Crystal Gateway Marriott Reviews

Reviews

• Andrea Sent on 03/24/2009
  5 out of 5 rating

  5.0
  • Quality of service
    5 out of 5 rating
    5.0
  • Average response time
    5 out of 5 rating
    5.0
  • Professionalism
    5 out of 5 rating
    5.0
  • Value
    5 out of 5 rating
    5.0
  • Flexibility
    5 out of 5 rating
    5.0

  I loved my experience at the Crystal Gateway Marriott. The team of Ray in catering and Mellissa as wedding planner was fantastic. I went with the Crystal Gateway because of its accessibility to the airport, metro, and downtown for our out of town guests, as well as the Skyview Lounge, which I knew would make a unique setting for the drinks and appetizers. Once planning was underway, it went very smoothly with Mellissa, who was great to work with. She made sure all details were attended to, both in terms of presentation and schedule for the day. During my wedding she made sure everything ran smoothly from getting the vendors where they were needed to making sure I was going to all the right places. I would not hesitate to recommend the Crystal Gateway to anyone.

  I loved my experience at the Crystal Gateway Marriott. The team of Ray in catering and Mellissa as wedding planner was fantastic. I went with the Crystal Gateway because of its accessibility to the airport, metro, and downtown for our out of town guests, as well as the Skyview Lounge, which I knew would make a unique setting for the drinks and appetizers. Once planning was underway, it went very smoothly with Mellissa, who was great to work with. She made sure all details were attended to, both in terms of presentation and schedule for the day. During my wedding she made sure everything ran smoothly from getting the vendors where they were needed to making sure I was going to all the right places. I would not hesitate to recommend the Crystal Gateway to anyone.
• Matthew Sent on 07/15/2023
  5 out of 5 rating

  5.0
  • Quality of service
    5 out of 5 rating
    5.0
  • Average response time
    5 out of 5 rating
    5.0
  • Professionalism
    5 out of 5 rating
    5.0
  • Value
    5 out of 5 rating
    5.0
  • Flexibility
    5 out of 5 rating
    5.0

  Absolutely Amazing Wedding/Experience

  My wife and I thoroughly enjoyed working Corky Garcia, Rosa Quinones, and the Crystal Gateway staff in preparation for our wedding day! They made sure we didn’t have any issues in regards to coordination, room blocks, food service, and communication with vendors. The Crystal Gateway Marriott is the best/most convenient venue in the DMV to have a wedding! We certainly recommend this venue to all couples looking to get married in the DC area who aren’t looking to pay DC prices.
  
  Thank you Rosa and the Crystal Gateway Marriott team!

  My wife and I thoroughly enjoyed working Corky Garcia, Rosa Quinones, and the Crystal Gateway staff in preparation for our wedding day! They made sure we didn’t have any issues in regards to coordination, room blocks, food service, and communication with vendors. The Crystal Gateway Marriott is the best/most convenient venue in the DMV to have a wedding! We certainly recommend this venue to all couples looking to get married in the DC area who aren’t looking to pay DC prices.
  
  Thank you Rosa and the Crystal Gateway Marriott team!
• Hiwi Sent on 08/31/2020
  5 out of 5 rating

  5.0
  • Quality of service
    5 out of 5 rating
    5.0
  • Average response time
    5 out of 5 rating
    5.0
  • Professionalism
    5 out of 5 rating
    5.0
  • Value
    5 out of 5 rating
    5.0
  • Flexibility
    5 out of 5 rating
    5.0

  Beautiful place and outstanding service

  Great place to have a wedding reception and great customer service.

  Great place to have a wedding reception and great customer service.
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• Almas Sent on 08/17/2017
  4.9 out of 5 rating

  4.9
  • Quality of service
    5 out of 5 rating
    5.0
  • Average response time
    4.5 out of 5 rating
    4.5
  • Professionalism
    5 out of 5 rating
    5.0
  • Value
    5 out of 5 rating
    5.0
  • Flexibility
    5 out of 5 rating
    5.0

  I am so thankful for the staff at the Crystal Gateway Marriott for helping make my wedding day perfect! They were very accomodating, and did all the little things that added such value to our day. In addition, the staff and hospitality was excellent. I would highly recommend this venue for your wedding!!

