My experience at Klienfelds could not have been more positive. My appointment was at 1:30pm on a Saturday. When I arrived, the lobby was PACKED with people. My heart sank, I was sure I would be stuck waiting forever. This was not the case at all. My bridal consultant, Antonella, came out to greet me and my party within ten minutes of check-in. We were brought right to a private room. Antonella was extremely professional and helpful. She asked a few questions about my wedding and budget, looked at my "top five" dresses, and went to get a few dresses for me to try on. She came back with four dresses; two of my choices, and two similar dresses. I ultimately tried on about ten dresses, and chose the second one. Once I made a decision, the "headpiece" consultant came in and helped me select a veil that was absolutely perfect! I never once felt any pressure.
Some advice for your appointment.... Bring a strapless bra and whatever spanx you plan to wear under your dress. Also, don't bring too many people, 2-4 is more than enough. This is a big decision, and if you have an entourage of 6-10 people with you, it will hinder your ability to decide. It will also slow you down so that you can't try on enough dresses. I saw a few people in this situation. By the time everyone had their say, the girls were just in each dress for too long. I understand the fun of trying on beautiful dresses with all your friends, but its not a good way to actually find a dress. You wouldn't take a dozen people with you to buy a house or a car, don't take them to buy your dress either.