EPIC Hotel Miami Reviews

PERFECT: having all the required or desirable elements, qualities, or characteristics; as good as it is possible to be.

This is what a wedding at the Epic is.

There are no words to describe the magical and EPIC wedding we had this past October at the Kimpton Epic Hotel in downtown Miami. Everything at this venue is flawless, from the food to the views to the Director of Catering, Holly.

Planning a wedding requires a lot of time, energy, and sleepless nights at times. However, I can say that as soon as I selected this venue, a weight was lifted off my shoulders.

This hotel is incredibly hospitable, everything is so chic and elegant, the guests were wowed from the moment they entered the building to the moment the party finished. I have a friend who had been to three weddings this year and she said this one was the wedding of the year.

This was truly the best wedding turn out I could ever ask for. Communication was prompt every single time and they do an amazing job at making you feel as if you are the only couple getting married that year. We had such a perfect personalized customer experience.

Also, if the budget is an important factor for you big day, you can relax. Prices and packages are reasonable and affordable, and worth every single penny.

Thank you for making our special day such a memorable one

Love,
Stef and Dan

The Epic Hotel is the best hotel in Miami that houses every single need you may possibly need. My husband and I hosted a 200 hundred person wedding and the hotel was able to accommodate everyone with a great room block and beautiful reception space and wrap around balcony. The suites were absolutely gorgeous and we have the most beautiful portraits with the best view of the city. The wedding reception flowed smoothly and Tricia really knew how to stay on the timeline and keep everything and every vendor organized. The food was superb and the beverage package was fantastic. The epic really knew how to house an EPIC wedding. The Hotel was able to host our rehearsal dinner/ party as well in their beautiful sky lounge and people are still talking about the views. I highly recommend the hotel for all your event needs. The Epic catering team and hotel staff is professional, knows how to work together, and excellent at what they do. I would say to run, don't walk to book The Epic Hotel.

I planned my dream wedding at the Epic Hotel for May 2, 2020. Unfortunately, due to Covid19 we had to cancel and I was devastated and we were unable to reschedule due to availability. Patricia, our main point of contact was beyond AMAZING and helpful. She made the whole planning experience so enjoyable - she was beyond responsive and professional. She did multiple tours for me and my family, always answered immediately and sent very detailed recap notes after every meeting. When we had to make the hard choice to cancel, she made everything so easy and was beyond supportive. I couldn't recommend this venue more and I'm beyond sad we won't be able to see our dream wedding all the way through.

There is not enough words in the world to express the gratitude I have for Patricia and the entire Epic team! Our wedding was in 10/27/2018 and it was a true dream come true and out of a fairytale! Every question, every detail was handled with such love and care, that trusting them with our vision was easy! Patricia is an angel on earth! She is so professional and a friend at the same time! Through my million questions and concerns, she was always there to assure me that everything would turn out perfect and she wasn’t kidding! We even had a situation in which we had to change things around 3 weeks before the wedding and Patricia guided me in the right direction, calmed all my nerves and took charge! My wedding was perfect and it’s all thanks to them! The food, the accommodations (Guillermo from the room coordination is amazing!) and the communication was top notch! I wish I could re-do my wedding again and again exactly the same way! Thank you Patricia and the Epic team for making my dreams come true!

The EPIC hotel exceeded all of our expectations. Patricia was wonderful for the planning process and always answered all of our questions. The venue itself was beautiful with an organized staff. Their catering was incredible as many guests told us it was the BEST wedding food they have ever had.

The team at the Epic was superb and helped to make our wedding absolutely PERFECT! Lissette and Chanel helped with accommodating my guests with their rooms before the big day. Patricia came on board once we had already booked with the Epic and she didn't miss a beat. She made me feel comfortable and her communication and professionalism were above par. Michael also helped to make our day run smooth and without any hiccups. Nelson was the man of the night! Everyone was talking about Nelson and how attentive he was to my husband and me, as well as my family. His customer service was impeccable! All in all, I am elated that we chose the Epic to host our wedding as it was our BEST DAY EVER!!

Best day ever! Everything from the food to the events team attentions was on point! Nelson was my personal butler for the day and my husband and I couldn't have asked for anybody better.

This is one of the best reception venues in South Florida! I married my husband in November 2016 and I am so happy that I choose this reception venue. From the beginning working with Lourdes R. was a pleasure. She was helpful, professional and hands on. She was there from the start of the reception to the end. I could not ask for a better banquet manager.

