Lake Arrowhead Resort and Spa Reviews
Reviews
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Quality of service 4.7 out of 5 rating4.7
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Average response time 4.6 out of 5 rating4.6
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Professionalism 4.7 out of 5 rating4.7
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Value 4.7 out of 5 rating4.7
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Flexibility 4.7 out of 5 rating4.7
Awards
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Featured
Dina Sent on 07/12/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Dreamy Lake Wedding
Here we are at four days post-wedding and we are still completely enamored with our special day. Where do we even begin? OK, here it goes: The ENTIRE team at Lake Arrowhead Resort and Spa were beyond spectacular, I will forget to name drop each person but I will try my hardest! Laurie, Darrel, Deming, Rob, Alexis, Emily, Brittany, Donnell, Joshua, Jonathan, Josh, Derek, Andy, Christina, Michelle, and more, to each and every one of you: THANK YOU, without you, our wedding would not have been as spectacular as it was.
Each of the people mentioned above had a special piece in truly making the experience of planning and week-of memorable and stress-free. From answering questions about the venue, offering up options to accommodate our guest list size, brainstorming and customizing options for us, organizing and building the room blocks, making our food tasting a fun and family-like experience, treating us like royalty from the moment we stepped through the door, and for being warm and welcoming to our guests, the list goes on and on…
Aside from the team that keeps Lake Arrowhead Resort and Spa beautiful and homey, the venue location and accommodations are STUNNING. Our wedding was about 105 guests and every single person mentioned the beauty of the view we had from our rooms, suites, Lakeside Deck and lawn, restaurant and the high quality of offerings the resort has.
Now, to the food. Wow. Jonathan, Heath, and Josh, 105 hungry people at our wedding and not a complaint in sight. The food from arrival to departure was 5-star. Typically, you come to a wedding looking for food that is just going to soak up the open bar but our wedding, thanks to you, was a true fine dining experience. From the cocktail hour hors d'oeuvres, to the salad, and main courses, the display and taste were exactly how it should be done every where you go! Thank you a million times over for your hard, high-quality culinary expertise!
Laurie and Darrel, I hold you both near and dear to our hearts for being there for us as we needed during the planning process and day-of. Darrel, you absolutely killed it managing our wonderful, very involved families, and kept us on schedule and kept me calm. You were there to accommodate my every request and need within minutes. Your skills at managing the day-of events was impressive but even more impressive to me was that beaming smile you gave Charlie and I when we walked back down the aisle, we felt like you were so proud and happy for us and it meant the world!
Alexis, my goodness, you are a GEM. I will admittedly share (and my husband would agree), that I was kind-of a bridezilla and overall type-A. You not only calmed those nerves with every back and forth we had about room options, dates of arrival, changes to said arrival, and so much more. You are so incredible at your job and kind-hearted. Thank you for being you and making sure we had the best experience.
Deming, we’ve unofficially coined you our resort Godfather. You always made sure we had the best drinks, table, and service at Bin189. We cannot wait to bring ourselves, future children, and families back to see you and toast to you.
To wrap this up, I want to make sure I say once more, this venue was absolutely perfect. We wanted a rustic setting with lake views, beautiful trees, and mountains in the distance and it was utter perfection. My husband and I will visit the resort for years to come and feel a sense of home when we do. Thank you to all that made our dream a reality!
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+7 photos
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Quality of service
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Amanda Sent on 07/19/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Perfect Wedding Venue – Lake Arrowhead Resort & Spa!
We can’t say enough amazing things about our experience at Lake Arrowhead Resort & Spa—it was truly the perfect venue for our wedding!
Shoutout to Laurie, Darrel, Alexis, Jamie, and the rest of the incredible staff! From the moment we started planning, the team made us feel so supported and welcomed. Their attention to detail, professionalism, and warmth made the entire process smooth and exciting. Everyone we worked with made us feel the magic of this beautiful place, and it showed in every part of our celebration.
The resort itself is stunning, and our guests are still talking about the views, the cozy mountain atmosphere, and how unforgettable the entire experience was. On the wedding day, the staff was beyond accommodating—ensuring everything ran smoothly and that we had nothing to worry about.
We feel so lucky to have worked with such an amazing team. If you're looking for a venue that is not only breathtaking but also backed by a truly caring and experienced staff, we highly recommend Lake Arrowhead Resort & Spa. Our wedding was everything we dreamed of and more!-
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+2 photos
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Quality of service
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Samantha Sent on 11/21/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
A Beautiful Venue with the Best Team
All we can say is WOW. From the moment we first arrived at the Lake Arrowhead Resort and Spa to tour the property, we knew we'd found our venue. Laurie, the Event Manager, walked us around the property, explaining all the possibilities with each location within the resort from the ceremony space, to cocktail hour, to the reception. We had very specific requests for our big day as well and our direct Wedding Coordinator with the resort, Daryl, was so incredibly accommodating to make sure our dream wedding would become a reality. All of our guests shared that ours was one of the best weddings they'd attended in a long time and so much of that was because of the Lake Arrowhead Resort and Spa team supporting our ideas and making our wedding such an outstanding event.-
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+4 photos
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Quality of service
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Jessica Sent on 11/15/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Lake Arrowhead Resort and Spa is a DREAM
This venue is an absolute DREAM. I couldn’t have asked for a better place to have my special day!! The venue is absolutely beautiful and everyone that worked there is amazing. Laurie, Jamie and the whole team made everything so easy and went above and beyond to help make my day so amazing. Such a dream!!! -
Quality of service
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Maggie Sent on 11/14/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Fall Wonderland Wedding
This was an idyllic experience for us with the Lake Arrowhead Resort and Spa. From the first meeting, Laurie was incredible to work with, flexible, helpful, responsive, and certainly went above and beyond. Our wedding was beautiful and peaceful in no small part because of how the venue is managed and how much the team cares to perfect each and every couple's unique wants/needs. We can't wait to go back for anniversaries! -
Quality of service
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Shannon Sent on 11/12/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The entire staff at the Lake Arrowhead Resort and Spa made our wedding day dreams come true!
Our wedding at the Lake Arrowhead Resort and Spa was everything we dreamed of! From the beginning of the planning process up to the end of our wedding night, the staff at the resort made everything easy for us and stress free. Having preferred vendors was extremely helpful, we were able to choose those vendors we felt most comfortable with, who we trusted to make our fall, romantic wedding come to fruition.
