was great! I enjoyed every hour of my wedding without worrying about anything. My family and the family of my husband were happy but the most important thing, I felt in love. Thanks for everything.

Palm House is the perfect setting for a destination wedding on Miami Beach. Debbie and Melissa are very helpful with the planning process, and you will be amazed to see everything come together on the wedding day! Our ceremony on the beach, cocktail hour in Little Palm, and reception in Palm House were all beautiful in their own way. It is an awesome location that allows you to have separate areas for each part of the wedding. The food was delicious, and they are very open to working with other vendors, for example, we had donuts and a cigar bar at our wedding. We were not in Miami while planning, but trusted Debbie with the decor in Palm House, which came out stunning! Our wedding truly was a dream come true!

The best thing about this venue is Deborah and Melissa were both just great to work with. Other than that everything was below average. The food was just bad, everyone politely told me how bad the food was. We ordered 3 appetizers and received two. We ordered mojitos for a welcome drink but received none. The venue is lovely but the decorations are not worth 3k. It definitely was not our dream wedding.

My husband and I got married at Palm House in February 2023. While the venue is in a stunning beachside location and we ultimately loved our wedding ceremony and reception there, we cannot in good faith recommend Palm House as a wedding venue. The sales manager (Melissa) nickel-and-dimed us at every corner, down to us having to pay $500+ a few days before the wedding in order to have access to a bridal suite the morning of the wedding. The bridal suite had previously been promised to us as part of our package, but we learned just days before the wedding that we would only get access starting at 4pm. For a 5pm ceremony! While many staff members were kind and pleasant to deal with, they were rarely on the same page as management. There were many errors in the contract (wrong customer name!?), the BEO (extra charges we did not agree to), and the day-of implementation. While some mistakes were minor (color of the silverware that was set out day-of), we faced some significant issues, including noise violations. We ended up getting multiple noise complaints from neighbors before 11pm (our contract end time) and the police tried to shut us down no less than three times. I’m sad to say this place won’t survive as a wedding venue unless they really turn things around with their service, attention to detail, and attitude toward clients.

Just had my wedding at the venue, which is beautiful but the horrible customer service we got from Melissa made the experience unbearable.
As a bride and my own planner, I had a lot of questions and ideas, but she made me think she bothered by how she answered to my questions, would take weeks to answer detailed emails with the least information. She often dismissed my small wedding and made it seem like she was doing me a favor. She threaten to cancel 3 weeks before and to do things with "less love" (I have the texts and because I said that the table changes 3 days before were concerning and then threaten to take them away) which showed the day off with several mistakes, completely different set up than what I had planned, and my own guests helping decorate. Melissa had left and dumped the task on lovely Deborah (who I had never met and didn't know anything about my plans) and she tried her best from then on. I have texts and emails of Melissa calling me ungrateful and a nightmare of a bride, complete lack of people skills and customer service.
I had lots of questions and I expect the venue to value my investment, and it wasn’t the case…. I wouldn't go here or work with her. I wish I had stood up for myself or lived in the city to feel comfortable changing venues. No one should be treated this way.

My now husband and I just got married at the Palm House on Saturday April 30, 2022, and I have to say this experience was a nightmare from start to finish. If we had to do it all over again, we would've cancelled and went somewhere else that was more responsive. The only reason we stayed at the venue is because The Palm House is very pretty, and the atmosphere sold itself. We had a HARD time communicating with Melissa throughout this whole process and the nonchalant customer service attitude. We made our initial agreement and down payment in July 2021. Our second payment was in October 2021. We had to reach out every single time to set up meetings with Melissa to talk about our wedding because she never reached out. The only time she reached out was to remind us about the payments for the wedding. Every time I would try to go over specific details about the wedding she would say “oh you have time” or “we have done this many times before you would be okay”. We told her many times we do not like to do things last minute and our wedding showed that things were planned last minute. We started on our decoration and food selection on February 22nd and our wedding was on April 30th. The only reason why we were able to start this coordination in February is because we set up the meeting.
On February 25th I sent an email to Melissa stating that the wire transfer for our third installment did not go through and asked for the correct information. I got no response. I sent her the same email March 1st and still did not receive a response. On April 19th, Melissa finally responds asking for the final payment and that her records show that I never made the first two payments. Luckily, we keep our records and were able to prove that we paid and confirmed our final payment.
On the day of the wedding, it was apparent that the things we asked for were ignored. Starting with the ceremony, we asked for half-moon shape for the chairs and that was not done. The chairs were set up like a church ceremony with rows. As for the reception, we asked many times for 2 long tables, and they gave us 8 short tables. I gave Debbie, whom is Melissa assistant, the seating arrangement for the day and they had our parents and bridal party at the exit next to the bar and DJ instead of sitting by us. They stated our guests were a “bit much” (I guess because our guests were moving their names which messed up their food placements) BUT our guests were moving their names to match the seating chart that was displayed at the entrance. They also stated our guests eating extra plates which was untrue. The one person that ate an extra plate was one of our guests who wife who did not come. He had every right to eat his wife’s plate. The last thing that was just ridiculous was our cake. Our guest thought we were going to Italy for our honeymoon because the cake was completely leaning and looked like the Tower of Pisa.
After our wedding we emailed Melissa and Debbie to tell them how unpleased we were, and Melissa and Melissa just sent back an email stating she was sorry, appreciated the feedback and regret they fell short of our expectations. I really appreciated Debbie for stepping in halfway of this wedding (Feb 22, 2022) and trying her best to make our day special, but but they fell short of our expectations we have been telling them about from day one.