EPIC hotel was the best decision I could have ever made for my venue. It was everything I was looking for: sleek chic sophisticated modern elegance in the heart of the city. Beautiful ceremony/reception room, the best food options & package. Now that my wedding has passed I found even more reasons why EPIC was meant to be. First & foremost, the staff were incredible. I could not have asked for anyone better to work with than Stacy Rosario. She was professional, always got back to me/my mother promptly, was very organized, detail oriented and not to mention the biggest sweetheart. I am an out of town bride and was nervous about things but Stacy was there with a good attitude & a smile & got things done! I was so appreciative of her help I almost cried seeing her on my wedding night. She even apparently found out where I was going for my honeymoon & surprised me & the groom with a plate full of our favorite in our honeymoon suite: chocolate covered strawberries! But they weren't just any chocolate covered strawberries - they had chocolate Mickie Mouses on top (we went to Disney for our honeymoon!). We also had an ice bucket full of our favorite beverages after our wedding which was so thoughtful! Ah and Chris - he was also so very helpful answering all my questions - such a pro and on top of things! Even helped us when he didn't have to with our bridal and groom getting ready rooms! EPIC also provides you with your own butler. Ours was Nelson and he was incredible - he brought us drinks, food, anything the groom & I needed throughout the night! This man made sure to keep us relaxed, hydrated, fed and happy. We are so very appreciative for that! And the foooood! Everyone gave us so many complements on how the wedding food was like a 5 star restaurant! Everything was so spectacular & I have never felt like such a VIP in my life! Worth every penny and can't wait to come back for our anniversary!

The Epic was an incredible venue and its staff were absolutely amazing! Lourdes made sure to answer every single question and request during the entire planning period. We were sad to see her go a month before the wedding but her replacement Stacy was just as amazing and responsive! The venue includes many extras in its package that make it well worth the price! The food was amazing! The only issue we had was that two of the hors d'oeuvres did not come out as previously decided upon. The day of Stacy was great and on top of everything! Also shout out to Nelson who was there getting my husband and I everything we could every want/need the day of! He is truly amazing and the sweetest person as well! So happy we had him!

It was very important that our wedding venue/caterer support our love and wedding. Our planner recommended the Epic Hotel, and we booked immediately! Such an incredibly beautiful hotel with amazing grounds and decor - it was the perfect setting for our wedding! The menus are so yummy, the staff was on-point and hospitable the whole time, and our guests enjoyed themselves!

Our experience with the Epic hotel was beyond our expectations to capture great memories!

Our daughter had the wedding of
her dreams at the Epic. Everything was
perfect, the food, service and most
of all the professionalism of Lourdes
Ramos , Catering Director.

Don't think twice - this is the place for you! If you are looking for complete professionalism and care throughout the entire process , the Epic hotel is just the location for your wedding. I had complete confidence in Lourdes Ramos and her entire staff and had no doubt that our wedding would be everything I had dreamed of! I cannot imagine having our wedding anywhere else!

Lourdes is the best, she made our special day just magical! She was patient; knowledgeable, and extremely attention to detail. Best part? She genuinely cares unlike other hotels where you are just a number. Thank you Epic Hotel for making my fairytale wedding become a reality!

Lourdes is a real pleasure to work with!!!

She is awesome!!!

We loved our wedding, and the space, food, and facilities were great. Lourdes is very experienced and organized, which is very helpful if it's your first time planning a huge event. We also had great service from Nelson.

However, things started out rough with The Epic, after I flew in from out of town to sign a contract in person. I was at the airport, waiting for my flight home, when I received multiple frantic voicemails and emails from the hotel, which resulted in the hotel canceling our previously executed contract due to the fact that we had booked our wedding for the same date as a major event in town. We were able to rebook for another date, but it caused a lot of stress. The hotel did not apologize for the gaffe, let alone offer any discount or additional service to make up for its own scheduling mistake. We let this slide, though, because we were so excited about our wedding. The actual planning process was a bit rough also because the venue was very inflexible with regard to our request to start our ceremony on time. We had to request this multiple times before the venue agreed to our proposed schedule. There was less emphasis on customer service and more emphasis on what was best for the hotel staff and the hotel's bottom line during the planning process, which was very off-putting. We were treated very differently than friends who married at other Kimpton hotels in other cities. However, we were very happy with our wedding day overall.

