Canopy by Hilton West Palm Beach Downtown Reviews
Reviews
5.0 out of 5 rating
5.0 out of 5 rating
22 Reviews
100% recommend it
Awards
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Featured
![Marissa]()
Marissa P. Sent on 05/03/2023Above and beyond
First off, Krista is honestly the best coordinator I could've asked for. I know this is not normal and probably will not be an option for most people, but my wedding day was like 50/50 weather (but not rain, an actual tornado warning) but the staff set up my terrace ceremony (even though everyone, including me at some point, was convinced it was not happening outdoors) and an indoor option if it turned last second. I could not be more grateful for this, because the canopy was my #1 choice because of the terrace ceremony space alone. Everything else was absolutely perfectly and I honestly cannot thank Krista enough. She really did hold the entire day (and probably weekend) together. I'm so so so happy with everything and couldn't recommend this venue enough for holding your wedding ceremony/reception. Also the food was 100000/10. Omg, everything. Appetizers, salads, entrees, it was amazing. People say the bride doesn't eat on their wedding day, but I sure did because it was too good not to.Canopy by Hilton West Palm Beach Downtown's reply:
Marissa & Casey,
Thank you so much for such an amazing review! We are so thrilled that the weather held up, it was a beautiful ceremony! I will make sure to share you feedback about the food as well to our Chef :)
Best Wishes!! -
![Samantha]()
Samantha H. Sent on 03/17/2024Stunning venue for our welcome party
We hosted our room block and wedding welcome party at the Canopy in West Palm and had a fantastic experience. The team was very easy to work with - extremely responsive over email and communicative with our vendors. The welcome event at the Treehouse (on the rooftop) was stunning, and our guests loved their experience staying at the hotel. 5 stars! -
![Svetha]()
Svetha M. Sent on 01/31/2024Beautiful venue and memorable wedding
Our wedding reception at Canopy was a dream come true! The venue itself is beautiful and classy and was great value for the price, the food is absolutely delicious, and Krista was so helpful and supportive every step of the way. She went out of her way to accommodate our special dietary menu for catering our reception dinner, provided us with suggestions and recommendations for vendors, stayed in constant communication with us, and answered all of our questions over our year-long wedding planning process. Krista and the catering staff at Canopy helped our wedding run so smoothly and made it such a memorable night! I could not recommend highly enough! -
![Sahtiah]()
Sahtiah C. Sent on 05/10/2023Phenomenal
Krista was SO AMAZING! I think I talked to her about things that weren’t even apart of her job description but she still helped out and offered advice in any way that she could. She has an amazing vibrant personality (just like me)! The hotel in itself was amazing as far as aesthetics and location. Definitely gave you the upscale bougie feeling that you needed as a bride! Restaurants, bars, and shopping centers being in literal walking distance was the cherry on top! They’re also dog friendly and greet your pup with cinnamon treats 🥰 so if you’re like me and take your baby paw pal everywhere it was a no brainer! Highly recommend for a wedding venue with lots of accented art art and greenery. Your pictures on the rooftop will be AMAZING! -
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![Alexandra]()
Alexandra P. Sent on 05/03/2023Perfect Wedding Venue!
Canopy by Hilton in downtown West Palm was by far the most perfect venue we could’ve found! Everyone in Florida does a Beach Wedding, and every single photo looks the same. Having our wedding at the canopy, gave us the most unique and beautiful photos as well as something different for our guests. The venue itself is beautiful and modern and clean. It really gives a completely different vibe than you would expect in South Florida but with the rooftop overlooking the intercoastal, you still have that Florida feel with a CITY vibe. We worked directly with Krista for almost 2 years and she is absolutely fabulous. She constantly checked in and made us feel her and did everything she could to pull off our spectacular wedding. The food was delicious and the tasting was so much fun. I have worked in events for my whole career and it was so nice working with Krista, who allowed me to create my own floorplan, and who helped my vision come to life, I highly recommend utilizing the entire second floor for your event and leaving the curtains open to really showcase the city view with the floor to ceiling windows. All of our guests were stunned with the venue and the complementary wedding night room with the view was so pretty! I absolutely loved using this venue for my wedding and highly recommend it.Canopy by Hilton West Palm Beach Downtown's reply:
Alex & Phillip,
Thank you so much for the incredible review!! It was amazing working with you over the past two years. We are thrilled that you had a the best day and enjoyed everything!
