Roots & Flavors

We were incredibly pleased with the service we received from Jose and his team. Not only was the food absolutely delicious, but the level of service we experienced went above and beyond. Despite how busy a wedding day can be, they made sure we had everything we needed. They were incredibly generous with portion sizes, server availability, and overall accessibility.

Our guests couldn’t stop talking about how amazing the food was, and it was the highlight for many. Even now, friends and family still bring it up and say how much they miss it! I could not recommend Jose and his services more highly. If you’re considering booking with them - do it. You will not regret it.

On a personal note, I was especially touched by Jose’s kind congratulatory message, which showed what an excellent and caring person he is. Five-star service all around.

We could not have been happier with our experience with Roots & Flavors for our wedding. Their entire team was incredibly professional, kind, and truly a pleasure to work with from start to finish.

One of the most important things to us was incorporating foods that reflected both mine and my husband’s backgrounds — Bolivian and Greek — and Roots & Flavors absolutely brought that vision to life. From the chicken souvlaki skewers with tzatziki and pita (which even my Greek uncle complimented!) to the ceviche and horiatiki salad, every dish felt thoughtful, personal, and SO delicious.

We received endless compliments from our guests not only about how amazing the food tasted, but also about how fresh everything was. The yuca fries stayed perfectly crispy, the steak was cooked to the perfect temperature, and every bite was memorable. We also had the most incredible whole roast pig that guests are still talking about.

Beyond the food itself, their staff were so professional and attentive on the wedding day, which made everything feel seamless and stress-free. We are so grateful to the Roots & Flavors team for helping make our wedding feel so special and reflective of who we are.

We cannot recommend Roots & Flavors enough! From start to finish, Chef Jose was absolutely incredible. He was timely, thoughtful, organized, and so genuinely kind throughout the entire process. Planning an event can be stressful, but he made everything feel seamless and easy. He truly listened to our vision and went above and beyond to accommodate our personalized food requests, making sure every detail reflected what we wanted.

And the food — WOW. It was hands down the best catered food we’ve ever had. Every dish was beautifully presented and packed with flavor. The true testament? My Indian mom — who is an exceptional cook herself and not easily impressed — could not stop praising his food. She kept saying how perfectly balanced the flavors were and how thoughtfully everything was prepared. Coming from her, that’s the highest compliment possible!

Beyond his culinary talent, Chef Jose has such a warm heart and positive energy. He is professional yet personable, and so pleasant to work with. You can tell he genuinely cares about his clients and takes pride in his craft.

If you are considering catering for any event, do yourself a favor and book Roots & Flavors. You will not be disappointed!

Dear Jose,

I hope this message finds you well.

It’s hard to believe that it’s already been a few months since Lauren and I tied the knot at Hacienda Siesta Alegre. I wanted to take a moment to personally reach out and thank you and your team for making our wedding day so memorable.

From the very beginning, it was clear that your company knows how to honor the rich traditions of Puerto Rican cuisine while presenting it in an elevated and elegant way. Every detail was exceptional.

The appetizers, made fresh on site from scratch (no store bought substitutes!), immediately caught the attention of our guests. The buffet spread was not only abundant but beautifully presented, with flavors that were both authentic and refined.

The roasted pig, carved on site to fulfill every guest's request, was truly a showstopper. It was exactly what we envisioned, and we were so pleased to see how much everyone enjoyed it. The "pasteles" were a must for us, as we wanted to share this vital part of our culture with our loved ones, and they were a hit!

In addition to the fantastic food, the service was impeccable. Your team went above and beyond to ensure that every guest felt comfortable and well taken care of. The warmth and hospitality they showed made a huge difference, and it didn’t go unnoticed.

Thanks to you and your staff, our wedding was everything we hoped for and more. We couldn’t be more grateful for your hard work and dedication to making our celebration perfect.

It was truly a pleasure working with you, and we look forward to future opportunities to collaborate. We will certainly be recommending your services to anyone seeking top-notch catering in Puerto Rico.

Once again, thank you so much for everything.

Warm regards,

Victor

Jose catered a dinner for my and my fiancé's joint bachelor trip - the logistics were not easy, with 12 of us flying in from out of town and staying in an Airbnb. Jose was very easy to work with, planning a menu that accommodated vegan and vegetarian guests, and updating the price when we had some last minute number changes. The evening-of, Jose dropped the dinner off on time and in disposable containers. Everything was delicious (esp. the tres leches cake!) and we had leftovers for the rest of the trip. Could not recommend more highly.

I don’t know where to start - my experience with them was simple perfection. I didn’t have to worry about anything - the food was perfectly on time, the servers had a great smile- the roasted pig was a total show stopper and I am still dreaming about the food! The team was excellent and they cook with their hearts. Oh - and their prices are unbeatable- they work with your budget. 🩵

We used Roots and Flavors for an event that we held in Puerto Rico, and they did a fantastic job. The food was beautifully presented, fresh and well cooked. The company is easy to work with and handles all requests professionally. We only had positive comments on the food and the service. I would not hesitate to recommend them for an event.

Before I get to the success of the wedding itself let me say that Gladys and Charlie were great advisors in the planning process. I coordinate corporate events for a living but not weddings and I know that there is a huge difference especially when it is your own wedding. Gladys and Charlie were right there always offering solutions that really made sense and were in our best interest.
On the day of the wedding when we arrived at the venue under pouring rain we did not know what to expect. The rain stopped then everything started to pull together. Later when everything started and we saw the waiters, the attention to the guests, and their reactions to the rich food I felt a satisfaction and tranquility.
Guests raved that the food was exquisite, "Wow, perfection"!!! The service was professional with a perfect flow and timing, and we sincerely felt so lucky to have so much attention to detail and felt the passion and importance Roots & Flavors placed in making our day spectacular. There are no words to thank them for everything they did for us on that special day.

Highly recommend!!! The only decision you should make regarding catering is Gladys Pimentel from Roots & Flavors, Inc.! As a New York Rican, going to Puerto Rico every summer as my summer camp I can attest the food was AMAZING, AUTHENTIC, PLENTIFUL and BEAUTIFULY DISPLAYED! Our wedding was small and most of the guest were “Norte Americanos”, they are still talking about the food especially the Roast Pig! Gladys made sure every detail was on point. She is very professional, flexible, and dedicated to her craft and it shows. At the end of the evening, she personally came to us and asked if our vision, our dream came true and then proceeded to thank us for using Roots & Flavors. Seriously! Now for the Servers, one word OUTSTANDING! She made sure we had a dedicated server who made sure we had a taste of everything including encouraging us to sit and enjoy the appetizers, the dinner, and the coffee bar with cookies! All of it was completely delicious and worth every single penny! Just make sure to ask for a take away plate to eat later LOL! Service was amazing and they were very responsive! Muchas Gracias Gladys y Equipo por una Noche Maravillosa! Thank you, Gladys, and Team, for a great night!

The food was AMAZING! My wedding was small but did not matter because the food that was given was WAY MORE THEN ENOUGH! All of it was completely delicious and even our cake was delicious as well! Worth every single penny! Service was amazing and they were very responsive! Definitely recommend then for your PR wedding!