A special thank you to Laurie Wolff and Darrel Artiaga. They answered every question we had with a prompt response. They also made sure we had everything we needed leading up to the wedding. When we did our walk through and tasting, they made us feel so special. Everyone was so welcoming and happy to lend a helping hand. They told us several times that they wanted to make our wedding day perfect, and honestly they did. We couldn’t have done it without them or the entire staff staff at the resort. -
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Jennifer Sent on 10/24/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Unforgettable
We had a great experience from beginning to end. The venue was beautiful, the staff was very helpful, and our guests loved our weekend wedding. -
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Hannah Sent on 06/20/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Lake Arrowhead Resort Wedding
The team at Lake Arrowhead is incredible. Darrel, Travis and Laurie went above and beyond to make sure my husband and I had the most perfect wedding day and weekend. The chef and food were also amazing. I am so grateful to have had our wedding at Lake Arrowhead Resort. This place, and its people, will always be special to my husband and I, and our friends and family. We can't wait to come back and celebrate every year at our favorite spot. Thank you for the best day/weekend of our lives! -
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Dazzlie Sent on 05/18/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing! Dream wedding was made
Every one was satisfied felt like a dream -
Quality of service
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Juan Sent on 05/04/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The most beautiful and loving experience
My time spent here was the best experience of my life. Everyone was so attentive and nice to my wife and my guests. I would recommend this place to everyone I ever know and if you are thinking about this place… don’t think, just do it !! It’s perfect and the staff works with you to make sure your time there is amazing. Lori wicks is a great person, helped me out and answered any questions I had and worked with me with any requests I had. She Lori made my time there so perfect!! The front desk staff were professional and kind to us all including the kids. I could not have asked for a better experience and a Great Recession 🥂 Thank you lake arrowhead resort and spa, a big thank you to the staff, and thank you so much Lori. This place is full of great vibes and warm loving atmosphere. Thank you all. -
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Austin Sent on 04/17/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Magic in the Mountains
I had the most magical experience at Lake Arrowhead Resort and Spa! When I first came, I immediately fell in love with the venue the particularly the ceremony space. You can get married on this beautiful deck with stunning unobstructed views of the lake. My wedding photos looked stunning, unique and it perfectly fit us as a couple because one of the things my husband and I love to do is hike together. You don't even need much decoration because that backdrop is just stunning. The team is so easy to work with and may all of my guest feel so welcomed. I felt like I had a truly beautiful wedding and that fit within our budget. I would get married again and again there! -
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Erin Sent on 04/05/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
They made my dream wedding come true!
Having our wedding at Lake Arrowhead Resort
was the absolute best. It was like having a destination wedding, but without requiring too much travel of our guests.
I can't even begin to say how incredible the staff there is. Laurie, Lori, and Jamie were truly amazing to work with. About a month before the wedding, a freak blizzard dropped 10 feet of snow on the resort and I was SO worried we wouldn't be able to use the gorgeous lakeside ceremony site, but the team there worked their butts off to make sure we still got the wedding of our dreams. They even hired an outside team to make sure they were able to remove all the snow from the ceremony site for us.
There are so many other things they did to make sure our day was perfect, and honestly I don't think our wedding could have turned out better. It was an absolute dream, thanks in large part to them.
Highly recommend!-
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+2 photos
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Amanda Sent on 11/23/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Perfect Day!
The venue was gorgeous and the staff was super helpful. Laurie was very easy to work with and very welcoming. It felt like they really cared about us and our big day. Our guests loved the whole experience. Food was delicious and drinks were strong. The coordinators helped us through the planning process and were with us on the day to make sure everything happened at the right times and everyone was happy. -
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Darci Sent on 11/21/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Gorgeous venue and helpful staff
11.11.22 wedding and reception. The future bride and groom walked this property over a year ago and fell in love! The ceremony space on the deck overlooking the lake is gorgeous! The ambience in the lobby, fireplace foyer, and private reception room is warm and welcoming. The staff, from day one, went above and beyond to make sure their nuptials were special. The staff, Laurie, Lori, Chelsey, Tracy and Heather, worked hard on all the details leading up to the big day.
When we arrived, to my delight, we were able to get an early check in to our rooms and set up for the reception early!
We welcomed guests the day before the ceremony in the fireplace foyer and it had a cool vibe, good food, and great staff! Martin took good care of us.
The big day was a whirlwind and Lori and Chelsey went above and beyond to help with as much as they could to make everything perfect. It was a little colder than expected and the catering staff was able to serve hot buttered rum out at the ceremony! The guests loved the extra hospitality.
The reception was held in the Lakeview Terrace room and it was perfect for 108 guests. Catering service did an awesome job and everything looked and tasted wonderful. Martin and his staff even made sure there was a slice of wedding cake held for the mother of the bride to enjoy with her coffee the next morning.
I would also like to add that the few minor issues we experienced were quickly addressed and resolved by the staff. I understand that a three day event with 100+ guests is going to require modifications. I really appreciated that the staff made prompt corrections and was very accommodating.
We would highly recommend this venue for your next special event! -
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John Sent on 10/26/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Excellent wedding planner manager & staff
Our wedding events planning manager Laurie Wolff was excellent! She's very kind attentive and loving. We felt so much positive energy from her. She was very accommodating to our needs and changes.
I would highly recommend Laurie Wolff to help plan your wedding and other events! Michelle & John -
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Rudy Sent on 10/14/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best experience ever, when things go bad Laurie wolf and Tracy Snyder and Gm Rick kinesthetic will go above and beyond .
Go see Laurie wolf she will make your wedding experience simple and easy. She will treat you like family. -
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Jonathan Sent on 09/06/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best day ever!
