Holiday Inn Harrisburg Hershey Reviews

Holiday Inn Harrisburg Hershey

Grantville, PA

4.7 out of 5 rating, 47 reviews

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4.7 out of 5 rating

4.7

Very good

47 reviews

Recommended by 93% of couples

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Quality of service
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Average response time
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Bradley Sent on 12/17/2019

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Excellent helpful

They are very helpful in every way
Breanna Sent on 07/23/2019

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Highly recommend!!

My husband and I got married July 20, 2019. Everything about the process with the wedding coordinator, Brittany Hoke was so smooth! She listened to everything that we wanted for our wedding day as it was not a typical wedding and made our day one that we will remember forever!! She made sure we were taken care of during the ceremony and reception and made sure the guests were happy also. I’m so happy we chose this venue for our special day!!
Bridget Sent on 07/02/2018

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My husband and I had our wedding and reception here. Brittany was amazing from the time we signed the contract until end of our reception. She answered all our questions and provided wonderful service. The food and staff were great. I would definitely recommend them to anyone wanting a nice venue within your price range.

Megan Sent on 12/17/2017

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My husband and I had our wedding reception here on March 11th, 2017, and I am happy to say that can put your full confidence in the wedding staff at this establishment.

Brittany Hoke was an accommodating, understanding, patient, and professional wedding sales manager, and she set up our reception room beautifully--it was exactly as we had envisioned, and then some. Cindy, the banquet manager, has years of experience, and it showed in the seamless flow of the evening.

The highlight of the evening, however, was the food. A countless number of our guests commented on how excellent the hors d'oeuvres and their meals were (and we would agree!). Chef Dan went above and beyond not only in the quality and taste of the food, but he consulted with us, was flexible, and was top notch in his customer service. He really went out of his way throughout the entire planning process--and the day-of and days after--to ensure we were happy, taken care of, and worry-free. As long as Chef Dan is in charge of the food and meal experience here, you are in excellent hands.

Brittany, Cindy, and Chef Dan were all easy to reach, friendly, and transparent, and it was clear that they work together closely to deliver a great experience. I am more than satisfied with the care and service we received from them, and I would highly recommend holding your wedding reception here.
Makara Sent on 12/11/2017

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My wife and I had a amazing & beautiful wedding reception at this Holiday Inn! Brittany, our wedding event planner was well organized with the planning, listened & meet all our expectations... plus more! Honestly, we we’re a little worried going into the reception.... but once we walked into the ballroom and saw the decorations and all the small details that were made we were truly floored! Everything was beautiful... plus we had a blast! Thanks again Brittany & Holiday Inn for making our special day that much more special! Highly recommend!
Kara Sent on 08/15/2017

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I recently just had my reception at the holiday inn. While still being in college,and finishing nursing school, Brittany was so incredible! She was so helpful in the whole process. She made sure to communicate everything that needed to be done in plenty of time. She made our day run perfectly. I wouldn't have changed anything about our reception! :) Highly, highly recommend. Brittany and her team will make all of your dreams come true!
Jackie/Vincent Sent on 06/03/2016

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My daughter and now son-in-law had their wedding and reception in the large ballroom, as a wedding coordinator I was able to design and coordinate her event with such easy! From the Chief, Service Manager, Banquet Manager and especially the available the Set-up Coordinator Matt gave to our son who set up the video/audio. Yes, it was a mass production. The Hotel staff was very professional. Yes their were things that happen, but they were corrected immediately! I highly recommend you host your event and make it the way you want it, because they will allow you to do such that. Most hotels won't! Also I felt the costs were reasonable and they will work with your budget!
Amy Sent on 05/24/2016

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We recently held a HS sports banquet at the Holiday Inn Harrisburg/Hershey. Planning was a breeze with Deanna, and the service and venue the day of the event was fantastic. Most importantly, the food was delicious! I would definitely recommend this venue for anyone planning an event.
Patti Sent on 05/23/2016

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Deanna was great to work with. And the crew that set up was awesome!
Joyce Sent on 06/30/2014

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The hotel was so helpful on making everything so special and Mellisa Flood was the best. On day event Cindy helped make everything run as planned and everyone of the staff that day was so helpful and kind. Thank you all so much.
User1670606 Sent on 06/20/2014

