Accountability Goes Both Ways!
"My non-binary child and their now spouse were drawn to this vendor and the idea of having a “personalized” wedding. I hired the vendor because I was having trouble finding an officiant who is also a LGBTQIA+ Ally. Yes, I read the contract before signing and paying. Of course, there’s always a risk in signing a contract! We checked in with the vendor about two weeks before the wedding because we hadn’t heard from her since signing the contract. We were told that there would be a script shared with us. The kids already had a script and a ceremony outline. My sister communicated with the vendor and shared the script. We didn’t hear from the vendor until the day before the wedding. At which time, my now “in-law” was told that the script and the ceremony were both too long. They were told that they were being “squeezed” into the vendor's schedule therefore they needed to use the script that she shared with them. Needless to say, this created a whirlwind of emotions including total disappointment and anger in our choice of officiants. I messaged a different vendor who agreed to follow our script and was more than happy to officiate the ceremony at a moment’s notice.
So, my now “in-law”contacted the vendor and let her know that her services were no longer needed. A few days after the ceremony, I messaged the vendor to request a return of my funds. Yes, I know that was a risk due to the Non-Refundable contract that I signed. Here’s the deal…I was expected to be held accountable to the contract that I signed. And yet, the vendor did not hold herself accountable for the lack of follow through on her part. She sent the script last minute. And, she created a space that would not allow for the “spouses-to-be” to enjoy their wedding day. They didn’t get the service that I paid for because the vendor was “squeezing” them into her schedule. In this case, I do believe that I have a right to a refund. I would not have hired the vendor if I had known that she was squeezing us in and that the day wouldn’t be truly personalized. According to the vendor, it costs more to have a personalized wedding. As a parent of a non-binary, amazing human being how dare a vendor try to put them in a box when the world already does that daily!"