I have stayed at this hotel multiple times and it was always excellent but having my wedding here was truly a dream come true! The spa is perfection, the rooms are beautiful, and the entire staff, specifically Alyssa and Laurie in the wedding planning department, we’re more than I could have dreamed of. They were both so incredible caring and helpful through the stressful parts and it made it all the more meaningful during the day of. I highly recommend you use them! -
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Shannon Sent on 05/05/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing venue
Danielle was so attentive and she worked
so hard to make our day perfect!!-
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+9 photos
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Estela Sent on 11/22/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Very satisfied
I fell in love with this place from the first visit. Danielle was very helpful. Me and my husband did not have any hesitance and signed the contract on the spot. This was the first venue visit and we decided not to keep looking. The view is beautiful. The day of my wedding the weather was unexpected, but it was still beautiful! I had a “twilight wedding” that’s what I call it. It was beautiful and I am still amazed! Alyssa helped a lot the day off too. She made sure she was there to assist with any need I had as simple is getting me bandages for my feet because they were hurting. It was something simple, but meaningful to me. She did everything she could to make our day special. Can’t wait to go back and visit the resort again even though I’m not getting married again. If I ever get married I would consider this venue again.-
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+10 photos
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Kaleigh Sent on 03/25/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Getting Married 4/25/20
I fell in love with this place when we did our tour with Michelle. She made sure to give us plenty of options if the weather were to be an issue. We had several questions and we were back and forth on many different aspects because we weren't exactly sure what we wanted and Michelle was nothing but helpful. I cannot wait until we get married here next year!Lake Arrowhead Resort and Spa's reply:
We at the Lake Arrowhead Resort and Spa are looking forward to your special Day!
Michelle Cossio
Sr. Catering Sales Manager
Lake Arrowhead Resort and Spa
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Katelynn Sent on 02/12/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Absolutely one of the best tours!
The wedding coordination team at Lake Arrowhead Resrt and Spa is nothing short of amazing! Danielle had no hesitation responding to my inquiry and answering all of my questions. She generated quotes for me almost immediately and made any changes when we requsted it. At our tour, we were greeted by Michelle with a warm welcome and a tour of the venue. She then sat us down, answered more of our questions, and gave us chocolate covered strawberries and champagne! She helped us to visualize our wedding and all of the things we wanted. They did a great job at making us feel special!Lake Arrowhead Resort and Spa's reply:
Kate,
We love hearing back from our Brides!
You are special here at the Lake Arrowhead Resort and Spa.
Happy Wedding Planning,
Michelle Cossio
Sr. Catering Sales Manager
Lake Arrowhead Resort and Spa -
Quality of service
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Ashley Sent on 09/29/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The staff was THE BEST!!!! They really made everything so much better and easier, which made us have a lot more fun!! -
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Sharon Sent on 11/28/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I fell in love with the resort as soon as we walked in. We met with Lisa who gave us a wonderful tour and answered all of our questions. I’m very excited to be getting married, especially in such a beautiful place. -
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Deborah Sent on 07/29/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Our daughter's wedding was pretty near perfect and gorgeous to boot and all because of the resort's staff, venue, food and well...everything else. Marina was our wedding coordinator. She asked questions, listened to the answers and followed through. We had a Welcome Reception the day before for those who wanted to come early and enjoy the resort and a Farewell Breakfast the morning after the wedding to get together one last time. Everything was on time, perfect and all food was delicious. Oh, and some of us had a small S'more's party after the Welcome Reception and it was so much fun. Everything was organized. Even the convoluted hotel stays (some we were paying the entire bill; some we were paying only one night; some added a night last minute) were taken care of perfectly. The cake is included with the price of the reception and Niki did a stunning job. We upgraded the Bride and Groom to the Beachfront Suite and it was wonderful!! Oh, my...every comment I heard (and I heard many) from the 70 guests was over the top positive. It's a beautiful place to get married. -
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Jennifer Sent on 05/09/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I cannot say enough good things about Lake arrowhead resort and spa. Marina the event coordinator made things so easy for us she was absolutely wonderful. Easy to work with very knowledgeable and had a great personality. I would highly recommend this venue for any couple that wants to get married in a beautiful location and be treated with the utmost respect. I even had my hair and make up done at the spa the Pines and Jamie did an absolutely beautiful job and made me feel like a princess. Also Patty who was one of the banquet servers was constantly checking on us all night and make sure we were comfortable. All in all this was One of the most wonderful experiences of my life. Thank you Lake arrowhead resort and spa. -
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Cecilia Sent on 04/26/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We had the best experience at Lake Arrowhead Resort for our wedding.From the first inquiry they were very professional and offered decent pricing. I would highly recommend working with Marina , she was incredible the entire time, especially on the weekend of the wedding she made everything come together and perfect ! All employees treated us and my guests like VIPs . The day of the wedding they had blankets and heaters out for the ceremony, was surprised and again soo happy. Wouldn't have changed a thing.