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It truly was a pleasure working with the entire Holiday Inn Harrisburg-Hershey (Grantville) staff, especially Melissa Flood! They went above and beyond to make sure our wedding (also had ceremony at hotel) and reception went as planned. You can not beat the value either!
Melissa Sent on 04/23/2014

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Words can not describe how amazing the staff is here at the hotel. Every single one of them made our wedding day successful, perfect & more than we could have ever imagined. Melissa Flood, the wedding consultant/sales manager (& I know her personally!) went over & beyond her duties for us. She answered all 300 million questions of mine, was very prompt returning e-mails plus she threw in extras of her own. She can customize a menu for you to fit your budget. We would have never thought we would have been able to afford such a beautiful reception if it wasn't for speaking with her. We also had our ceremony in a separate ballroom & it was set up so beautifully. Cindy, the Banquet Manager & her staff were very attentive and extremely helpful our entire day. Everyone was very accomodating, not just to us but to all the guests and our families. My flower girl (& daughter) had a melt down over what shoes she wanted to wear walking down the aisle, Melissa carried around both pairs of shoes for her just in case she changed her mind last minute LOL. The staff took a lot of stress off of me by setting up the room, they placed out all my centerpieces & decorations and also helped me gather up everything at the end of the night. We both truly felt like VIP's the whole entire weekend. We stayed in their beautiful 2 story loft bridal suite. Even the next day after the event was over, we weren't forgotten about. Staff made us reservations for brunch the next day and our servers were congratulating us. If I could do it all over again, I wouldn't change a thing. I highly recommend anyone getting married to choose this venue either for your reception or even have both the ceremony & reception. My guests loved the fact everything was held in one location (separate ballrooms) & they also raved about how delicious the food was. You truly can not go wrong with this all inclusive venue. Call Melissa Flood today...you won't regret it, I can promise you that!
Jimetta Sent on 02/18/2014

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It was truly a pleasure working with this hotel for our wedding reception! The staff were very nice and helpful. The Majestic Ballroom was gorgeous and just perfect for our Special Day. Melissa Flood was very easy to work with and always timely in responding to any questions or requested changes. The Banquet Manager and staff were simply outstanding. I couldn't have chosen a better Weddint Reception venue. Thank you...
Laurie Sent on 12/22/2013

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We had a wonderful wedding reception at the Holiday Inn, Grantville!! Everything was fabulous- the ballroom (in Grande ballroom), food, service, and staff! Melissa, the coordinator, was a pleasure to work with! She was very helpful! Very happy and pleased that we chose the Holiday Inn for our reception!
User1433288 Sent on 11/12/2013

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We used Holiday Inn for our reception. It was beautiful. The team of people were exceptional.. A few minor hiccups but they were right on top of it ensuring my day was a 15 out of 10. Thank you to the Staff and special thanks to the sales office M.F. You rock lady! You want a beautiful reception? Use Holiday Inn Grantville, Pa.
Ann M. Sent on 10/29/2013

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We used the Holiday Inn Harrisburg/Hershey for many events for our wedding. We had our rehearsal dinner and farewell breakfast in the ballrooms, and all of our out-of-town guests stayed at this hotel. I give the Holiday Inn Harrisburg/Hershey the highest rating possible for all they did for us. I truly cannot say enough positive things about Melissa Flood, the events coordinator. It was awesome to work with her. She is so organized and calm. I emailed her and called her at least 20 times a day toward the end, and she always got back to me immediately! She is outstanding at her job. Actually, the entire staff was phenomenal. Cindy, the banquet coordinator, made sure everything was perfect for both the dinner and the breakfast. The food was delicious, and they were so attentive and gave us anything that we needed. For example, we had a lot of cake left over from our wedding. We brought the leftovers to the breakfast in the morning. Not only did they clear a place for the cake, but also did they bring out small containers for people to take cake home with them! The servers were so kind to my little niece and nephew and to all our guests. The banquet rooms looked awesome and everyone loved the meals. The hotel itself also looks great. They just redid the interior, so the lobby looks new and modern, and the rooms are nice. We had many out-of-town guests, and they spent time in the lobby. Many of our guests also visited the bar. The Holiday Inn staff made our guests feel welcome, and they were able to relax and converse with each other without worrying about finding someone’s room to hang out in. We had a perfect wedding, and Melissa and the staff at the Holiday Inn were a HUGE part of that! Thank you!!!
Ashley Sent on 10/22/2013

