I booked this company to handle transportation for my wedding, and the experience was incredibly stressful and disappointing. Most critically, they forgot to assign a bus for my bridal party, the one meant to transport me on my wedding day. Despite being told I’d receive driver info two days before the event, I had to follow up repeatedly and only got partial info the afternoon before. I still had no details for the bridal bus the morning of the wedding and had to call dispatch at 7am to get answers.

The bus arrived late, had no air conditioning (in September), and my entire bridal party was left standing in the rain waiting to board. This made me late to my own wedding.

Customer service throughout the process was poor. My rep missed key meetings, failed to communicate, and even attempted to blame me for the issues. On top of that, I had to correct multiple invoice errors, and in the end, they refunded only $100 out of a $4,000+ bill. I would not recommend this vendor to any couple planning their big day.