The resort is beautiful and our suite was great . We searched years for the perfect venue , I couldn't be happier that we chose LAR and were able to work with Marina. -
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Rebecca Sent on 12/19/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Marina was amazing and the whole team was very responsive to our needs. She helped accommodate for the wind by moving our cocktail hour inside and was with us all day ensuring our day was perfect! The venue is georgeous and our guests were all impressed! -
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Maggie Sent on 11/10/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
If you are looking for a destination wedding vibe with an outdoor ceremony and gorgeous view look no further! We got married at the resort Oct 1, 2016 and I could not have picked a better venue. It captured everything we were looking for. Great location, friendly staff, DELICIOUS food and excellent service. When we checked out venue sites we instantly fell in LOVE with the ceremony site overlooking the lake which made picking this venue easy. The resort is gorgeous from the lobby to the bar to the hotel rooms. Many guests said it was the best wedding they have been to. I love that all of the guests can stay at the resort so you don't have to worry about transportation and can keep the party going all night long. There is a lot to do on the mountain to accommodate all types of guests. We had friends go hiking, kayaking, golfing... although many took advantage of Oktoberfest in the village which is walking distance from the hotel. Many of our guests had never been to the mountains and almost all have said they cannot wait to go back and cant believe they had never discovered this California gem before. We were so pleased everyone loved the mountains and the resort as much as we do. Gina Richardson was our day of coordinator and she was amazing to work with. We felt lucky to have Gina planning our wedding. She took care of every little detail and eased my mind completely during the whole process. She really went above and beyond to make sure the big day went off without a hitch. She continuously checked in on me the day of, even bringing me and my Dad champagne before the ceremony to calm our nerves. Gina promptly responded to my MANY MANY emails and questions and was an absolute pleasure to work with I could not have done it without her! Everyone at the resort was extremely accommodating and really what more could you ask for from your wedding venue? I could not recommend this venue more! Check out the resort for yourself and you will fall in love. Happy Planning! -
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Jackie Sent on 07/14/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We LOVED this venue !! All in one location for ceremony , reception, and hotel stay :) !! The view is the best part of it all ! We are an outdoorsy couple and knew the moment we saw the outdoor dock over looking the gorgeous lake for weddings we were SOLD. The food was amazing and came out on time and very tasty .. Aside from all that our coordinator Marina was 100% my favorite person to work with during my whole planning at the Resort :) sweetest most honest kind hearted woman around . I LOVED how during the most stressful part of my life planning the biggest day of our lives she had everything under CONTROL :) !! She and her team at the resort went above and beyond to make it all go smoothly . I HIGHLY recommend it to anyone getting married . Also every single guest and family member RAVED about how amazing the venue looked and how kind all the staff and servers were . Thank you Lake Arrowhead and Spa !! -
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A9E0Cb33De19091A5D3E3937702D60C45Bbff45E Sent on 02/02/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Lake Arrowhead Resort and Spa helped make our wedding day the perfect day! All of the staff members were exceptional and went above and beyond our needs! -
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Steven Sent on 09/15/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful lakeside location with friendly staff, great food and a great atmosphere! When we first inquired at the resort they replied quickly and since that first communication they were always friendly and responsive. Marina Goodwin is the coordinator we worked with and she was very accommodating and organized and seemed genuinely invested in making sure our wedding was exactly how we wanted it. The food at the reception was very good and when we showed up with a group of six (instead of two) to do the food tasting Marina didn't blink an eye. She was also great at helping me throw a surprise brunch for my parents the day before our wedding. Everyone who stayed at the resort has a great time at the pool and the beach. It was the perfect location to get family from all around the country in one place for a few days to celebrate with us. The resort is very kid and dog friendly. There were no hidden costs or surprises. Marina was very careful to go over everything with us beforehand. We also used a photographer (Zook Photography) and DJ (Cliff at Paid to Party) that were recommended by the resort and they were excellent as well. We highly recommend the resort and Marina Goodwin! -
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User2059362 Sent on 02/07/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My husband and I were so pleased with the way our wedding turned out. We had such a great time and much if it had to do with the ease of working with LAR staff and the great venue.
- We chose a date that was under the Winter rates, which was very affordable for us considering what was included in the package. Even though there was a potential for rain/snow, there was always an option to have the ceremony indoors.
- Marina, our LAR coordinator was awesome! She was so personable, calm and accommodating. She made planning a wedding very easy. She was organized, detailed and answered all my questions in a timely manner. On the wedding day, she helped the day go smoothly with all the transitions. She was great!
- Our ceremony was outside on the main deck and it was absolutely beautiful. Though a little chilly outside, LAR provided blankets for guests to bundle up. So nice! The beauty of the trees and backdrop of the lake were priceless.
- We had our "first look" photos taken on the dock and the photos turned out so nice with the lake in the background.
- The hors d'oeuvres were very tasty and people commented on how much they enjoyed them. The options to choose from had unique touches to them, like chicken skewers with a pistachio pesto and green bean tempura with an aoili sauce in a cup.
- The ball room was nice and spacious, fitting all 175 of our guests comfortably. It honestly doesn't need much pomp to make the room look classy since it's already a nice room. Decorating tables with nice floral arrangements does the trick. The chairs you choose can also dress it up. We chose to use the regular chairs from the resort to save money, but, they still looked nice.
- The food was great! So delicious! We received comments from our guests on how good it was. We were so pleased with our cakes made by Nikki's Custom Cakes (LAR vendor) as well. Easy to work with too!
- We loved our time at LAR! If you have guests staying the night too, the rooms are great!
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Megan Sent on 12/13/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Gina at Lake Arrowhead Resort is FANTASTIC! This was the most beautiful venue, and she really worked with us to get us everything we wanted for a price we could afford. Our wedding could not have been more perfect, and everything went off without a hitch! Literally no problems at all, all the resort staff were very helpful and coordinated, and for a bride to not stress about anything is pretty much unheard of! The resort offers pretty much anything you could want for your reception, a whole range of food, elegance, and decor. And discounted rooms at a resort like this for all of our guests was a huge plus as well. I highly recommend Lake Arrowhead Resort to any couple wanting to get married in the mountains! -
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Erica Sent on 12/12/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Lake Arrowhead Resort is the hidden gem of Southern California for weddings!!! Seriously, the value you receive at the Resort is so beyond anywhere else you can find from the beach to the wineries! We were married on the Lawn/Lakeview Deck and our backdrop of our wedding was the gorgeous scenery of the lake. We are born and raised here in the mountains but I can attest The LAR gave us our fairy tale wedding. The planners were great and even in a very rare family emergency that occurred for them they took amazing care of us and it went by without a hitch! Last minute the head chef changed our Halibut meals to Swordfish because it was unacceptable- the Swordfish was delicious to say the least and no one noticed! They apologized and reconciled with us after the fact very quickly and easily. Such an amazing experience, I recommend to everyone! -
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Jeanette Sent on 11/20/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We had an amazing time. Our guest said it was the best wedding they have ever been to. It was beautiful! -
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Kathy Sent on 11/08/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My daughter recently got married here and it was absolutely gorgeous! She wanted an enchanted wedding and we couldn't have asked for more. The resort is beautiful and the staff were so helpful in every aspect of the wedding from the planning to the actual ceremony and reception. The bridal party had their hair and makeup done together at the hotel salon before the ceremony and looked stunning. The ceremony was held on the lawn overlooking the lake which made for gorgeous pictures. The reception was held in the Lakeview Room with a cozy fireplace and beautiful view of the lake. We received many compliments on the delicious dinner which was prepared by the hotel restaurant, Bin 189. We selected our DJ (Paid 2 Party), photographer (Greg Zook), and florist (La Jarden Florals) from a recommended list of venders provided by the resort. We were so pleased with everyone and can't say enough about the quality of their work and the way they all worked together with the resort staff to make it my daughter's dream wedding. Thank you to all of you! I highly recommend Lake Arrowhead Resort to anyone wanting a beautiful and enchanted place to get married :)
P.S. It's also a very nice place to stay for a vacation. The resort is right next to The Village, which is a cute place with shops and restaurants. It was perfect for all of our out of town guests. -
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Karla Sent on 06/13/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We had our wedding at this venue on 04/26/2014. it was everything we wanted and more. All of our guest had a great time at the resort and it's amenities. The food at our reception was delicious and the portions were very generous. It was the perfect venue for the perfect wedding. We couldn't have picked a better place to have our reception. -
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Kyle Sent on 04/27/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
It is so hard to put into words how wonderful and perfect our experience was planning and having our wedding at the Lake Arrowhead Resort and Spa. The moment we met Marina, we felt so happy and excited to share this experience with her. She was so attentive to our needs and made planning the wedding so much fun. The day of the event went perfectly and because of the resort and our other vendors we were truly able to enjoy the day without any stress or worry.