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Melissa Flood was fantastic!! It was a pleasure to work with her, she kept my wife and I calm from beginning to end. It was a wonderful experience. I highly recommend her.
My only negative experience would be the Chicken Marsala was not up to our expectations. However that aside the evening was beautiful.
Andrijana Sent on 09/23/2013

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Amazing staff, very professional and flexible. They guided us throught the whole process and made sure that we had everything we wished for. We would highly recommend Holiday Inn in Grantville to anyone for any type of celebration.
Tiffany Sent on 09/04/2013

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I had Melissa Flood to help me with all of my wedding plans and she did an amazing job! She helped me upgrade my room and whenever I had any questions at any time she was always available to help answer them! She gave me a lot of suggestions for how to set up the room but also have me the reigns for when I had an idea! I absolutely recommend this venue and Melissa to help you on your big day. I wouldn't change anything!
Amanda Sent on 06/19/2012

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The food was amazing! And the staff was really professional, the server that was taking care of us (the bride and groom) were very attentive. They weren't pushy about getting to the next course and went at our pace. I loved the room that we got complimentary for our reception night and the fact that they gave us sparkling cidar (we don't drink), so they were very accommodating.
Bonnie Sent on 03/25/2012

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We had excellent service with no complaints. We worked with Amanda and she was great at being on the same page with us and knowing exactly what we wanted. The reception went flawlessly! We had no problems!! The people at the hotel were so accomodating and able to help us with anything that we needed. We, the bride and groom, were catered to and made sure that we were taken care of. We only had one negative and that was the fact that the open bar ran out of alcohol... but hey.. we take that as a good thing!! Means everyone had a great time!! We have had nothing but great feedback about the hotel and how beautiful it was and how great our venue looked!! They also said the food was great!! All and all... it was a wedding to remember!! IT was everything that we dreamt it would be!! THANK YOU SO MUCH HOLIDAY INN and AMANDA AND BEV!!!
Laura Sent on 12/06/2011

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The staff is wonderful. The wedding coordinator works with you to find the right package for you. Everything went smoothly and no problems. I HIGHLY recommend using them as your reception venue!
Samantha Sent on 10/07/2011

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We looked at a dozen places for our ceremony reception. We went to meet with Amanda in Grantville and it was the perfect fit. She was with us every step of the way. She even reminded us of other things we might need for the wedding so we would be prepared. The Ballroom was amazing the day of and the perfect size for our group. We were even able to extend the bar to a cash bar because our guests were not ready for the party to end. They took care of everything and if anything did go wrong I didn’t hear about it.they put our our place cards and set up the deco we brought in. They even packed up our gifts and everything we had to return to vendors so we could just take it to our room. The Suite was amazing as well I wish we could have stayed longer!!!
Lindsay Sent on 08/11/2011

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I loved everything that Holiday Inn Grantville had to offer. The wedding coordinator was fabulous and for the amount/variety of food options the rates were fantastic. All of our guests loved the atmosphere and I loved the fact that they did all of the decorating for us! We dropped off our decorations with a list of decorations how we wanted each table to be set up and when we arrived everything was perfect!!
Ryan Sent on 07/27/2011

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We used the Holiday Inn for every aspect of our wedding: rehearsal dinner, ceremony, cocktail hour, and reception. Amanda worked with us for over a year in preparation for our big day.

Quality of Service: Amanda worked with us from day one and paid attention to every minute detail that we envisioned for our wedding. In the end, she produced for us a multiple page itinerary that made note of everything that we planned for the weekend. Because of her attention to detail, everything we envisioned and planned from the start was there!

Responsiveness: Since the majority of our wedding day involved the Holiday Inn, we were in touch with Amanda much more than any of our other vendors. Whenever we changed our minds (which was quite frequently), we emailed her. She was always in touch with us within a day, which made the entire process much less stressful. Whenever we felt that we needed a face-to-face meeting, she made accommodations to do so within a week of our request.

Professionalism: Amanda was very professional from the beginning. As mentioned above, her attention to detail made us feel very comfortable. She acted more like a personal wedding planner to us than anything else. She made us feel as though we were of the utmost importance to her.

Value: As I mentioned above, Amanda acted almost like a personal wedding planner for the entire year before our wedding, up to and including our wedding day. She was there every step of the way, exceeding her duties as an employee of the Holiday Inn. Her involvement in our planning process was absolutely priceless.