Our guests also had problems with the room block reservations at The Epic, and we had much better service with regard to our room block across the street at the Hyatt Regency. The Hyatt provided great service and released special rooms to me after the hotel had sold out online, made changes quickly by email, and hand-delivered our welcome bags to guests' rooms free of charge. The Epic charged $7 per bag for delivery, and many of our guests at The Epic never received their bags. :-(

The EPIC hotel was a dream come true! The venue is amazing, the staff were wonderful and Lourdes Ramos was great. She was very helpful and accommodating throughout the planning process. The food was also very tasty. My wedding felt like it was right out of a story book and it was exactly what I had dreamed of all thanks to the EPIC and their wonderful staff.

My dream wedding was simply spectacular and one of the main contributors who made this possible was Lourdes Ramos and the wonderful staff at the EPIC. My search for my ceremony and reception venue was easy since I knew from the start that I wanted the Miami Skyline as my backdrop. Knowing this, I requested information from a few venue sin downtown Miami. The EPIC had plenty of wedding information on their website and I made an initial site viewing with Lourdes, the Catering Manager. As soon as I walked into their Ballroom knew right then and there that was my venue, same way when you try on "the dress". I didn't need to visit any other hotel. Now was just a matter of planning out the details. As any nervous bride, there was constant communication on selections and Lourdes was always more than helpful and responsive to all my inquiries, Although the planning process was very smooth, the most important part came on my actual wedding day. Lourdes came early in the day and from that moment sho took over and was hand ons with her staff, guests, ad yes even my "fiancee"! Making sure everything was perfect as if she had come to know me in the past 9 months of dealing with me! lol My maid of honor kept saying Lourdes is handing everything down stairs. I was sooooooo very thankful because she went above and beyond and because of her hard work and dedication, our day was PERFECT!! We also had the most amazing wedding butter, Manuel, whom we had met in or tasting, and on our day he stuck to us to ensure we ate, drank and fulfilled and any and every request, even accompanied us to our room at the end of a very long day! SERVICE is super at the Epic but Lourdes, Manuel and the entire staff are the reason why we and our guests have the best memories of our special day. If you happen to consider the Epic, I assure you you're at the right place for service, hospitality, satisfaction and lasting memories of your dream day!

Absolutely.....EPIC! Yes, price but Every dollar spent was worth it. My husband and I have ZERO Regrets. A millions times YES to the Epic. We had our wedding on a Friday night, you can imagine how busy that place can get. And it did.. and Valet was a mission, but still no one cared about that. No one even mentioned it because all people are ranting about was how they just attended the most amazing wedding day ever. I tell you, I spent a lot of time imagining how the night would look but nothing amounts to the magnitude of such setting until you see it. I loved EVERYTHING. The food, the space, the people. Let me tell you about the people. LOURDES... THANK YOU! She was superb. Helped me every step along the way. She made me comfortable, calmed my nerves, and washed all my worries away. She gave advice even when I didn't ask for it; she made it easy. and Nelson.... He is the one that will follow you all night making sure you're great. When I needed water he was right there! it was incredible. When I need anything: wiping of the floors because someone spilled wine, food, or anything else... he was there. Even my family highly thanked him for taking great care of the bride and groom. So to Epic, and the team at the Epic... a huge THANK YOU! We recommend this venue to everyone! I cannot stop replaying our wedding night.

The Epic is so beautiful! I really couldn't have asked for more. Lourdes helped along the way when needed and helped things run smoothly on the day of. The best part was Nelson, he made sure to keep us hydrated all night long. We never had to go to the bar for drinks and no matter where we were on the dance floor Nelson was there with water and a drink. He's the best!

Lourdes in catering will make your wedding an absolute dream. \My daughter and I couldn't have had a better catering person to work with. I recommend her wholeheartedly.

Lourdes made everything painless. The hotel and staff were super helpful. The food was great and my overall wedding was exactly what I was hoping for. Thank you Epic Miami for making my day as beautiful as I hoped it would be.

Let me just say, WOW!!! Love Epic, EPIC made our dreams come true more then once. My guest were blown away by everything, love everything about it. The ball room look glitz and glam. Just like they promise. Our catering manager Lourdes was incredible from the beginning to the end. The staff, service and food will blow you away alone. The ambiance is just so beautiful. I recommend anyone , who wants a overtop glam wedding. Contact Lourdes from the Epic in Miami she will make YOUR DREAMS COME TRUE. Thank you again, I am still on cloud 9, Our wedding look like it came right out of magazine. My husband said, we will be calling you for our 10 year anniversary.