We got the Winter package, which was such a great value and we definitely got more than what we paid for.
The staff was so gracious and attentive, from the front desk to the wait staff to the maid service, everyone had such great customer service.
We highly recommend this venue as a perfect spot to have a wedding. It has everything you could think of, from a rustic mountain wedding, winter wonderland, lakeside beauty, and even a small beach if you want a beach wedding. What we loved was it felt like a destination wedding, without the long travel.
We are already making plans to revisit the resort on our 1st Anniversary.
Thank you Marina and all the staff at Lake Arrowhead Resort and Spa!!!!
Sincerely,
The new Mr. and Mrs. Packett -
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Rachel Sent on 10/30/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The resort and staff helped me pull off a fairy-tale wedding! -
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Natalie Sent on 08/29/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We just had our wedding there and it was ABSOLUTELY PERFECT! Our wedding coordinator was Marina Aguilar and she was responsive, professional, kind, funny, and all-around awesome.
The venue itself is really gorgeous. We got married outside on the dock, then had the cocktail hour at the pool, and the reception inside in one of the ballrooms. Everything went so smoothly -- it was almost surreal. The food was delicous -- we got many comments on how tasty it was. We went with the Sea Bass and the Filet, and people commented on both.
The guests really enjoyed the location. How could you not love being right on the lake, with a nice pool, and beautiful rooms? the bar and restaurant inside the resort are also top-notch. It was like a mini vacation for our guests, with most of them being from LA.
The catering department is very close knit with the vendors they work with as DJs, florists, cake, etc., so that took a lot of the burden off of us. They really take care of all the details, which allowed us to relax and have fun.
We are so so so happy we picked this venue and would highly recommend it. -
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Amber Sent on 05/22/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We couldn't have chosen a better place to have our wedding! Lake Arrowhead Resort was one of the most accommodating resorts I've worked with. Lisa, the on-staff coordinator was beyond helpful and a pleasure to work with. -
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Jana Sent on 01/02/20135 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We had our ceremony overlooking the lake and our reception in the lake view room. It was very beautiful. They catered our reception and the food was great. Lisa was our planer through the resort. She was very helpful, patient and down to earth. A real pleasure to work with. Our wedding went off with out a hitch. We can't think of one thing that went wrong. We got our dream of a beautiful white wedding. Thank you! -
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Deanna Sent on 12/28/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
This place was amazing!!! The view is beautiful the hotel is awesome! And Lisa Fleming the wedding coordinator was their secret weapon she helped my make my dream wedding a reality. She went above and beyond anything I could have asked for. Everyone of my guests complimented my venue. I wouldn't have had my wedding anywhere else. -
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Samantha Sent on 11/13/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Lake Arrowhead has been a special place for my family for as long as I can remember so I was lucky that my husband enjoyed it as much as we do. This made choosing a wedding venue very easy. We’d had a long engagement and kind of just escaped up to Lake Arrowhead one weekend to get away from the hecticness of life. Once up there we met with Lisa from the catering department and she had a consultation with us regarding a potential wedding, walked us around the property, and truly made it seem as simply as 1, 2, 3. Needless to say, we were instantly in love with the grounds and couldn’t imagine any other setting for our wedding. After showing the venue to our families, the decision was unanimous and we booked our date. We booked about 13 months or so prior to the wedding and had such a fun time planning the wedding. Lisa was amazing to work with and was super quick to reply to phone calls or e-mails; she really made this whole experience so seamless. I can’t really say enough how amazing it was to have her throughout this process, she was ALWAYS friendly and helpful, she always seemed to go above and beyond the standard or norm to ensure we were happy and our day was going to plan. The day of our wedding she called my Bridal Suite to make sure we had food and beverages and that everything was going smoothly. When she left for the evening on our wedding night, it didn’t occur to me that we wouldn’t be e-mailing and calling all the time anymore and I have to say I was a little sad!! I highly recommend this venue, you get SO much for your money and having Lisa (or any of her fellow coordinators) made our day a breeze, we had nothing to worry about and our wedding day was BEYOND perfect!!! If I had to do it again, I wouldn’t change a thing!! -
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Lissa Sent on 10/26/20125 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I just have to say that Lake Arrowhead Resort and Spa offers an amazing wedding package for a great deal! I've talked to other brides and they can't believe that we paid so little for SO MUCH! Everyone at Lake Arrowhead Resort was so friendly and helpful in planning our wedding. Our wedding coordinators, Becky and Gina, were wonderful. They would both respond to my emails and phone calls within the same day if not within the hour. They made my planning so easy and carefree I had no doubts that my wedding day would be perfect. We also got an amazing deal on guest accommodations! Our guests were from all over and everyone stayed at the resort. They couldn't believe how nice everything was and how beautiful the views were for the price they were paying to stay there. I stayed in the Eagle suite which had everything and more for a long weekend stay and plenty of space for me and my bridesmaids to get ready. Not only did it have gorgeous views and a balcony overlooking the lake but it also included a separate master bedroom with a fireplace and an on-suite bathroom. The bathroom had double vanity sinks, a separate large shower, deep jacuzzi tub, and separate toilet room. The rest of the suite included a living room with fireplace and plenty of seating, a separate dining room with a huge rustic table for 6, a minibar with sink, fridge, ice machine, and plenty of cupboard space, and there was even a second 1/2 bathroom. The ceremony site and reception room were perfect with beautiful views - our photos were gorgeous! The food was fabulous and cooked to perfection. The chef even accommodated our vegan and vegetarian guests with his own culinary creation at no extra cost. The only regret I have is that we didn't stay longer, I can't wait until we go back for one of our anniversaries. I highly recommend Lake Arrowhead Resort and Spa for anyone looking for a gorgeous venue at a very reasonable price! You won't be disappointed! -
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Samuel Sent on 07/23/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful resort! Lisa was awesome! She made everything seem so easy to decide. She was patient and very accommodating! The catering staff was friendly and very professional! The food was delicious!! The cake was also amazing!! Lisa helped our wedding ceremony and reception go seamlessly. It was the best day ever!!! -
