ATX Classic Cars Reviews
Reviews
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Quality of service 4.9 out of 5 rating4.9
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Average response time 4.9 out of 5 rating4.9
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Professionalism 4.9 out of 5 rating4.9
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Value 4.9 out of 5 rating4.9
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Flexibility 5 out of 5 rating5.0
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Lindsey Sent on 06/14/20265 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great experience!
Perfect getaway car from our wedding! Our driver was professional, prompt, and friendly, and the car was perfect - highly recommend! -
Quality of service
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Lonique Sent on 05/24/20265 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Exceptional Service & a Stunning Vintage Ride
We had the absolute pleasure of renting a vintage vehicle for our wedding, and it was truly one of the most special touches of our day.
The car itself was in beautiful condition and clearly very well cared for. It photographed perfectly and added such a unique charm to our wedding photos.
The entire experience—from booking to the day of—was smooth and stress-free. Communication with Lee was clear, professional, and accommodating, which made everything even easier during an already busy time.
Lee was punctual, friendly, and made us feel so comfortable throughout the experience.
If you’re looking for something classic and unforgettable for your big day, I highly recommend this service. It was worth every penny and truly made our wedding day feel even more magical -
Quality of service
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Rochelle Sent on 11/02/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Daughter’s wedding send-off
The vintage car from ATX Classic Cars was the highlight of our daughter’s wedding send-off! The 1964 Cadillac Deville convertible was beautifully restored, spotless, and driven by a wonderful chauffeur who made everything run smoothly. It was the perfect ending to a perfect day! -
Quality of service
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J A Sent on 06/14/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
ATX classic cars
We rented the 1972 Cutlass Supreme Convertible from ATX classic cars. It was a beautiful car that turned heads at the end of the night! Lee was easy to work with and responsive to questions. The driver arrived on time and was both kind and professional. 5/5 -
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Victoria Sent on 06/07/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Perfect car!
The company is very professional, & the car was a show stopper! Great company to work with for our wedding. -
Quality of service
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Dylan Sent on 05/30/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing getaway car!
Lee was amazing and brought us a beautiful car for our getaway. He was extremely professional and a joy to work with! -
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Alexis Sent on 01/29/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
LOVED our experience with ATX Classic Cars!
My husband and I really wanted to have the classic car experience for our wedding. We found ATX Classic Cars online and the booking process was seamless. Lee Little is a wonderful business owner and super professional. He was always up front about our decision of car and always responsive. He was able to work with our budget which made for an easier process. The day of our wedding, we unfortunately were not able to get the car we ordered because the weather wasn't going to agree, but Lee had explained the reason behind that during the initial booking process. We understood entirely and he recommended the black 1958 Rolls Royce he had in his fleet to which we agreed. We really wanted to have photos with the car and we were planning on doing it during our exit, but the weather was looking worse and worse. Amazingly, Lee had finished a wedding earlier in the day and surprised us by showing up to allow us to take photos when there was still light out and the weather hadn't gotten bad yet. It was such a kind gesture and now we have fantastic photos with the car. We cannot recommend ATX Classic Cars enough. The fleet of options are stunning and we had such a great time getting to know Lee and his business more. Hopefully, there will be another event for us in the future to where we will be sure to book with him again! -
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Jessica Sent on 12/27/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
ATX Classic Cars is fantastic!
ATX Classic Cars was phenomenal to work with! The whole process was easy and seamless. I did not have to worry with Lee that everything would be great. The car was beautiful and exactly what we were looking for our wedding exit. We had a great time driving through the Hill Country on our way home from the wedding and those memories would not have been possible without the fantastic ride we had! -
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Matt Sent on 06/19/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wedding Vendor
ATX Classic Cars was everything we could have hoped for in a wedding vendor. They listened to our needs, were extremely communicative (even at odd hours of the day), and they were very flexible. Our wedding night featured a lot of potential rain, and ATX Classic Cars went out of their way to make sure we still got our dream vehicle. Could not be more appreciative for everything they did for our special day! -
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Abbey Sent on 05/21/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The best way to end the night!
I got married earlier this month and my husband and I had the best experience with ATX classic cars!! Lee was very communicative and flexible throughout the whole process. Having a classic getaway car was the perfect addition for the end of the night and made an amazing prop for pictures earlier in the day. Ann was a great and professional driver and we couldn’t have asked for a better experience! -
Quality of service
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Maureen Sent on 05/14/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
ATX Classic Cars went above and beyond my expectations!
