DoubleTree by Hilton Sonoma Wine Country Reviews
Reviews
4.5 out of 5 rating
4.5 out of 5 rating
2 Reviews
90% recommend it
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Jonathan L. Sent on 01/07/2020
Look no further... Best team ever
Where do I even begin? My wife and I initially started planning our dream wedding a year in advance...which we found out was not enough time! I initially e-mailed and called the DoubleTree by Hilton Hotel Sonoma Wine Country to request information and was immediately put in contact with Terri. After finding out our date was available, Terri spent the next 30 minutes to an hour answering all of my questions over the phone immediately e-mailed me all of the packets and brochures with the details and pricing we had previously discussed.
A few weeks later, we had an appointment to meet Terri in person and view the site. My parents, my wife and I arrived late due to traffic and were greeted by a smiling Terri. She was professional, courteous, detail oriented...and answered all of our questions and explained every pricing aspect in great detail. At no point did we ever feel pressured into any type of package or upgrade...and she used her vast past experience to make suggestions while at the same time keeping our vision at heart. We had visited three other sites before this one...but immediately knew this was going to be the site of our wedding based on the beauty of the site and the way Terri took care of us during our visit.
Terri then introduced us to Kaylee who would be taking care of the hotel room block for our guests. Kaylee explained the different pricing options thoroughly and made suggestions based on her previous experience. Her suggestions and expertise would prove to be more valuable than we could have ever imagined as we greatly underestimated how many hotel rooms would end up being reserved for our special day. I must have added more rooms every month leading up to our wedding and Kaylee always took care of it immediately and efficiently even though I am sure she had plenty of other events to take care of.
My parents, mother-in-law and one of my wife’s bridesmaids accompanied us to our tasting appointment to help us decide on the food and beverages. We were greeted by both Terri and Kaylee in a special reserved room. Champagne, wine and all the different appetizers and main courses were brought out by the chefs themselves who stayed to make suggestions to any modifications we wanted to make. All of the dishes were delicious and I wish we could have selected ALL of them! I couldn’t thank all of them enough for the hospitality shown to my wife and family.
My wife and I decided to stay at the hotel a month before our special day to celebrate her birthday with some friends. Terri and Kaylee were nice enough to arrange our stay in the same room we would have a month later for our wedding night as a preview. Once again, they took time out of their busy schedules to just come down to say hi to us.
The night of the rehearsal dinner, Terri introduced us to our day of coordinator Tina. Tina was just as warm and welcoming and clearly knew her business. She was able to get us through our rehearsal run through even though I’m sure all the drinks in our systems affected our attention span. After the rehearsal, we were shown to our private area for our rehearsal dinner. It was set up elegantly in a room that had a fireplace and really set the mood for all the speeches and drinks...and the food was delicious!
The day of our wedding was quite literally the best day of my life. Terri and Tina took care of all communication with our many vendors and made sure we didn’t worry about a thing on our special day. They also made it very clear if something did come up, that they would take care of it and there would be nothing to worry about. This gave us all the confidence we needed to get through all of the pre-ceremony videos and photos being taken without having to worry about how everything was going to turn out. The morning of our wedding was very windy and I noticed that some of the parasols and chairs were blowing over in the ceremony area outside. Without even having to mention anything, many staff members noticed and all of them were on top of it ASAP.
The decor, lighting, ambiance and food were better than we could have ever imagined when we first entered the Grand Ballroom. Terri and Tina did a fantastic job at making our vision a reality! Even a last minute small tweak in our program and some specific dietary restrictions for some family members were accommodated with ease and efficiency. I still have family and friends who said it was one of the best weddings they had ever been to...and especially noted how smooth everything flowed from start to finish which was different from some previous weddings they had attended.
If you are looking for professional, knowledgeable and courteous coordinators who will make your vision a reality, work with you on the estimate and payment schedule, treat you and your family like you were their own family, answer all of your questions thoroughly, stay with you from start to finish (...I could go on and on and on)...then look no further than Terri, Kaylee and Tina...and the ENTIRE staff at DoubleTree by Hilton Hotel Sonoma Wine Country.
It really was the best day of my life...and I couldn’t have done it without them. If I could renew my vows every single year...it would be with that team and that team only.
THANK YOU FOR EVERYTHING
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