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Melinda Sent on 01/23/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We've made this place our special winter getaway for the last 6 years, so it was only fitting that we chose this place for our wedding. We've always said good things about this place to our friends, and come wedding day, it did not disappoint. We've always complimented on their service, and it sure shined bright on our wedding day! Actually, our wedding weekend for that matter! They took very good care of all of us that weekend, so much so that our guests had glowing reviews and expressed that they'd love to come back again! -
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Janell Sent on 01/20/20105 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Unbelievable location!! The resort was fantastic and absolutely beautiful. Our wedding coordinator provided to us by the resort was Becky, she was amazing. She afforded us the opportunity to visit the resort on several occasions prior to the event and was extremely patient. She worked amazingly well with all of our vendors, was extremely flexible and was always there when you needed her. Our wedding went off without any problems and we couldn't have asked for anything more. Our ceremony was on the outdoor deck and our reception was in the grand ballroom. Th resort itself is beautiful and the employees from the doorman to the wedding coordinator were very professional, polite and always willing to assist you. Excellent choice. -
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Kelly Sent on 06/03/20095 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Lake Arrowhead Resort staff went above and beyond to make my wedding day (actually, my entire engagement experience) something special that represented my husband and myself. Shelly Barry and Beckey McNey, the catering manager and wedding coordinater, were outstanding. There was another coordinator helping plan the event through the beginning of our contract who was not as wonderful to work with but the resort fixed the problem before we felt the need to submit a complaint. Shelly and Beckey responded promptly to all questions asked by me, my fiance and my mother, who were all involved in planning our big day and they were very understanding with our concerns to stay within our budget. We did (a shock, I know)!
The rest of the staff at the resort were equally professional and helpful; the front desk diligently answered our many questions regarding room location, weather, etc. and we continue to hear praise from friends and family about the resort , its staff and the beautiful location.
Thanks to the staff at the Resort, our day was beautiful and everything we hoped it would be.Lake Arrowhead Resort and Spa's reply:
Thank you Kelly and Adam.
Your wedding was beautiful!
We wish you a lifetime of love and happiness.
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User1875065 Sent on 10/20/20144.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4.5 out of 5 rating4.5
This venue was absolutely amazing. One of the wedding coordinators, Sheree was extremely pleasant to work with. She was always available to answer questions and give suggestions based off of her experience of weddings at the resort. They did an abustle fabulous job with setting things up how we wanted them and helping make the day run smoothly. The food was great and the staff was extremely friendly, especially our bartender! You won't be disappointed with this location! -
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Samantha Sent on 11/16/20234.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Perfect Location
Very professional staff and SO easy to work with! They treated us like royalty the second we walked through the door. Very easy to contact with questions or concerns and they always replied quickly ready to assist. Day of the wedding everything went exactly as planned and very smooth. I HIGHLY recommend this location! -
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Brittany Sent on 08/26/20184.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Marina was the glue that held my wedding together day-of. She was calm, cool, and collected and had the solutions for every issue that came up. Our wedding party was chaotic and she was able to keep the entire event flowing smoothly and made our wedding the stuff dreams are made of. My fairytale wedding came true and we couldn't have done it without her and the entire team at Lake Arrowhead Resort and Spa. The only thing that could have been better was the fact that the reception hall was so unbearably hot (even from 8pm on). Even with this issue, the team at Lake Arrowhead did everything they possibly could to accommodate the temperature and make us all more comfortable. We could not be more pleased with our venue choice! -
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Charley Sent on 04/07/20154.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Gorgeous location! Marina was the most amazing coordinator and made the entire process a dream. -
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Rebecca Sent on 12/12/20144.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
I would definitely recommend this location for a
Winter wedding! My husband and I had a great experience. Jill was amazing and helped out a lot. Our guest loved the whole event! -
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Nancy Sent on 09/02/20084.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
The Resort was a beautiful location even though it was pricey for us. The ceremony was outside overlooking the lake w/the clouds in the background & a slight breeze - couldn't have been more perfect. They let you decorate as you wish so always check w/the location first on what they allow. The reception room was set up the day before so that we could decorate everything, although we had to decorate the outside the morning of the wedding. So I recommend that you delegate friends to decorate as you wish. Make lots of lists for everyone helping so they all now exactly what their tasks are. -
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Audrey Sent on 11/30/20074.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Blast to work with, planner was excellent, a beautful location and they made the wedding day worry-free! -
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User2451429 Sent on 12/02/20154.7 out of 5 rating4.7
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
It was absolutely love at first sight! My fiance and I loved every detail about this place and the event coordinator was extremely helpful. She was available by email and phone whenever I needed her! Definitely recommend this place. -
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Lucy Sent on 01/02/20134.7 out of 5 rating4.7
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Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4.5 out of 5 rating4.5
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The food for our son's wedding was truly outstanding. It was gourmet quality. When we had our food tasting, they were very responsive to suggestions and changes. They accommodated our requests. In a way, we were able to customize our menu without added cost. The hors d'oeuvres were so good--we had mini beef Wellingtons and the crust was so light and flaky. The crab cake was very fresh and delicious, the mushroom in a pastry puff was flaky and well flavored, and the seafood was so fresh. The crab legs were sweet, the oysters were very fresh, the shrimp was big and sweet. I could go on and on about the hors d' oeuvres but I better go to the main course. The lobster was fresh and done perfectly, the filet mignon was deliciously flavored and the chicken was also great. The soup and the salad were light but loaded with flavor, and the desserts were outstanding. The guests just loved their gourmet coffee station. The guests all raved about the food. We got so much food for the money. It was really a great value. Since the wedding was on a Monday evening, we got good rates from all the vendors.