Excellent service! I rented the 1958 Silver Cloud Rolls Royce. This car was off the charts gorgeous and in mint condition. The driver of the car was punctual, professional and extremely courteous! This car was definitely the icing on the cake. -
Quality of service
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Tim M. Sent on 05/13/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Classy touch to a bucolic country wedding
We rented the 1955 Rolls for my son's wedding - to drive them from the venue to their honeymoon suite about 30 miles away. We're car people, so we wanted to build a memory that was more than a boring black limo. The car was perfect, and the B&G had a great time chatting up Lee (the owner and driver). The entire thing was easy to set up and cost about the same as a normal limo. I can't say enough good things about this experience - it was the easiest thing we did for the wedding. -
Quality of service
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Carissa Sent on 03/09/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Two Words. Rolls Royce.
Want to make the best grand exit?? How about the most beautiful engagement session? Two words. Rolls Royce. That's what we chose for both our engagement session & wedding getaway vehicle! Our wedding was a black-tie event. I'm all about the little details & knew I wanted a car to add the perfect elegant finishing touch! I remember during our engagement session that tourists kept walking up to the car not realizing we were in the middle of a photoshoot! Lee takes incredible car of his classic cars & has something for everyone! Both him & another driver of his are very punctual, professional, intelligent, educated & friendly! We loved hearing the backstory of his cars. They were such good sports with us wanting to move the car around for different angles of the shoot/locations. I highly recommend ATX Classic Cars for the perfect finishing touch on your event!! There are so many gorgeous classics to choose from to fit any theme!-
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+5 photos
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Quality of service
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Madaelynn Sent on 12/05/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
ATX Classic is Amazing!
ATX Classic cars was great! Lee was amazing and letting us know what his inventory was for his classic cars for our wedding date, and he worked with us in helping us find what we wanted. We had Churchill (1955 Rolls Royce Silver Dawn) and she was an absolute STUNNER! We received so many compliments on how beautiful the car looked that night. The chauffeur was so nice and so knowledgeable with the car. Thanks Lee and ATX Classic Cars for the perfect final touch to our amazing night! -
Quality of service
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Michael Sent on 11/21/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Exquisite - Highly Recommend
Lee was all you could hope for, for a limo ride after your wedding. Kind, but not too talkative. Professional, but not stiff. He did his job very well! -
Quality of service
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Micah Sent on 11/14/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing & Professional
As a wedding planner, it is easy for me to spot professional & hard working vendors that are worth the time & money! I had an amazing experience working with ATX Classic Cars in May for one of my couples. They were quick to respond, kind, showed up on time, and were all around great to work with. I know my couple was extremely happy with their service too, and that is the most important thing! Highly recommend. -
Quality of service
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Amanda Sent on 11/14/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful Getaway Option!
Lee is so helpful and has a beautiful, vintage vehicle for getaway. We have used him on several occasions and has always been easy to work with. -
Quality of service
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Sheryl Sent on 11/08/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Parents of the bride
We were very pleased with the entire experience and Lee Little was so helpful and friendly. Our daughter and son in law said the car was gorgeous and Lee was so nice talking to them and answering their questions about the 1958 Roles Royce. -
Quality of service
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Tim F. Sent on 11/08/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
ATX Classic Cars
Lee at ATX Classic Cars was amazing. The car was beautiful, and Lee's service was excellent. ATX Classic Cars is an absolute must if you want to add that vintage sophistication and class to your special day! -
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Tara Sent on 11/03/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great service, fun getaway cars!!
As a local wedding vendor, I've sourced ATX Classic cars for several of my events and they have been such a big hit! From the wonderful service, to the unique collection to choose from, I highly recommend booking your getaway vehicle through Lee! Or even just booking for a night out on the town too. Either way, you won't regret it!! -
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Betsy Sent on 11/03/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
ATX Classic Cars is Wonderful
I’ve had the chance to work with Lee at Classic Cars ATX on multiple occasions and have had great experiences. You can tell Lee is passionate about his vehicles and giving his clients a great experience. ATX Classic Cars has a variety of vehicles and colors of vehicles to select for any occasion. I highly recommend ATX Classic Cars. -
Quality of service
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Kelly Sent on 11/03/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great Experience!
ATX Classic Cars has helped us out multiple times when we could not find a car for a wedding. As a wedding planner, I am so thankful that Lee and his team were professional, on time, and overall great to work with. We appreciate his team so much, and they go above and beyond to make the experience great not only for the clients but for us! -
Quality of service
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Gina Sent on 11/03/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
ATX Classic Cars for the Win!