Best Wishes :) -
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Matthew H. Sent on 07/28/2022
The perfect weekend
This hotel is INCREDIBLE – the perfect destination for a wedding with guests that are traveling. We hosted a 3-day wedding event – Rehearsal Dinner, Ceremony & Reception, and day after wedding pool party. All 3 events turned out FLAWLESS!
The staff at the hotel is warm and professional. From the front desk, to housekeeping, to the service staff – everyone was SUPER FUN! We had over 100 guests travel from California, Chicago, New York, and Europe. All our guests commented that the service was incredible, and the stay was perfect. The food is a real treat at this hotel!
Krista Smith, our main contact, is amazingly talented. She anticipated every detail and need and helped advise us every step of the way. Even when other vendors may have dropped the ball, Krista jumped in and made it happen.
We would 100% book everything again and could not have asked for more! Thank you Canopy West Palm Beach!
Canopy by Hilton West Palm Beach Downtown's reply:
Matt & Juan,
Thank you so much for your generous review! I had the best time working with you to make this your dream wedding weekend! The Canopy Team misses you already- come back and see us soon! :) -
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![Aime]()
Aime A. Sent on 03/29/2021Modern Elegance, Natural Light, Brilliant Staff & Catering
Krista, Jen and the entire Canopy team were absolutely brilliant hosts for our wedding in January. Each step of our planning, during the hotel's pre-opening AND a pandemic, the team was responsive and energetic to ensure everyone's safety while keeping our vision intact. Krista patiently answered our questions every step of the way. By our wedding weekend, the entire Canopy team felt like family.
When I started to have some concerns to points of contact in our catering plans a month out? They didn't bat an eye to pivot the menu in a way that felt natural and true to our event. Every step of our planning process they were patient and collaborative, and every detail perfectly incorporates West Palm Beach's history in a tropics meets industrial way.
The catering with the Canopy team is unbelievable! Our only regret is some menu items aren't available at Banter so we could eat the dishes again and again!
I can't thank them enough for all the efforts Krista and Jen took to ensure our wedding was perfection. Everything was effortless for our families and we enjoyed every second! We couldn’t image hosting our reception anywhere else. -
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![Corie]()
Corie C. Sent on 04/13/2022Amazing staff and BEAUTIFUL experience. Don't wait to book this venue!
We could not have chosen a better venue for our wedding reception! The reception area, food and drink, staff, and guest rooms were absolutely perfect. The hotel itself is sleek, trendy, and modern and was the perfect backdrop for our reception. Since it rained on our wedding day, we also had to take our photos in the lobby - which thankfully is also so beautiful and spacious, filled with natural light and plants. This is not your average hotel! Krista, the events coordinator, was the best part of all though! She was so incredibly helpful and accommodating at every step of the process. Her organization and communication was absolutely perfect and we just felt so confident in her to help pull off this event. No detail was spared or overlooked and she was just incredibly kind. In addition, everything was very streamlined for our event - so many elements of our reception were included in the fee for the space which made things relatively easy for us in the wedding planning process. It was a GREAT VALUE for the amazing service we received! Also, the bridal party got ready in a suite and it was absolutely beautiful and spacious. Everyone told us how delicious the food was and how much FUN they had at our wedding. The location in downtown West Palm Beach was also so convenient for us and our guests. Highly, highly recommend this venue and the incredible staff at the Canopy!! Thank you again for the wedding of our dreams.Canopy by Hilton West Palm Beach Downtown's reply:
Corie & Jonathan,
Thank you so much for the incredibly kind words! I was beyond happy to see this glowing review and shared it with all the departments, we are smiling from ear to ear! Thank you for trusting us with your most special day & we are thrilled we were part of it!
-The Canopy Team -
Robin B. Sent on 01/22/2022
Perfect Wedding Venue
Canopy is the most perfect wedding venue!! I loved every part about it. The hotel itself is gorgeous and makes every photo look amazing, and the rooms were perfect for getting ready that day - the floor to ceiling windows give great lighting for makeup and photos. The ceremony space is outdoors and surrounded by greenery, so you barely need to do a single thing to it. The cocktail hour spot is also stunning, and you get the entire second floor to yourself for the reception. You can also customize the ceremony space to fit your party size, so that was another bonus. The location is perfect too, since guests can walk downtown or to Rosemary Square - we had our rehearsal dinner downtown and it was so easy.