The only thing that could make the dinner better is if they had come out with the food quickly. Some tables were already done with their dinner while the other tables were just being served. That was the only flaw. -
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Bobbi Sent on 08/23/20154.6 out of 5 rating4.6
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Quality of service 4.5 out of 5 rating4.5
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Average response time 5 out of 5 rating5.0
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Professionalism 4.5 out of 5 rating4.5
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
My daughter's wedding went beautifully. The wedding deck overlooking the lake is stunning! This venue accomadated up to 250 guests for the rehearsal dinner on the beach, for the ceremony, the reception, and brunch the next day!
More than half the guests stayed at the resort in their gorgeous rooms. Even those without lake views were still thrilled because this mountain location gave them easy access to shopping in the village for groceries or last minute items they needed.
The service we received from from the catering staff was outstanding. They truly cared about our family and guests. The salon provided extra staff to make sure not only the bride, but mothers, grandmother, and bridal party had hair and makeup done in time for pictures. Wow!
It is with pleasure I recommend the Lake Arrowhead Resort & Spa for a wedding. Cheers! -
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User1967553 Sent on 12/13/20144.6 out of 5 rating4.6
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Quality of service 4.5 out of 5 rating4.5
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Average response time 4.5 out of 5 rating4.5
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Professionalism 4.5 out of 5 rating4.5
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Value 5 out of 5 rating5.0
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Flexibility 4.5 out of 5 rating4.5
This wedding venue was spectacular!!! We are so thankful to have had our wedding here, and the special memories that were made. -
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Erika Sent on 02/25/20174.5 out of 5 rating4.5-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 4.5 out of 5 rating4.5
Off season wedding packages are pretty affordable. Make sure to room block well in advance otherwise it becomes a hassle to continue adding rooms. -
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User2009140 Sent on 01/14/20154.5 out of 5 rating4.5
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Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4.5 out of 5 rating4.5
I loved the venue and the beauty of the place but honestly I wasn't that impressed with the wedding coordinator. She was very stale and business-like which some people might like. I would have loved someone more friendly and accommodating. It seemed as though she hurried the rehearsal so that she could leave. I did wonder if she would have treated us differently if our wedding had cost more. All around though we loved being there! The little city in Lake Arrowhead is quaint and perfect! -
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Ashley Sent on 11/12/20134.4 out of 5 rating4.4
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Quality of service 4.5 out of 5 rating4.5
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Average response time 5 out of 5 rating5.0
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Professionalism 2.5 out of 5 rating2.5
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My dream has always been to have my wedding at the Lake Arrowhead Resort. I love the scenery, the feel and having the lake in the background of my pics was an absolute. Growing up in Lake Arrowhead, I wanted all my guests to experience the environment as well.
The staff was amazing and my coordinator Gina was fantastic. She always responded within a hour of my emailing her and always had answers to all my nutty questions. She was very understanding and accepting to all my guests and family.
The day of the wedding Gina and her crew set up my entire reception room and it looked amazing! They did such an amazing job with everything! The only problems we had were with the front desk. Some guests that stayed there said to my husband and I that people at the front desk were rude and not very accommodating. -
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Tanya Sent on 10/11/20114.4 out of 5 rating4.4
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Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Beautiful venue overlooking Lake Arrowhead!! -
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User1649787 Sent on 06/06/20144.1 out of 5 rating4.1
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Quality of service 3.5 out of 5 rating3.5
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Average response time 3 out of 5 rating3.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
The overall experience was wonderful. We would highly recommend staying in the Scenic View Corner Suite. It is well worth it. They were able to accommodate last minute requests. Coordinating the final small details with food was more difficult than expected. The one thing we found disappointing was that the cake was not served on the plate as nicely as it should have. -
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Amarillis Sent on 05/27/20154 out of 5 rating4.0
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Quality of service 4.5 out of 5 rating4.5
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 3.5 out of 5 rating3.5
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Flexibility 4 out of 5 rating4.0
I loved my wedding at lake arrowhead! It was so magical up there I couldn't have asked for a better view or location! The service was great apart from have to choose dinner choices. I wasn't crazy about the selected dinner entrees available, but it seemed like everyone else did! The only thing that really bothered me was that the staff didn't allow any decorations on the ceiling, which I really wanted to do! That was the only thing that really bothered is but overall it was a beautiful wedding and wer so happy we chose lake arrowhead. -
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Stu Sent on 05/20/20124 out of 5 rating4.0
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Quality of service 5 out of 5 rating5.0
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Average response time 2.5 out of 5 rating2.5
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 3.5 out of 5 rating3.5
Overall, Great experience. Everything looked exactly as we had discussed. Sometime they were a little slow at getting back to us. -
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Janet Sent on 07/07/20084 out of 5 rating4.0
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Quality of service 3 out of 5 rating3.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
At the time of my wedding the resort was just being bought and therefore a lot of changes were taking place. At the time, it was not nearly as nice and upscale as it is today. However the event team did their best to satisfy our requests, work with our budget and make up for some of the difficulties with construction/changes. Beautiful setting, winter or summer. -
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Amanda Sent on 04/15/20093.8 out of 5 rating3.8
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Quality of service 5 out of 5 rating5.0
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Average response time 3 out of 5 rating3.0
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Professionalism 5 out of 5 rating5.0
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Value 3.5 out of 5 rating3.5
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Flexibility 2.5 out of 5 rating2.5
I fell in love with this venue, it was just what I dreamed of. It is pricey but totally worth the elegant atmosphere, the only negative would be the individual price for EVERYTHING, would be nice if they could just package together, and the coordinator stinks all the way up to the week of your event, then it is all about you.Not responsive to questions or concerns until they are ready to focus on you.
I would suggest a weeding planner for this venue, to stressful to try to deal with them yourself.
Lake Arrowhead Resort and Spa's reply:
Dear Septbride,
I apologize about you not getting the attention you deserved.
The coordinator that you dealt with is no longer here with us.
We wish you a lifetime of happiness.
