I worked with Irene on my wedding and honestly, it was such an amazing experience. She responded to emails almost instantly, was able to be the mediator when the parents, groom and I possibly had different thoughts, and overall just did an amazing job. She's very down to earth and will tell you if something is cheesy or if she loves it or if she thinks it's too much. She also helps you stay on budget and really pulls you in when you are spending money on minor things that don't matter.
We had a very large snafu with our decor/flower vendor and Irene literally pulled photos from our trial and did everything herself and I had NO clue anything had gone wrong until afterwards.
If you want a planner, Irene was amazing and I definitely recommend her and the whole company.