Flexibility: We changed our mind regarding every aspect of our wedding many, many times. Amanda never seemed to mind the changes, even during the week before the wedding! She personalized selections for the meals to fit our needs. She worked with us the entire way, and never once did she say that she could not accommodate our requests.

Thanks Holiday Inn, and specifically, thanks Amanda for making our day what it was! We would request working with Amanda to ALL couples!
Jessica Sent on 10/22/2010

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The staff set up everything, including placecards and favors. They organized the delivery of our cake and contacted our DJ to make him aware of times for setup.
Jessica Sent on 01/15/2009

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It was a wonderful place for our special day. The staff were amazing!
User1317658 Sent on 08/13/2013

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The staff at the holiday inn Grantville was extremely accommodating and helpful! Despite the on-going construction at the time, the hotel looked fabulous and the rooms were clean and updated! The food at the wedding was great! We had a very good experience here and appreciate all they did for us!
Emily Sent on 02/06/2010

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Everything went really smoothly.
Mallory Sent on 12/04/2017

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Holiday Inn was a perfect venue for a wedding, especially with out of towners being the majority of guests. Everything is literally all right there! The staff is amazingly awesome there from the wedding coordinator and front desk receptionists to the wait staff and bartenders. You truly are in great hands if you decide to have your wedding there! I had no hiccups and knew I could always get a quick response when I had any questions. Brittany is the wedding coordinator and you truly will feel relief during the planning process knowing she is in your corner!! Highly recommend this spot!
Joanna Sent on 07/24/2013

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Melissa, I'm emailing my feedback to you because it will only let me write up to 2000 characters.
Sara Sent on 02/11/2013

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All can I say about Jill and the Holiday Inn staff is AMAZING!!! Halfway through my wedding planning, Amanda left and Jill stepped in. It was seamless and she picked up right where Amanda left off. She was always easy to get in touch with and went out of her way to make sure things were perfect for our wedding. The banquet staff is by far the best I’ve ever encountered. All of my guests loved their servers and said how nice and courteous they were and went out of their way to make things right if they were not.

Our guests loved the food and enjoyed our brunch the next morning. Our bridal suite was amazing and everyone was jealous of the gorgeous room we got to stay and get ready in. There was even a complimentary bottle of champagne from Jill!

From housekeeping, to maintenance, banquet staff to Jill, our event planner, everyone went out of their way to make our wedding great and we will never forget how nice and stress free our event was. We received many compliments on our how great our wedding reception was and we couldn’t have done it without the staff of the Holiday Inn Grantville.
Letitia Sent on 02/04/2013

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The ladies aT The Holiday Inn did a wonderful job wiTh my wedding. They did everyThing, all I needed To do was bring myself and my decor. They seT everyThing up beauTifully just like I asked. They did a greaT job and I would recommend Them.
User1545970 Sent on 01/29/2014

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This place was great! Worked well with what we wanted and great communication between us and the event coordinator!
Michelle Sent on 10/11/2011

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Amanda was wonderful in allowing us to have our dream wedding with our vendors outside of the holiday inn. She and her staff were wonderful and extremely accomadating. Our wedding guests were thrilled with the food and service that was provided.
Christie Sent on 03/30/2010

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Amanda was great to work with she was very helpful and answered all my questions. She is awesome to work with and if I had to do it all over again I would still go there and have my reception there because everything turned out great!
Kristin Sent on 09/04/2009

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The ballroom was great for a reception and the food was great.
Shannon Sent on 01/15/2009

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Our reception at the Holiday Inn was 100% stress free! The staff did a wonderful job bringing all of our decorations to life which made the room warm and inviting. We were very pleased with how all of the elements came together. We received many comments from our guests about how much they enjoyed the food. We also decided NOT to have a wedding cake. Instead we had a dessert table with a wonderful selection of desserts, which was also a big hit! The staff was also very helpful with a few little requests that came up during the reception. It was important for my husband and I to enjoy ourselves after all of the planning was over. We didn't need to worry about a thing and truly had a great time at our reception!
User2626485 Sent on 05/30/2016

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The Holiday Inn Harrisburg/Hershey has a very friendly staff who are willing to work with you and give you what you want! I had no idea what to expect when I gave them all my supplies, hoping they would place things the way I requested, and they did everything perfectly! I was (and am) so pleased with how everything went.
Sarah Sent on 11/15/2009

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overall wonderful, beautiful chandeliers and they set all our stuff up no questions asked, also helped clean up.
Colleen Sent on 10/05/2008

