The Confluence Resort

Review for future Brides The Confluence Event Center

Venue: The Confluence Resort in Hico, WV.

The Confluence Resort is on a beautiful piece of property. The reception hall and cabins are gorgeous. The venue can easily be described as picturesque. Unfortunately, there is a long list of grievances that covers almost every other aspect of the experience. To start, you are responsible for providing everything for the reception except for tables and chairs. While the hall does have a kitchen area, you will only find a small fridge, a sink (well water on tap) and an ice machine. All dinnerware, drinking water, chair covers and table cloths must be provided by the renters. The renters are also responsible for setting up everything in the reception hall, except for table and chair placement. The venue says they provide table cloths, but the cloths they had were wrinkled and stained. The coordinator employed by the Confluence Resort, Amy, stated that the table cloths they provide are typically used underneath the linens that the renters provide. That was not communicated to us prior to the day of set up or we would have provided our own. The set up felt rushed and it seemed as though Amy wanted to do the bare minimum. Speaking of the bare minimum, the bridal cabin did not have a working refrigerator for the entirety of our stay. There was one attempt at a solution, which included bringing a new refrigerator in two days after our initial complaint. The new refrigerator did not work either. At that point, we were provided with a cooler full of ice for the remainder of our time there.

When confronted about the lack of communication, Amy provided excuses that seemed inappropriate for an impersonal relationship. At one point, Amy told our hired coordinator that she did not have an emotional connection to our wedding and because it was the last wedding of the season, she did not care how it went. The poor quality and lack of communication had an adverse effect on the overall experience. Our contract stated that the hall could accommodate up to 200 people. However, that was not the case. The owner of the Confluence Resort, Pervis, stated in an email one month prior to the wedding day that the maximum amount of people was actually 150, despite the agreed upon contract. Both Amy and Jim the property manager were rude, insensitive and lacked personal and social skills. The poor behavior and horrendous attitudes of both Jim and Amy towards our family, our coordinator and our guests were absolutely unacceptable.

Overall, the physical location and buildings were great, but the Confluence Resort was not pleasant.