I also cannot say enough great things about Krista, who is the catering sales manager at the hotel. She is so friendly and helpful, and made the entire planning process easy and manageable. I'm pretty sure she answered every email the same day I sent it, and she was super attentive on the day of the wedding. She really thought of everything!
I had so many guests tell me how much they loved the venue, and that the food was great! You will NOT find a better option. I was definitely on a budget, and the quality, service, and ambiance of the hotel felt like a dream come true. I felt like I found a hidden gem right here in West Palm! I wish I could do it all over again - would not have changed a single thing!Canopy by Hilton West Palm Beach Downtown's reply:
Robin, THANK YOU!
You were an absolute pleasure to work with and I am beyond happy that the day was so perfect! :)
-Krista & the Canopy Team -
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![Annalisa]()
Annalisa H. Sent on 12/27/2022Amazing experience!
This venue is everything we could have asked for! Krista the venue coordinator was so kind and communicative, anytime we had a question she was right there to assist us. The space is absolutely beautiful, from the entrance, to the rooms and event space. All of our guests had a blast! It was the perfect location for us being so close to downtown West Palm Beach and we will definitely recommend this hotel to everyone!Canopy by Hilton West Palm Beach Downtown's reply:
Annalisa & Diego,
Thank you so much for your 5 star review! It was a pleasure working with you over the past year and seeing your dream day come together so beautifully!
Best Wishes,
Krista & Team
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![Charlotte]()
Charlotte Sent on 08/20/2021Perfect Choice for Hotel Stay & Wedding Venue!
Canopy by Hilton Downtown WPB is, and forever will be, our #1 recommendation for a wedding reception venue and hotel! When my husband and I were trying to find a reception venue for our wedding in 2019, our planner Naomi Zora Events recommended this brand-new hotel. Note that it was still under construction at that time and was not opened to public yet! (We even did a hard hat tour!) But after connecting with the hotel’s wonderful and professional catering sales manager Krista, we believed that Canopy was the right choice for us. We’re the first couple ever to book them! Fast forward to 2021, we got the chance to visit the hotel again prior to our wedding. It turned out to be stunning!! The rustic, rail-road industrial setup combined with the modern, chic, tropical green vibe is an absolute pleasure to one’s eyes and mind. Our wedding reception was also perfect and flawless, thanks to the professional and thoughtful Krista and her team. They also got us cards and a wedding gift, which was super sweet! Everyone at the hotel, from valet drivers to the front desk employees, waiters and waitresses, to cleaning service ladies, went the extra mile to make you feel welcomed and reassured. We’ll definitely go back to this exquisite hotel again!Canopy by Hilton West Palm Beach Downtown's reply:
Charlotte & Georges,
Thank you SO much for your incredibly kind review! I am thrilled to see that each department made your stay memorable!
It was amazing working with you both the past two years to make your dream day come to life!
Best wishes,
The Canopy Team -
Jessica Sent on 06/06/2021
Incredible Experience, Perfect Wedding Day, Beautiful and Elegant Venue, Amazing Staff, Delicious Food
Wow, where to begin! The Canopy was the PERFECT venue for us!! After postponing our initial wedding plans to get married in Italy, we decided somewhat last minute to do an intimate wedding right here in West Palm. When we met Krista, we immediately knew this was the place for us! She was absolutely incredible in helping us put together our dream wedding day and any suggestions we had, she made them happen! Her response time with any questions we had was almost immediate! She was extremely professional, kind, and an absolute pleasure to work with!! My wedding guests are still raving about her and how on top of everything she was!
When selecting a venue, we really wanted to have that coastal feel with water views. The Canopy provided us with incredible coastal views where we had our ceremony on the rooftop facing the intracoastal and ocean! It was the perfect size for our small party. We were also able to go back up to the rooftop while the sun was setting and take some amazing pictures since their rooftop provides beautiful views to the west as well. I can’t even wait to get our pictures back! The Canopy’s location is perfect since it is only a short walk directly east to the waterfront area for some amazing photos. My dad drove the women down and the guys in the bridal party had a 5 mins walk. Totally worth it!!!
