Bliss Weddings & Events Reviews
Reviews
4.6 out of 5 rating
4.6 out of 5 rating
16 Reviews
91% recommend it
Awards
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![Nikki]()
Nikki Sent on 06/23/2008I knew I could trust Amanda's wedding coordinating expertise, because she gives great advice, she listens, and most of all, she cares. She made my wedding day the happiest day of my life and showed me that dreams really do come true. She helped make my fairytale wedding become a reality...I felt like a princess. Because of her help, I was able to relax and enjoy my wedding. Amanda pays close attention to detail and is extremely organized. I would highly recommend her to any future bride and groom!Bliss Weddings & Events's reply:
Thank you for the very nice comments, Nikki! I appreciate your kind words and know that you will live the happiest of lives with your husband. Congrats! -
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Amy Sent on 08/10/2009I had really high hopes for Amanda as my day of coordinator for my wedding. Upon meeting with her, I immediately felt at ease that she would be able to help both my parents and I enjoy the day and not have to worry about a thing. I couldn't have been more wrong. I think the opposite happened in fact. Most of it I did not find out until the next morning, but I knew some of it walking into our reception and to be honest, it got me really upset while eating dinner. My parents actually asked me if this was the first wedding they had ever coordinated.
We hired Bliss to do normal DOC things, contacting vendors prior to the wedding (I have been told by at least 2 that this never happened), helping with the rehersal, organizing the bridal party, ensuring everything was set up correctly at the reception, etc. Additionally, as part of my contract, they were to set up the candy buffet and pack up and take all of our glassware away from the reception at the end of the night so my parents did not have to. Those two contract specific things were not completed. They let my reception venue set up the candy buffet, even though that was not their job, I hired Bliss to do that, and my parents were there until 1:30AM cleaning up our glassware since Bliss was literally throwing things back into boxes with no rhyme or reason or ensuring nothing was left behind.
I was an extremely organized bride. Every box was labeled as to what was in it, so packing up should have been mindless. Additionally, I had very detailed inventory lists and documents that Amanda supposedly looked at before our wedding, but made a comment to my mom as she was packing things up that she "Had no idea she had this much stuff".
During "set-up" Amanda and her team did nothing but tie chair sashes on the chairs that slid down. There was a box that went missing during set-up and when my parents arrived to the reception, my coordinator at our venue asked if I had toasting flutes or a cake cutting set, as well as my cake topper. My mom asked Amanda where they were and she said to her "Amy must have left them in the car, they are not here." Which my mom pointed out that she was there unloading the cars with us and no boxes were left. I do not like to be blamed for someone else's shortcomings and if she would have looked at the inventory list, she would have known they were there. When I confronted Amanda about this, she said she never said that. I also don't appreciate my mom being called a liar.
Once the reception started is when I found out the venue set up the candy buffet, not Amanda, is when I really got annoyed. As I sat and watched our chair sashes fall down 45 minutes into the reception and wondering why they were not tied the way we asked them to be to avoid that, my MOH went over to Amanda to ask her to fix them and her response was "I am not doing that now, I am eating." and another response to our on-site person with the same request from Amanda "I am not fixing 180 chair sashes."
When I met with Amanda post wedding to discuss all of this and more, she had an answer and excuse for everything. Do I believe her? Not really. She accused our venue of personally attacking her by them telling me things that happened. She blamed them for the lack of set-up on their end because my venue is "too controlling" and if they didn't do it their way, it would have been very bad for Bliss. Okie dokie. Thank god they were controlling, otherwise who knows what would have happened. she was supposed to follow-up with them to clear this up, but as far as I know, to this date, that has not happened. Which speaks volumes to me. I am just glad I had such an amazing reception venue to pick up the slack as well as my parents. I really don't know why my parents, MOH and reception venue would have to gain about supposedly "lying" to me about what happened. They are my parents, best friend and someone who already had our gratuity. If anything, the venue wants a good relationship with the DOC for future weddings.
I did receive a partial refund, but I still wish I never would have hired her. The stress I felt the morning after knowing what happened, knowing my parents were there until 1:30 helping to ensure my stuff was not broken or lost made me sick to my stomach. I found out so many more details when I got back from my honeymoon that really made me so much more angry, I am glad I didn't know those until I was back.
I felt like she talks a very good game, but falls way short on follow-up and execution. Her communication prior to the wedding left much to be desired. I had a few emails that went completely unanswered so I just let them go. They were asking her opinion on things, which according to the contract, were supposed to be "unlimited". Well, there was a limit or someone just didn't feel like responding. I have heard similar stories on communication from other brides, so I know it just wasn't me. Buyer beware. There are much better DOCs out there.Bliss Weddings & Events's reply:
I have been thinking about the best way to respond to this post. We have never had an experience or review like this before, and we are sad that this is the last thought that this bride had about us.
After months of working together during the planning process and having a very positive experience, the day of the event was a huge disappointment in many ways. Unfortunately, as a wedding planner, we take the brunt of the frustration regardless of whether or not these events were in our control or not. I can honestly say, in regards to the claims here, that this is not the reputation or character of our company. It is especially difficult as a day-of coordinator for any wedding we do, knowing that majority of the vendors are booked prior to signing a contract with us. This means that we don't have the ability to share advice on who is hired and who isn't and we can't apply our experiences with certain venues and vendors while choices are being made.
The best advice that I can offer after this learning experience, is to take everything with a grain of salt. There are so many components and people involved in a wedding, it is difficult to see things for what they really are or understand exactly what happens behind the scenes. Any miscommunication can snowball into something much bigger when there is frustration involved.
As always, I wish this couple the best of luck in all that they do as they grow together as husband and wife.
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