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Overall, I loved having my reception at the Holiday Inn, and the staff worked to make my wedding perfect. I do have to say that the servers were hard to find when I wanted a piece of my cake after the dessert had been cleared, but other than that, the service was great. They didn't have many choices for table settings and decor customization, but when I wanted another napkin color, they went out of their way to get it for me. The food was surprisingly elegant and delicious. When I asked if my husband and I could have the free wedding night stay even though we weren't having our ceremony at the hotel, they gave it to me, with a wedding night fresh fruit platter and complementary breakfast for the next day, to boot! Great venue.
Danica Sent on 06/24/2010

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- Flexibility
  4 out of 5 rating
We had a really good time at our reception and the staff was very accommodating and flexible for the most part. The food was very good everyone enjoyed their appetizers and meals. It was difficult to get a definite answer on some things or to finalize certain details during the planning process as we would have liked to do, but the wedding planner was always very friendly and willing to assist us once we got in touch with her.
Jami Sent on 09/06/2008

3.9 out of 5 rating
- Quality of service
  3.5 out of 5 rating
- Average response time
  3.5 out of 5 rating
- Professionalism
  4.5 out of 5 rating
- Value
  3.5 out of 5 rating
- Flexibility
  4.5 out of 5 rating
Food service during reception was slow, but food was very good. Room was beautiful. They did everything that we asked for.
Melody Sent on 08/27/2007

3.4 out of 5 rating
- Quality of service
  4 out of 5 rating
- Average response time
  4 out of 5 rating
- Professionalism
  4 out of 5 rating
- Value
  2 out of 5 rating
- Flexibility
  3 out of 5 rating
This place is beautiful!! I was changed my venue at the last minute and they were able to help me. Because they had a wedding earlier in the day it made things a bit tight. But it is a very nice place to have your reception!!
Teresa Sent on 03/23/2020

2.8 out of 5 rating
- Quality of service
  3 out of 5 rating
- Average response time
  3 out of 5 rating
- Professionalism
  4 out of 5 rating
- Value
  3 out of 5 rating
- Flexibility
  1 out of 5 rating
Wedding June 18 2017

Read read read your contract. So our wedding ceremony was incorrectly scheduled for an hour and a half. Unfortunately the time couldn't be adjusted but luckily they have a resturant attached. Our guests had to wait there until the official reception hour kicked off. It was embarrassing but again make sure you read all the fine print. I attached photos of the contract vs the email sent. The person helping us couldnt change the times.There was an issue when we asked for the key to the honeymoon suite. They didnt know what we were talking about. But overall our guests had fun and we are coming up on 3 years.
Sara Sent on 10/25/2010

2.3 out of 5 rating
- Quality of service
  2 out of 5 rating
- Average response time
  2 out of 5 rating
- Professionalism
  2 out of 5 rating
- Value
  2.5 out of 5 rating
- Flexibility
  3 out of 5 rating
Our wedding coordinator was amazing and the planning process went very well (13 months). The day of the wedding our wedding coordinator was unable to be present and everything went downhill. When my husband and I arrived no one knew what to do with us and we waited for 35 minutes for them to give us a room (because of this I had to be ready and in my dress in less than 2 hours), which wasn't even our promised room. While getting my hair and make-up done we had to switch to our actual room...and it was an inconvenience. Many other small things went wrong as well. However, the food was good and after we worked through the bumps in the beginning everything else went okay, but just okay. I would not recommend this venue to anyone, especially for a wedding.
Michele Sent on 11/28/2013

2.1 out of 5 rating
- Quality of service
  2.5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  2 out of 5 rating
- Value
  1 out of 5 rating
- Flexibility
  0 out of 5 rating
We got married and had our reception at holiday inn Granville on new years eve 2012. Our cocktail hour was in the foyer of the majestic ballroom, the problem was the main restrooms were out of order and the hotel were directing people who weren't guests of our wedding to use our restrooms. Complete strangers were crashing our cocktail hour, eating our food, drinking our drinks. Another problem was we paid for an open bar. The bartender Dottie, was rude and disrespectful to my guests. She opened the bar late and closed it early. She refused to serve some of the liquor on the bar. The managers did refund some of my money after I complained. It's a shame, a year after my wedding and I still think of CRAZY Dottie when I think of my reception. Those were just 2 of my long list of issues I had on my wedding day with this place.

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