I have been a wedding planner in Austin for the past 18 years, and I needed a specific car that my bride found - and Lee had it! I reached out and we were booked within the hour. SO EASY! And that was a week out from the wedding on one of (if not THE) most busiest event weekend of the year!
Lee was super communicative and made sure every detail was accounted for. The couple was THRILLED and the photos are priceless! ATX Classic Cars is now my go to. Every wedding. Every time. -
Quality of service
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Melissa Sent on 11/03/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great experience, highly recommend!
Working with Lee and his team has been amazing! Lee is so professional, responds in a timely manner, and provides a wonderful car service. Our couples are always so happy working with Lee! The classic cars are always in pristine condition, and makes for a beautiful send off at our weddings! I highly recommend hiring them for the best service! -
Quality of service
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Kristi Sent on 11/01/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great experience
Our team at Eclipse Event Co. works with ATX Classic Cars very often and we always have a great experience. Most recently, we worked with Lee and had, as always, an easy and smooth experience working together. Thank you all for the work you do! -
Quality of service
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Amanda Sent on 11/01/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
ATX Classic Cars has some of the best classic options!!
Lee helped me secure a classic car for a private event. Baby blue made for some incredible pictures and a joyful ride!! He is organized, timely, reasonable and has beautiful classic car options for shoots, getaway cars for weddings and more. -
Quality of service
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Kelsie Sent on 11/01/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wonderful experience!!
Wedding planner here, Lee with ATX Classic Cars is wonderful! Very responsive and beautiful cars. -
Quality of service
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Suzanne Sent on 11/01/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great experience
Lee could not have been more helpful or flexible with us. The bride and groom were thrilled with their luxurious getaway experience! -
Quality of service
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Amy C. Sent on 11/01/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Excellent Vendor!
As a wedding planner, I highly recommend Lee to all of my couples looking for a gorgeous vintage car! Lee goes above and beyond that of a vendor. I had a couple who had a problem with their booking due to a cancelled credit card on file (which would have then cancelled their booking), and he communicated with me to let me know of the issue right away so there were no surprises to my couple. I really appreciated it, and am thankful for the way he handled the situation without bringing stress to the couple. Thank you, Lee!
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Quality of service
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Madeline Sent on 11/01/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Perfect! 5 Stars All Around!
Lee was fantastic to work with! He was always quick to respond, helped me out in a pickle, and the car was BEAUTIFUL. You can tell he takes pride in what he does. Don't hesitate to book with him!! -
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Stacy Sent on 11/01/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Totally recommend!
As I wedding planner, I use ATX Classic Cars often for clients. Lee has been nothing but communicative, punctual, and down right nice! He has gone above and beyond for my clients. He also has a great selection of available vehicles. I highly recommend them! -
Quality of service
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Alana Sent on 11/01/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
ATX Classic Cars is Amazing!
Lee and the ATX Classic Cars team are absolutely amazing! As a wedding planner, he is one of my go-to's for my clients. His inventory of cars always look great, and him and his team are super professional and always on time! Another huge bonus with Lee is that a lot of the time he will be able to come during golden hour for you to take photos with the car during daylight! I would definitely recommend using Lee for your classic car needs! -
Quality of service
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Dempsey Sent on 11/01/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great service!
I am a wedding planner in the San Antonio area and had a great experience using ATX Classic Cars. They were able to communicate clearly on the additional charges that were going to need to take place to have them travel to Downtown San Antonio on a busy weekend. I was able to share that with my client and get approval. The service was above and beyond what was expected and communication was great! I worked with Lee and highly recommend! -
Quality of service
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Butterfly Sent on 11/01/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great service!
We have had the pleasure of working with ATX Classic Cars on several occasions. Each time, they have arrived promptly and taken great care of our clients. Highly recommend! -- ButterFly Bridal & Events (planner) -
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Melanie Sent on 11/01/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great personal service
I am a wedding planner and recommend Lee and ATX Classic Cars often. He provides a great personal service and has so many different options for cars that will fit any wedding or event style! -
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Sharon Sent on 11/01/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Lee with ATX Classic Cars
Lee was very professional and quickly responded to all our requests. He let us know immediately the car my son originally wanted to rent for his wedding day, was not available and offered the classic red convertible which was perfect for pictures and their get away car. Driving away in the sunset was one of the highlights of the day for both the bride and the groom. I would definitely recommend ATX Classic Cars. -
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Cassandra Sent on 10/31/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The best addition to your wedding day!
ATX Classic Cars is one of the best companies in Austin for your getaway car needs! Not only is Lee one of the kindest people who will go above and beyond to serve his couples, his cars are one of a kind and are sure to make for an epic send off and wonderful addition to your wedding day!! -
Quality of service
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Ashlee Sent on 10/31/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Incredible Service!