I can’t rave enough about how professional and organized the entire Canopy staff were! We had butler passed champagne prior to our ceremony for our guests and Krista immediately brought us over two glasses when the ceremony was finished! Since we were taking photos during the cocktail hour, the Canopy staff brought over a plate of our selected hors d’oeuvres to our sweetheart table during the reception so we still got to enjoy them! The food is absolutely amazing!!!! We had so much fun at our tasting and even got to meet the chef! They let us mix and match our main entree selection with any sides from other choices that we wanted! The possibilities were endless. We decided on the Kobe beef short rib with Chilean sea bass paired with truffle mashed potatoes and roasted carrots. It was incredible and I’m not lying when I say that everyone licked their plates clean!
The Canopy provided us with a very classy and elegant affair at every turn. The bridal suite was gorgeous!! It had a huge outdoor balcony that provided for excellent pictures, modern spacious rooms, and even 2 separate bathrooms which was great for all of us to get ready in! The atrium area for cocktail hour and the ballroom and beautiful with floor to ceiling glass windows!
The Canopy and Krista took away a lot of the wedding planning stress as well. They include not only the venue but food, drinks, tables, chairs, linens, cutlery, set up, etc! They had excellent suggestions for vendors as well as tremendous working relationships that had already been established!
We can’t thank the Canopy and Krista enough for making our wedding day so amazing and perfect!!!! We are so excited that we can go back and visit anytime and that it will always be a special place for us!Canopy by Hilton West Palm Beach Downtown's reply:
Nick & Jessica,
Thank you so incredibly much for the kind review! Our team is positively thrilled that you had your dream day! It was hard to compete with the cliffs of Italy but I am happy we exceeded all of your expectations :) Wishing you a beautiful marriage and a lifetime of happiness. You were truly a pleasure to work with!!!
All the best,
Krista & the Canopy Team -
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![Aime]()
Aime O. Sent on 02/14/2021Truly Phenomenal Venue & Experience at New Hotel
The Canopy team is pure perfection to work with. We first met while the hotel was still under construction and from the very beginning they were energetic and responsive to our many questions.
As a couple planning their wedding through the pandemic, the Canopy helped us address questions and concerns with positivity and the highest regard for safety. Every step of our planning process they were patient and collaborative, down to checking on me in the bridal suite during final preparations. We couldn’t imagine hosting our reception anywhere else!!
The chef was accommodating with many allergies during our seated meal, which I was particularly nervous about. Even my vegan and gluten free friend raved about the allergy friendly menu.
Everything was effortless for our families and we enjoyed every second!
My only note to couples considering this space is to consider your seating arrangement. The room is very long. Our 13 tables of 8 people or less was very comfortable, but I could see how additional seating count could crowd the room. If you're thinking about 100+ people, consider this venue for dinner styles that aren't seated (like cocktail or display table varieties).
Canopy by Hilton West Palm Beach Downtown's reply:
Hi Aime & John,
Thank you so much for your incredible review! We enjoyed working with you both and helping you achieve your dream wedding day!
-The Canopy Team -
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![Jen]()
Jen L. Sent on 02/23/2021Best Wedding We Could Have Hoped For
I cannot speak higher about the Canopy by Hilton or it's incredible staff. My now husband and I were demoralized and upset after our first wedding was cancelled due to Covid. Jen Garrett and Krista Smith listened to us and did everything in their power to create the most stress-free and BEAUTIFUL wedding day we could have every imagined. The 6th floor terrace overlooks the city and was a gorgeous ceremony space as the sun set. We all then went up to their rooftop lounge, Treehouse, equipped with an outdoor and indoor setting, filled breathtaking views and unique decor, and danced, ate and drank all night. The guests could not speak higher about the food quality and the beauty of the hotel. I'd HIGHLY recommend Jen, Krista and the rest of their staff to any bride or event-thrower!Canopy by Hilton West Palm Beach Downtown's reply:
Dear Jen & Brandon,
Thank you so much for this glowing review! We had an amazing journey planning your wedding & we couldn't be happier that you had the best day :)
-Jen & Krista -
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