When I initially ordered my bouquet,I had explained to the lady what I wanted and she said that she could do what I had asked for.I also ordered a bout. for my future hubby.the day of my wedding I went to pick up my bouquet and bout.,and when she displayed both,the white and pink roses were very brown around te edges,looking as though they were dying.I didn't get too upset,and tried to remain calm.then I also noticed that there were not a dozen of each that I had asked for.so that's when I spoke up.I asked if there was another way we could do the bouquet and bout.,because they didn't look good at all.so I ended up deciding on white roses and pink carnations.she said it would be ready in half an hour.so I had to go from the church back to the florist to pick up my items.which I would have thought they would have offered to deliver their products to me since they had messed up.but I was satisfied with the items after I picked them up.