As a Wedding Planner, we love refering quality vendors that show up on time and provide above and beyond service. Lee and his team are always the best to our couples and that's so important as the last vendor they interact with on such a magical day. Thank you Lee, for helping us execute flawless events and deliver our VIPs where they need to go safely and on time. Looking forward to our next event together. -
Quality of service
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Art F. Sent on 10/31/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Friendly, Reliable, & Professional
I've worked with ATX Classic Cars and Lee for a few weddings and he's always such a pleasure to work with! As a wedding planner its great to work with someone who is friendly, reliable, and professional, it truly makes the difference on wedding days. I would and have reccomened ATX Classic Cars to anyone in need of great vintage car option for any event! -
Quality of service
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Alex Sent on 10/31/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great Vintage Car Rental
Lee was fantastic to work with. The cars were gorgeous and in great condition! -
Quality of service
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Tessa Sent on 10/31/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Top notch! One of my favorite send off car company’s to refer to my clients
ATX classic cars is one of my favorite companies that I recommend my clients to. They have so many fun and unique send off cars. Lee, the owner, is also so accommodating. I had clients looking for a super unique car and though Lee didn’t have the exact car he did everything in his power to make it happen. He even offered to help source parts in Brazil for us! Overall, best experience working with ATX classic cars! -
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Peter Sent on 11/30/20211.8 out of 5 rating1.8
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Quality of service 1 out of 5 rating1.0
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Average response time 2 out of 5 rating2.0
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Professionalism 1 out of 5 rating1.0
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Value 2 out of 5 rating2.0
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Flexibility 3 out of 5 rating3.0
Terrible Experience: Wrong Car Delivered, No Amends Made.
Unfortunately, I had a terrible experience renting from Lee and would not recommend him to anyone. I searched all over Austin for a very specific car I wanted to be the getaway vehicle for our wedding: a late 60s mustang convertible, a car with a lot of sentimental value to me. I was excited to find that Lee had a beautiful car to rent. The price is very high, especially as I was renting it for basically just a one way ride from our venue to a hotel in Austin, but I figured it was worth it to have exactly what I wanted, and the only part of my wedding that I specifically wanted that way. The process of renting the vehicle was simple enough, but sadly that was where the pleasantry ended. At the end of our wedding, our friends and family gathered to form a goodbye tunnel complete with sparklers, photographers, and videographers. I took my new bride by the hand and led her down the most picturesque image of our new lives together I could imagine. Excited to getaway in my all time favorite classic car, we walked down the row of friends and family, high fiving and smiling. To my dismay, when we arrived at the end of the tunnel, the pinnacle of our wedding festivities, I found not the blue-gray 1966 Ford Mustang I had rented for over $600, but a totally random, red Buick. I of course said nothing in the moment, or on the drive, as I wasn't about to ruin my perfect, romantic wedding night with my new wife, but internally I was very disappointed. That incorrect car was now permanently not only in my memories, but also the photos and videos we paid so much to have forever. It wasn't until literally during my reception Lee had contacted my wedding coordinator and told her there was a problem with the Mustang. Hagerty DriveShare policy states that "If there is a mechanical issue, an alternative vehicle will be offered or a refund", but it is ludicrous to me that Lee did not check on the status of his vehicle until mere hours before it was going to be needed. I however still tipped our driver and determined to settle the issue with Lee after our honeymoon. Sadly, the unpleasantness continued after our honeymoon. I emailed Lee to resolve the issue, expecting him to be apologetic and understanding, as any good businessman would be. Completely to my surprise, he was belligerent and pretended as though he had "upgraded" me to the Buick. He told me I should have refused the vehicle at the end of my farewell tunnel filled with sparklers waved by friends and families. He never once apologized or admitted fault, despite it being in the Hagerty DriveShare contract that he is "required to make the car available as expected by the renter." His excuse for this was that the Mustang had engine trouble and would not start. I found it very odd that he would only find that the vehicle was not working mere HOURS before our sendoff, DURING the wedding, despite the DriveShare contract stating that he is "required to regularly check [his] car for any defects in its operations or safety and have [his] car inspected as described in the Maintenance Policy." Clearly Lee did not do either of those things for my rental. I gave him several chances via email to rectify the situation, even agreeing to still leave a positive review if he would refund me for just 1/3 of the cost of the rental (which was essentially a $600 uber ride). At that point he declined to respond to me at all, even after I presented the contract he agreed to. I would not advise anyone to rent from him. -
Quality of service
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