P.S. Event Rentals – by Funtime Services

I'm sorry to hear a year later that you had such a difficult time. I wish you had contacted us to discuss. Of course, there are 2 sides to every story... given your review we will at least try to address some points here as this is where you brought your opinions to light. Thank you for the opportunity to respond, learn and address.

The wrapped chairs were because they were NEW for your event. We agree they shouldn't have been unwrapped at your location (it was a loading error). However, we had directed the workers to send you the new ones so you had pristine equipment. Sorry that happened but it was because we were actually going above to be sure you got the best.

Regarding the early return on the next day, it was so we could be gone in case your tent vendor needed to remove the tent. It’s hard to do when the tables and chairs are still in the way and we were not told when they were coming. We were actually not given any other vendor time-lines so this was our attempt to be out of the way of anyone else you had arranged. The only information we had to go on was that you requested delivery of day prior (achieved) and our normal delivery window is 4 hours which we allowed you to determine ( 8- 12) . We offer a 2 day rental or scheduled delivery time that can be added to orders for added peace of mind. Neither option was chosen but we made it work out and accommodated your request. – It’s like a car you can’t drive it if someone else has it rented.

From our notes the cooler was at a different house and not present at pick up. The only message we have from you about the cooler return is a message "Hi are you open today? We need to return a cooler" and that was via text. I would imagine given that you were leaving town we could have accommodated a return by someone else or another date. We do have 2 addresses in the same complex per review of the text messages we gave both but they are 4 doors apart and we even sent photos. We were present at both locations during when you were attempting to return.

Regarding the restroom, the day that our vendor reached out to us with placement questions we were in Covid quarantine (from school) and when asked we were not at the office. So to be efficient when they offered to reach out directly we responded yes, please do. We always provide the restroom company all the contact information. This isn’t an unusual practice, and we are transparent that we do not own them only help with them.

Regarding our moving and disorganization – yes we were moving and have had to move 3 times in 2 years due to space issues (not enough) and landlords selling our building. So it’s true we had some lapses and we do not deny that. It wasn’t intentional to cause you stress and it wasn’t convenient for us either. We show 6 estimates in the system so we did go back and forth several times. We can apologize for delays that were caused from either us moving or perhaps not understanding your planning needs better. We always had everything on hold for you from the 1st estimate until the final confirmation was issued.

We do thank you for the feedback we will try to learn from what you brought forward here and apologize that we caused you such anguish. We don't know how to further respond except to say we are sorry you feel so negatively and wish could rewrite this story for you but we can only move forward and to the best for someone else having learned from your observations.

FOR REFERENCE ~~ This is the information we had included on the confirmation for your event. On here the options of an extended rental for guaranteed day prior delivery and/or a one hour scheduled delivery were not chosen but yet we did still accommodate with NO additional fees. ~~

***Client will arrange a 4 hour delivery/pick up window that works for both parties. Delivery will be
set for AFTER tent is in place and pick up will be BEFORE tent is removed. Restroom being the
exception.***
***This is a one day rental for use on 9/4/2021. So delivery for your items is promised for delivery day
of your event 9/4/2021. We understand that because your event is a wedding and that you
would like delivery of these items day prior on 9/3/2021 (and we will do our best to accommodate
for this date), however, IF table and chair rentals get booked and are in use for another event on
9/3/2021, we will need to revert back to delivery morning of your event between 8AM-12PM or later
arrival window depending on location of items. To guarantee a 9/3/2021 delivery date, it is suggested
that you increase your reservation to a two day rental.***