61 Reviews for ForeverWed Supply Co.
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I reviewed most of the comments for this website and thoroughly enjoyed the customer feedback. There was a couple of bad reviews, however, the good reviews were in the majority. I have been attempting to contact customer service and is unable to get a reply via email or anyone to answer the phone. I placed an order on the 23rd of July. After speaking to Desiree, she was to send to production on the 24th of July. From the information provided on the website, the turnaround time is 3-5 days. However, my comments that I listed with the order requested the item by September 1st. Yes, the date is not here yet, but customer service is the utmost importance and that is failing terribly. There is a 2-hour difference in time zone and have kept that in consideration to ensure someone is in the office. A courtesy response should have been provided and no one is doing that. I sent feedback twice, and at the end of submitting, it states thank you and will send a catalog shortly. Since I cannot cancel the order by phone, hope this will be taken into consideration to cancel the order. I will back that up with another email and have also requested the cancellation in feedback. I only wanted to check on the status of the item ordered, was not planning on canceling the order. The cancellation request was due to frustration not being able to receive follow-up services with the vendor (ForeverWed). To no avail has anyone responded. Normally, when I have something negative, I contact the vendor directly to ensure it can be address and taken care of. I AM NOT GETTING ANY FOLLOWUP RESPONSE!!!!!!!!!!!!!!!!!!!!!!!!!! Not a Happy Texan
I personally had a great experience with Desiree whom was extremely helpful & accommodating. Nice selections to choose from as well. Overall highly recommended A+ Keep up the fine work.
~Corey & Margaret Jones
We ordered our wedding favors from ForeverWed and were very pleased with the entire process. I emailed them first with some questions, and received a helpful and friendly response within an hour—and they even informed me of a coupon they were offering at the time! Truly top-notch customer service. The prices were reasonable, the items arrived in perfect condition and well within the stated time frame (they also provided tracking information), and we LOVED the favors. They were exactly what we were looking for—mint tins with doves on them. There's no required minimum for orders, either, which was nice since we only needed 25 for our small wedding reception. The whole process went very smoothly. Highly recommended!
We ordered the sand ceremony picture frame and it is absolutely beautiful the pictures do not do it justice and the customer service was top rate I cannot believe how fast we received our item thank you very much
I really appreciate the patience and assistance given when I call and did have proper information when requesting a particular product.
Excellent vendor...rest assured you have selected a professional!
Very professional and it is a pleasure to work with a company who is respectful to their clients and informative. Love their products and would definitely use them again. They helped to make my son's wedding day a very special one! :-)
I had very specific questions regarding ability to order extra small vases for the sand ceremony at our wedding. We wanted to include our children in the ceremony which required 3 additional small vases with the first initial of their name etched in the glass. My email was answered by 'Desiree'. She was very helpful in making sure the order was correct and shipped out promptly. I also ordered 2 Memorial candles and a decorative box for the wedding gift/cards. I thought they were quite expensive....but there are times when peace of mind is priceless. :-)
Great products & quick turn-around from online order to our doorstep. Thank you for the great customer experience!
I ordered mini personalized chocolate bars for my wedding and I could not be happier that I chose to order from foreverwed! A lot of places sell what I was looking for but the variety of designs and price at foreverwed had me sold. I ordered two color wrappers lavender and plum and a member of the staff contacted me the next day making sure they understood my order correctly and even provided me with a proof to approve of before they went into production. The wrappers were more beautiful in person than I could have ever imagined and the colors were exactly as pictured if not better. these turned out to be one of my favorite little touches and I cannot wait to give them out at my wedding! They took about a week to get to me after they shipped and none were melted.
Excellent, fast, friendly, high quality, responsive, and reasonably price.
Delighted with our mint tins. We had them fill the tins, place the stickers and seal the tins. The quality of the stickers, print and workmanship are outstanding. We also ordered an engraved cake cutting set which looks exactly as pictured. Pricing was very fair and delivery was prompt. We are thrilled we chose to work with this vendor on such an important event.
ForeverWed has very reasonable pricing and always has great deals and sales going on. We were looking for something very unique for our wedding and found the perfect items at this company. We're thrilled since for sure it's something we haven't seen before at any other wedding. Shipping was on time and in good shape. We'd definitely order from them again!
What great service! Light speed responsiveness and extremely helpful in working out my order issue. (My fault not theirs) Made changes and finished my order in minutes. Katie in customer service is a rock star! Thank you for making it a worry free experience!
Words can not explain the wonderful customer service I received from this company.
I am a wedding planner and had a wedding date moved up due to deployment of the groom. The staff at this company went above and beyond to get me the engraved product in a few days. I had tried many companies who stuck with their 5 day turnaround policy before getting reaching them. The professionalism and willingness to help was a awesome experience. Can't thank them enough
Please don't hesitate to order from Forever Wed. They are an excellent company to order from along with their warm personalized customer service department you will be extremely happy and satisfied with your order. They go above and beyond any expectations and know your order and event will be PERFECT thanks to them. Vicki
We found and ordered a beautiful shadow box for our unity sand ceremony. We were extremely disappointed when we received it as we immediately noticed a scratch on one side, a flaw in the paint on another, the personalized engraving of our names & the wedding date appeared dirty, and most importantly....the glass on the front of the frame had snowflakes on it! Our wedding is in April, on the beach.... The glass we ordered was plain, although they claim that I ordered the snowflakes.
After calling and emailing customer service, and attaching pictures of the damage, we had to pay $18 to mail the frame back. 3 weeks later, we received the same frame back with new glass, slightly cleaned up engraving, and an even bigger scratch on the frame than what was there the first time. I don't see the point in contacting them and paying another $18 to ship the frame back, because this company apparently is not capable of producing a quality product.
Foreverwed is very sad to see this negative review. Although the customer did accidentally order an item that she didn't intend to order, it is true that there was poor finish work on our part that went unnoticed prior to shipping the product to her. Recognizing that the customer was rightfully unhappy, we simply asked that she return the product to us for review. She had indeed incorrectly ordered the snowflake design and we gladly replaced the entire product and re-shipped at no additional charge. It is sad that she felt the need to leave a negative review rather than discuss the issue with us directly. Foreverwed is all about making sure the customer is happy with a product that they will treasure for years to come. We are people pleasures here are care very much about the happiness of our customers.
Very unique wedding supplies and gifts here!! The processing is very quick and simple. Great prices for their beautiful pieces. Highly recommend their service.
Received favors from here in great condition and boxed very well.
Purchased gifts from ForeverWed and they are just magnificent. This place has beautiful gifts and favors to choose from. I'm glad I found ForeverWed!
The ordering process was very simple. The order was processed quickly and even contained a few extra wrappers (I got beautiful peacock tins to go with my theme) I just bought a bag of candy at the store for filling which worked out well. Everyone at the wedding loved them. I would definitely order again if the need arises.
Great vendor. Great customer service. And fast shipping
Beautiful gifts and favors can be purchased here. I love ForeverWed! I bought amazing favors here. Highly recommend everyone to come here!
Got our personalized mint tins they looked awesome everyone enjoyed them. They looked great!
High quality unique wedding favors and supplies. I ordered my favors and bridal party gifts from them. Both were received in a timely manner and were packaged very securely and were all received undamaged. I may order some favor tags/ribbon from them as well. Items are decently priced and they have frequent sales/coupon codes.