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Quality of service
1.0 out of 5 rating
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Average response time
1.0 out of 5 rating
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Professionalism
1.0 out of 5 rating
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Value
1.0 out of 5 rating
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Flexibility
1.0 out of 5 rating
I would not recommend working with them
I really didn’t want to write a negative review but decided it was the right thing to do so all perspective clients know what I dealt with when working with Magical Events.
I hired Magical Events as day of coordinators for my wedding, several months before the date. Magical Events staff were late to every single event/meeting as it pertained to planning and the wedding day. They were 1 full hour late to our first meeting, 30 minutes late to our pre-wedding walk through, and 35 minutes late to my rehearsal. I am most upset about the rehearsal as this caused significant issues for my family and the venue staff the day before my wedding. After my entire wedding party, parents and grandparents (about 40 people) were all standing around the venue in formal dress, waiting for a vendor we hired to be on time, if not early. We had to cut the rehearsal short, and rush it, as the venue allotted us one hour for the rehearsal and no more. This also delayed the whole party from arriving on time for the rehearsal dinner, thus wasting a full hour of the time we paid for at the dinner venue.
They were also late on the day of the wedding, when it was clearly indicated on the timeline and verbalized to them the importance of timeliness after the late arrival to the first 3 meetings/events. We agreed on a 10am arrival to begin set up. They did not arrive for at least 30 minutes after that and even then, only with one person when we had paid for two. The second did not arrive for several hours. This directly went against my wishes and the plans agreed upon. When they did arrive, they were not setting up as per the detailed directions. They had to be lead step-by-step by a bridesmaid and maid of honor, who I would have preferred been able to spend time with me on my wedding day.
The biggest issue I had with Magical Events came 5 days before my wedding when they informed me that I had neglected to pay my final balance with them of $300. Keep in mind, I had not been late for a single payment to them or any vendor previously. They let me know that the late fee for that payment was 10% of the whole payment, EACH DAY it was late. They asked me for a $700 late fee (more than the total fee of their services) 5 days before my wedding. At which point, it was WAY too late for me to find another coordinator, thus backing me in to a corner having to pay them what they asked. Keep in mind, they were unprofessionally pressing me about a late fee after they’d literally been late/disregarded my wishes on timeliness at EACH and every meeting and wedding event. They let me know “it’s not their job to remind people about payments.” They could have reminded me the day after it was late, or even week after as a courtesy, which I expect from a company I’ve hired to make things easier and less stressful. Through this late fee situation, they became the single most difficult vendor I’d hired and the source of more stress than I’d found my entire 2 years of planning my own wedding. Instead, they let the outstanding payment go for 21 days before mentioning it, the week of the wedding. I do not necessarily believe that action was unintentional as Magical Events states. However, they stood by that clause in the contract (which has questionable legality) and did not budge on the necessity of paying the late fee. Once this issue escalated to an unprofessional point, I was very nervous about the work to be done and the professionalism going forward.
On the day, they needed a lot of guidance for set up. They handled the ceremony and flow of events decently well after the many, many kinks were worked out by my family and friends. I do not recommend working with Magical Events.
I really didn’t want to write a negative review but decided it was the right thing to do so all perspective clients know what I dealt with when working with Magical Events.
I hired Magical Events as day of coordinators for my wedding, several months before the date. Magical Events staff were late to every single event/meeting as it pertained to planning and the wedding day. They were 1 full hour late to our first meeting, 30 minutes late to our pre-wedding walk through, and 35 minutes late to my rehearsal. I am most upset about the rehearsal as this caused significant issues for my family and the venue staff the day before my wedding. After my entire wedding party, parents and grandparents (about 40 people) were all standing around the venue in formal dress, waiting for a vendor we hired to be on time, if not early. We had to cut the rehearsal short, and rush it, as the venue allotted us one hour for the rehearsal and no more. This also delayed the whole party from arriving on time for the rehearsal dinner, thus wasting a full hour of the time we paid for at the dinner venue.
They were also late on the day of the wedding, when it was clearly indicated on the timeline and verbalized to them the importance of timeliness after the late arrival to the first 3 meetings/events. We agreed on a 10am arrival to begin set up. They did not arrive for at least 30 minutes after that and even then, only with one person when we had paid for two. The second did not arrive for several hours. This directly went against my wishes and the plans agreed upon. When they did arrive, they were not setting up as per the detailed directions. They had to be lead step-by-step by a bridesmaid and maid of honor, who I would have preferred been able to spend time with me on my wedding day.
The biggest issue I had with Magical Events came 5 days before my wedding when they informed me that I had neglected to pay my final balance with them of $300. Keep in mind, I had not been late for a single payment to them or any vendor previously. They let me know that the late fee for that payment was 10% of the whole payment, EACH DAY it was late. They asked me for a $700 late fee (more than the total fee of their services) 5 days before my wedding. At which point, it was WAY too late for me to find another coordinator, thus backing me in to a corner having to pay them what they asked. Keep in mind, they were unprofessionally pressing me about a late fee after they’d literally been late/disregarded my wishes on timeliness at EACH and every meeting and wedding event. They let me know “it’s not their job to remind people about payments.” They could have reminded me the day after it was late, or even week after as a courtesy, which I expect from a company I’ve hired to make things easier and less stressful. Through this late fee situation, they became the single most difficult vendor I’d hired and the source of more stress than I’d found my entire 2 years of planning my own wedding. Instead, they let the outstanding payment go for 21 days before mentioning it, the week of the wedding. I do not necessarily believe that action was unintentional as Magical Events states. However, they stood by that clause in the contract (which has questionable legality) and did not budge on the necessity of paying the late fee. Once this issue escalated to an unprofessional point, I was very nervous about the work to be done and the professionalism going forward.
On the day, they needed a lot of guidance for set up. They handled the ceremony and flow of events decently well after the many, many kinks were worked out by my family and friends. I do not recommend working with Magical Events.
User2538084 Sent on 02/19/2016Stephanie and Tiffany were awesome! They took away all of the stress of planning a wedding!
