Laser Sound LLC

5469 Marabou Way, Colorado Springs, CO 80911 Map · Phone number
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2 Reviews for Laser Sound LLC

Recommended by 62% of couples


3.1 out of 5.0
  • Quality of service 3.0
  • Professionalism 2.8
  • Flexibility 3.5
  • Value 2.8
  • Average response time 3.5
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  • User2350761 · 2+ years ago

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Played only the music we requested and nothing more. Fantastic. Even made a special recording play when the Blackhawks won. Very talented with lighting. Fantastic up light and beautiful LED fixtures which are great for old buildings.

    Sent on 06/11/2013
  • User2617835 · 2+ years ago

    1.2
    • Quality of service:
      1.0
    • Responsiveness:
      2.0
    • Value:
      0.5
    • Flexibility:
      2.0
    • Professionalism:
      0.5

    If you read comments provided by Laser Sound LLC, you can see that this company is very unprofessional. The review they responded to was not written by the bride or groom, but rather by a family member who helped foot the bill. Using people’s names on a public review forum should never occur and it just continues to display their lack of professionalism. I would have never worked with this company knowing they would behave in this manner. We contacted them via email expressing our concerns (not asking for money back but rather looking for an apology). We received responses similar to below, basically not addressing the customer’s concerns but rather blatantly calling us liars. At a large wedding and equally large venue they delivered two speakers with poor sound quality instead of the 'State of the Art Sound System' that is advertised. The DJ’s played the incorrect songs for the Wedding Party Intro’s even though they had a listing of which songs to play, did not fade out dance songs when asked to and did not have a lot of music that was requested by the guests. Many family members and guests missed events like the cake cutting and garter / bouquet toss because announcements could not be heard from the weak sound system. Bottom line is we paid a premium price for a DJ and ended up subpar performance and now we have consistently been treated poorly (as shown below) by this company. We cannot, in good faith, recommend this company based on our experience with them.

    Sent on 09/11/2012

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  • 5469 Marabou Way Colorado Springs, 80911 See on map
    7192656555 (Phone number)

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