An Honest but Fair Review—Lovely photos, Not the best Communicator or Wedding Video
I won a wedding photography contest Mary advertised on social media. At first, I was skeptical, but after a virtual meeting, I found it was real. She walked us through several packages, and we selected a comprehensive one, engagement shoot, full-day photography, a second shooter, highlight video, and online album at an amazing discount.
Mary came across as soft-spoken, calm, and flexible, traits I appreciated. She was also gracious enough to allow another team, who offered to gift us additional coverage, to shoot the wedding. While we were thankful for that, the energy of our wedding day busy, high-spirited, and full of strong personalities didn’t seem like the best match for her low-key style. Some moments were missed, and certain logistical issues emerged that I believe stemmed from that mismatch.
Mary handled photography, while her fiancé was the videographer. Unfortunately, his presence raised concerns. He was seen lounging or snacking during important moments, lacked engagement, and didn’t seem ready to capture footage when it mattered. Several guests and vendors also noted his lack of initiative. A groomsman mentioned the videographer told him his favorite part of weddings was the free food. While that may have been a joke, it felt unprofessional. Ultimately, it’s something Mary may want to reconsider—either working with him more closely on expectations or outsourcing to a more experienced videographer.
Mary had some lovely creative ideas—her bridal flat-lays and accessory shots came out beautifully. Still, I would’ve appreciated more focus on detail throughout the day.
For instance, there were solo shots where my bow was off-center or hair out of place, and no one adjusted it. Some family members weren’t smiling in group portraits, but photos were still taken. Specific requested shots—like our memorial table and handmade centerpieces—were unfortunately missed, despite being communicated ahead of time. These were meaningful elements we really hoped to have documented.
Most challengingly, I found myself reaching out for updates far more than I expected to. Whether it was clarifying engagement shoot details, planning for the walkthrough, or following up on timelines—communication often felt one-sided.
Even after the 4-week delivery window for photos passed, I had to prompt updates. At one point, Mary said the gallery would be sent that day—it wasn’t. I reached out again, and it eventually came after midnight without notice. With the video, delays continued. We later realized the audio equipment had been left behind. Once retrieved, there was another long gap before I had to follow up again. A message I sent was read and left unanswered for an entire day. That lack of transparency and responsiveness felt incredibly unprofessional—especially post-wedding, when you're eager to relive the memories.
This was the most disappointing part. We were promised a 10-minute highlight video but received one under three minutes. Mary acknowledged a mix-up on her end and offered a re-edit or partial refund. I appreciated her accountability and chose the revision. She did follow through and delivered a second video—brighter, longer, and including extended vows and new music. However, the pacing felt artificially slow. I tested speeding it up and realized there were only about 5.5 mins. of actual footage. Instead of letting me know there wasn’t enough usable content, it was stretched to fit the promised length. It felt like a missed opportunity for an honest conversation and collaboration. Fortunately, the other team produced a better quality video we could use.
Despite everything, I want to be clear: Mary is kind, talented, and receptive to feedback. She took notes seriously and tailored our final album accordingly. The photos are lovely, and I received many compliments. But communication, attention to detail, and videography support were major weak spots.
To Mary, remember weddings don’t have do-overs, and couples deserve clarity from start to finish. If something feels like it might be a stretch or if a couple’s vision of their wedding photography is not your ideal fit or style, it’s okay to say so upfront. It avoids a lot of unnecessary stress.