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Reviews of Stacy's Travel

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User1812662 Sent on 09/15/2014
5 out of 5 rating
These people are amazing!! They were so polite and patient as we looked for the perfect honeymoon destination!! I would definitely use them again for my next big trip.
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Lindsay Sent on 01/24/2012
4 out of 5 rating
My husband and I were married in Cancun and we knew ahead of time before we even met with a travel agent what hotel we were going to stay in and get married at. Our agent took very good care of us, explained everything well and made sure that we had purchased insurance and understood every policy and possibility seeing as it was hurricane season in Cancun.
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User1393137 Sent on 10/22/2013
1.3 out of 5 rating
One of the most disappointing services of my wedding planning. They booked us an expensive trip through a travel company. Yes they sold us a great package, but the service was not that fantastic. When we went to meet to pick everything up the other sales agents were actually rude and acted like we were annoying them. We spent a lot of money for our trip and was hugely disappointed in our service. When traveling over seas you hope for everything to be perfect and there were several glitches in our reservations. Would not recommend or ever use their services again.
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Stacy Sent on 10/30/2018
1 out of 5 rating

Avoid at any cost.

Worst travel agency I have ever used. Completely screwed up my daughters destination wedding plans then wanted to charge us to cancel their mistakes. Stacy couldnt plan a trip across town and get it right. DONT USE THIS SERVICE
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Paula Sent on 03/09/2015
0.5 out of 5 rating
I wish I could give ZERO stars, but that isn't an option. We booked a vacation a year in advance for our 10 year vow renewal. Life happened and we had to cancel a few months later due to unexpected financial obligations. They told me we had to come in to cancel. I did. When I was told there is a cancellation fee for Stacy's Travel (not the cruise line we booked through) I took my credit card out. I get it, nobody is happy to have to pay a cancellation fee, but I understand why they do. It was $25 a person and yes they did charge a cancellation fee for our two children that are 7 and 5 years old, so $100 bucks. Whatever, I get it. I handed my credit card over and Stacy, the owner herself, sat behind me saying, "My employees don't work for free" and things like "You don't work for free why should we." Hostile. Another woman started pulling out the contract and making copies and trying to show it to me, to which I said, "I agreed to pay it already, I don't need to see the contract." So, as the environment grew more hostile with unnecessary comments, the poor women actually helping me wrote down my credit card information and then told me I could leave. I went to leave and Stacy stood up and said, "I am going to call the police if you leave!" (RIDICULOUS!) She stated I had to sign my credit card statement, which the employee hadn't even run my card yet, she was going to charge it later (like you would over the phone with the expiration date and security code on the back). Stacy and two other employees bullied me while the woman typed my information in and charged my card. This seemed to take a lifetime... I was called a "terrible client" and Stacy said "We don't want your business." I commented about that and said, "This is disgusting" and the women called me disgusting back and laughed at me. I mean full-on bullying, all because I had to cancel... just gross.
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