Jacinda T. Sent on 08/23/2022
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Quality of service
2.0 out of 5 rating
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Average response time
5.0 out of 5 rating
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Professionalism
2.0 out of 5 rating
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Value
1.0 out of 5 rating
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Flexibility
2.0 out of 5 rating
Do not hire
We were in dire need of a day-of coordinators and they (specifically Michelle) came recommended to us by our DJ. We hired them about 2 weeks before our wedding. They require you to hire one coordinator per 100 people. The total cost for the 2 day-of coordinators was a little over $2k. We did not think it was necessary to pay the extra $500 to hire the business owner, Michelle and instead hired her assistants: Sara & Hannah. Our thought process was that people who are part of a company are people the owner trusts and who reflect or imitate excellent work. This was our big mistake.
Both Sara and Hannah were friendly. They read all of our vendor contracts & created an online timeline that the vendors can edit or add comments to based on their services. Their organization for all the vendors was a huge relief, however I believe ANY day-of coordinators who are hired to do so, should be able to do their job. To give them the benefit of doubt, perhaps our overall experience with them would have been better had we hired them sooner, but everything about our wedding was last minute. We planned a 200+ person wedding in 6 weeks. Additionally, if they were uncomfortable with this short timeline, they did not have to accept the job. At the time of hiring them, we had already created a wedding timeline & a full floor plan of the reception so that aspect of their responsibilities was done.
We hired them to get all of the vendors on the same page and to handle the minutiae of when rental arrivals/ departures etc. We can happily say that Hannah did a great job of handling those small details.
We are overall unhappy and dissatisfied with their services and wanted to express the lowlights:
1. Michelle missed or forgot about our initial meeting (before we hired them). Ultimately, she rescheduled and we were able to meet later, but it was not a great first impression.
2. Sara was 20+ mins late to our rehearsal the day before the wedding and when she arrived, she had no clue about details of our wedding including the timeline of our wedding and who we wanted to include in the processional etc. These details were already discussed via their online timeline and a previous zoom meeting we had with both Sara and Hannah. Even though she was there, we organized and ran our own rehearsal. She just followed us around & wrote down the decisions we made like the order of the processional.
3. Sara walked down the aisle behind the bride on the wedding day and is seen in the background of all of our photos during this time. This is especially heartbreaking. You can only do your wedding once & cannot take back or re-do anything.
We do not recommend the services by the assistants of Lavender Crown.
We were in dire need of a day-of coordinators and they (specifically Michelle) came recommended to us by our DJ. We hired them about 2 weeks before our wedding. They require you to hire one coordinator per 100 people. The total cost for the 2 day-of coordinators was a little over $2k. We did not think it was necessary to pay the extra $500 to hire the business owner, Michelle and instead hired her assistants: Sara & Hannah. Our thought process was that people who are part of a company are people the owner trusts and who reflect or imitate excellent work. This was our big mistake.
Both Sara and Hannah were friendly. They read all of our vendor contracts & created an online timeline that the vendors can edit or add comments to based on their services. Their organization for all the vendors was a huge relief, however I believe ANY day-of coordinators who are hired to do so, should be able to do their job. To give them the benefit of doubt, perhaps our overall experience with them would have been better had we hired them sooner, but everything about our wedding was last minute. We planned a 200+ person wedding in 6 weeks. Additionally, if they were uncomfortable with this short timeline, they did not have to accept the job. At the time of hiring them, we had already created a wedding timeline & a full floor plan of the reception so that aspect of their responsibilities was done.
We hired them to get all of the vendors on the same page and to handle the minutiae of when rental arrivals/ departures etc. We can happily say that Hannah did a great job of handling those small details.
We are overall unhappy and dissatisfied with their services and wanted to express the lowlights:
1. Michelle missed or forgot about our initial meeting (before we hired them). Ultimately, she rescheduled and we were able to meet later, but it was not a great first impression.
2. Sara was 20+ mins late to our rehearsal the day before the wedding and when she arrived, she had no clue about details of our wedding including the timeline of our wedding and who we wanted to include in the processional etc. These details were already discussed via their online timeline and a previous zoom meeting we had with both Sara and Hannah. Even though she was there, we organized and ran our own rehearsal. She just followed us around & wrote down the decisions we made like the order of the processional.
3. Sara walked down the aisle behind the bride on the wedding day and is seen in the background of all of our photos during this time. This is especially heartbreaking. You can only do your wedding once & cannot take back or re-do anything.
We do not recommend the services by the assistants of Lavender Crown.
Lavender Crown Events's reply:
Hi Jacinda,
We are so sorry that our services did not meet your expectations! We always strive to customize the service towards our client’s needs and priorities. I apologize if our short planning timeline led us unable to do so. I will whole heartedly take your lowlights into consideration and appreciate you taking the time to offer your feedback so that we can further improve our services for future clients. While it will not offer any consolation of the past, we can ensure that these issues are duly noted and should never occur again. We wish you and Hien all the best in your future together!
- Michelle