  I am so thankful for the staff at the Crystal Gateway Marriott for helping make my wedding day perfect! They were very accomodating, and did all the little things that added such value to our day. In addition, the staff and hospitality was excellent. I would highly recommend this venue for your wedding!!
• Zobaida Sent on 12/01/2010
  4.8 out of 5 rating

  4.8
  • Quality of service
    4.5 out of 5 rating
    4.5
  • Average response time
    5 out of 5 rating
    5.0
  • Professionalism
    5 out of 5 rating
    5.0
  • Value
    4.5 out of 5 rating
    4.5
  • Flexibility
    5 out of 5 rating
    5.0

  i had an amazing service there...That was my big day and most rememberable day of my life and you guys made it extra special for me. thanks again. hope to see you guys around more often for my services and events..
  
  
  sincerely,
  abbasi

  i had an amazing service there...That was my big day and most rememberable day of my life and you guys made it extra special for me. thanks again. hope to see you guys around more often for my services and events..
  
  
  sincerely,
  abbasi
• Pamela Sent on 07/09/2008
  1.8 out of 5 rating

  1.8
  • Quality of service
    3 out of 5 rating
    3.0
  • Average response time
    0 out of 5 rating
    0.0
  • Professionalism
    2 out of 5 rating
    2.0
  • Value
    3 out of 5 rating
    3.0
  • Flexibility
    1 out of 5 rating
    1.0

  Oh this is hard one. We have an extremely rocky roller coaster ride with the Marriott Crystal Gateway. I think it is fair to say, we are stillllll with mixed emotions with this venue. Luckily, we only had our reception there and not our ceremony.
  
  How should we rate this hotel or experience???? Let’s break it down into sections.
  
  Food – EXCELLENT!!!!!
  
  We could not be happier about the food and the quality of the food along with the food service. It was Phenomenal!!!!
  
  People – Well ~ all depends on who you run into I guess. It's a hit/miss.
  
  To be totally fair – some of the staff in that hotel... Read more

  Oh this is hard one. We have an extremely rocky roller coaster ride with the Marriott Crystal Gateway. I think it is fair to say, we are stillllll with mixed emotions with this venue. Luckily, we only had our reception there and not our ceremony.
  
  How should we rate this hotel or experience???? Let’s break it down into sections.
  
  Food – EXCELLENT!!!!!
  
  We could not be happier about the food and the quality of the food along with the food service. It was Phenomenal!!!!
  
  People – Well ~ all depends on who you run into I guess. It's a hit/miss.
  
  To be totally fair – some of the staff in that hotel should be fired and some of the staff in that hotel should be given awards of recognition for their positive attitude and dedication to their work.
  
  Management – Thank goodness for the general manager at the hotel who actually provided a clear representation of how business is done professionally and reasonably – no matter what industry we’re in – hotel, wedding, business is business.
  
  However, some of the sales ‘managers’ you may encounter are nothing but horrible and should be stripped of their jobs or titles. And that is definitely how extreme this experience has been for us. The bad was pitiful and the good was phenomenal.
  
  In the end, our guests were happy because the food was phenomenal, the venue was beautiful, the service personnel was polite and professional, and it was a very smooth reception.
  
  So to recognize a few people: Our even coordinator – Megan Reynolds – is extremely professional and very responsible. She is a very capable event coordinator/manager and we were happy with her. She made the reception flow smoothly and was there to make sure everything was done and in a timely fashion. Even the bride & groom’s parents were impressed with her professionalism.
  
  Ray Sirisakorn and Tom – Sales Management Team – HORRIBLE, HORRIBLE, HORRIBLE. Very unprofessional – Ray displayed a lot of attitude in the way he spoke to us and in the wedding business or in any business setting – it is not only unprofessional, but uncalled for ~ Especially when you are paying thousands or tens of thousands of dollars for your event. Being treated horribly, unprofessionally, and with a diva attitude is basically UNACCEPTABLE. His manager, Tom, really was not any better. In addition, we were basically lied to numerous times when we spoke/met with these people. Wasted hours of our time and a lot of frustration.
  
  We signed with Marriott CG in April of 2007 for a wedding in May of 2008. We did not hear from the hotel team until 6 months after we had signed. And this is after I have called them several times and left messages. So basically, the sales person that sold us the contract left the hotel and our event got “lost” in the transition. To me, this is not an issue with any individual; it is an MAJOR issue with the process and the management of its facility, the service, and its people along with the procedures/processes of doing business. The “disconnect” is not just this incident or one or two individuals, the disconnect is in the “process”. And until the entire “process” improves at this venue, I would anticipate this type of wedding/event-planning “nightmares” to reoccur again and again!
  
  So if you do want to sign here….BEWARE!
  
  However, most of the staff that we did meet and experience there were very cordial, but it’s funny – when a business does not have a strict Quality Assurance or a well defined and working “process” – the clients will always remember the nightmares they went through and those culprits in the sea of wonderful professionals. What a shame!

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