Sincerely,
The Lake Arrowhead Resort and Spa -
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User1521251 Sent on 01/28/20143.5 out of 5 rating3.5
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Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 3 out of 5 rating3.0
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Value 3.5 out of 5 rating3.5
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Flexibility 3 out of 5 rating3.0
I was mostly happy with our choice of having our wedding at the Lake Arrowhead Resort. However, some complaints: They had just been purchased by Marriott and a lot of the staff changed, policies changed, and there were issues with communication. Unfortunately our original wedding coordinator left the resort (whom we had done almost all of our planning with and really had a connection with) and just weeks before the wedding we had to meet new people to go over final details. It was fine, but we really wished our original girl was there. The biggest problem was booking rooms for our guests and wedding party. With Marriott taking over, a lot of people were hearing different things about booking their room; that the hotel was already full (months in advance -- very untrue), that they had to book a minimum of 2 nights, but then some had no problem booking a room with the discount from blocking rooms whatsoever. Then to top it off, my MOTHER ended up with the room next to ours -- last thing a newlywed couple wants!! This was after she had to wait 3 hours after check in time for her room at all, and it wasn't the suite she had reserved. They finally made it right and gave her the biggest suite in the resort and that was where all of us girls ended up getting ready.
My groom and I were slightly disappointed when we checked into the hotel. We spent the night before the rehearsal dinner there as well as the following two nights. We had to tell THEM that we were getting married there. We thought at some point they would send us up some champagne or strawberries or at least a note that said "Congratulations" but we never received anything.
We had the rehearsal dinner, wedding ceremony and reception, and many people staying at the resort and you would think we would get a little bit of special treatment!! Not so much.
However, the actual events were lovely. The food was spectacular and the catering/serving department did an awesome job. Overall, pleased. -
Quality of service
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Junel Sent on 09/17/20083 out of 5 rating3.0
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Quality of service 2 out of 5 rating2.0
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Average response time 3 out of 5 rating3.0
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Professionalism 3 out of 5 rating3.0
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Value 4 out of 5 rating4.0
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Flexibility 3 out of 5 rating3.0
I didn't feel like the Wedding Coordinator wasn't very concerned with my wedding details or plans. We didn't really go over things before we needed to make the day go as smoothly as it could. Make sure everything is in writing, down to what is provided to you, projector screens, etc...because you don't want to have any miscommunication the day before the wedding and then scramble to find a vendor.
The location is beautiful. Everyone kept talking about the location. The food was okay as well. Parking is $18 per person, and to have free parking requires a little bit of a walk.
They were flexible and let us use the venue the night before so we can decorate. That was a great blessing. -
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Jessie Sent on 06/01/20082.4 out of 5 rating2.4
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Quality of service 2 out of 5 rating2.0
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Average response time 1.5 out of 5 rating1.5
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Professionalism 3 out of 5 rating3.0
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Value 3.5 out of 5 rating3.5
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Flexibility 2 out of 5 rating2.0
We had our wedding at Lake Arrowhead Resort and it was very beautiful and picturesque. The food both in their restaurant Bin 189 and the catered food at the wedding and rehearsal dinner was first class and delicious. The rooms were large and cushy, with a unique feel and style, clashing rustic with elegance.
However, the service left much to be desired. The wedding planning process was much more complicated than it should have been, with lack of communication between departments, promises or amenities undelivered and service charges often changed or poorly explained.
We had several items from our wedding go missing, including almost all of our centerpieces. Our wedding specialist who helped with the planning process seemed oftentimes disorganized. We had charges to our account that the resort has yet to either explain or remove. They had tried several times throughout the planning process and stay to charge us twice for services rendered.
Overall, despite the beautiful photographs and overall smooth wedding ceremony and reception, our experience left a sour aftertaste, making us reluctant to recommend Lake Arrowhead Resort and Spa. -
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Tiffany Sent on 10/31/20221.4 out of 5 rating1.4-
Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 2 out of 5 rating2.0
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Flexibility 2 out of 5 rating2.0
Great location horrible coordinator/management
Got approval to start setting up at 12pm but they hosted another rehearsal until 130 and people didnt leave till almost 2pm it was ridiculous. The coordinator/management team were never there and they didnt reapond to any calls or messages. It was utterly annoying and disappointing. Because of the lack of communication i ended getting ready late, missing items on my dress, i also didnt have time for my hair to be finished, and the coordinator didnt even let me get dressed alone nor my sisters and we had to finish getting ready infront of her.
My photographers pulled more weight than the staff. Also the management said they'd hold appetizers/ hors d'oeuvres for the bride and groom which they didnt. Not the best experience at all considering what we paid for. -
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Christina Sent on 08/03/20211 out of 5 rating1.0-
Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
Pick a different venue!
AFTER THE WEDDING UPDATE:
We got to the resort and they had a reservation for my kids rooms, my parents room and our guests rooms, but nothing for us. We had to be moved into a third room by the end of the first night because things kept going wrong in the other rooms; the water pressure was making the pipes in the room hum and it was a piercing sound. My kids also had to be moved to different rooms along with us, as they were minors and I needed them close. Fortunately, they did upgrade us at no charge to the Presidential suite, however, that was at midnight. The following day, our wedding day, there was a mix up with the food dishes. The staff serving the food and the gentleman in charge of food was FANTASTIC! The rest of the staff was wonderful and very friendly. Overall, it was a great day. I just wish things hadn't happened the way they did and that everything was a smooth as our wedding day.
Prior to the wedding:
I called the resort today because I haven't heard from anyone in 6 weeks and it's 6 weeks until our wedding. Turns out Danielle no longer works there. Nobody called to inform us. Her email still goes through, her voicemail says it's her. Nobody called to get our 50% deposit for food and beverage. Are we still getting married next month? Before all of this, we weren't even offered options for our reception. I happened to come across wedding photo's on the internet and inquire about things I saw and not until then was I told yes, those chairs are offered, yes those tables are offered, yes we offer heaters for outside events, etc. Considering this is supposed to be the most exciting day for us, I think the way the resort has conducted business has made me cry far too many times. Not to mention, we booked two years ago, September. Maybe we didn't spend enough money with them to be considered important? I'm extremely hurt and now in a panic as the invitations have gone out and I don't know if there is even going to be a wedding.Lake Arrowhead Resort and Spa's reply:
Christina,
Thank you so much for providing this feedback. We strive to ensure every wedding at Lake Arrowhead Resort is nothing short of amazing.
I am so sorry to hear this. Please provide me with your best contact information and I will call you immediately. If you prefer to email me directly, I can be reached at acrawford@benchmarkglobal.com.
Thank you! -
Quality of service
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