Kate's Travel

We first experienced Kate's Travel as guests traveling for a destination wedding and had an awesome experience. Fast forward 6 years, and we found ourselves looking at the possibility of a doing a destination wedding. We spoke with Kate's Travel in addition to a few other Twin Cities-based travel agents. The difference and approach from Kate was crystal clear. For us, customer service was going to be extremely important as 1.) we didn't have a deep desire to really be in the weeds with wedding planning, 2.) we knew we'd have a larger group (60+), 3.) the group would be traveling from all across the US, and 4.) there would most likely still be a shadow of COVID during our wedding and travels.

After outlining our wishlist for the wedding and asking for some guidance, Kate provided a detailed list of resort options across the different locations that we were considering. Kate listened to our pricing guidelines and helped us weigh other important factors that are in her realm of expertise (i.e. flight costs and accessibility, resort event staff, etc.). This ultimately led us to the Hyatt Ziva - Puerto Vallarta.

Kate spoke very highly of Valentina and her team at the Hyatt Ziva. We were provided a warm-intro to the Hyatt team as well as a timeline of due dates over the course of the year and "best practices" associated with invites, lead time, payment flexibility for guests, and more. There was never a doubt that Valentina's team wouldn't take care of us and we knew we had Kate's Travel behind us anytime we needed.

Kate made herself available to us whenever we needed her and made a us a wedding website with all of the travel details and options for guests to easily access to understand exactly how to book their trip with Kate's contact information for support. The planning process was so turnkey, we only had a few phone calls over a 12 month period.

The wedding week was a total success. Valentina and the Hyatt Ziva - PV staff had all event details buttoned up - often overdelivering. From the resort side of things, the Hyatt Ziva was truly unbelievable. From the beautiful private beach, to awesome dining experiences, to the resort staff, we wouldn't have changed one thing about our decision and were grateful that Kate helped us choose this spot. Every single guest had a fantastic trip!

What we didn't find out until everyone was together at the resort was that Kate's Travel had NUMEROUS conversations with our guests. Kate answered questions, managed room requests and adjustments, trip changes and much more. WE HAD NO IDEA that Kate was managing all of this on the back-end. While we were working on wedding details, Kate covered everything guest-related. We are incredibly thankful for this as we were able to focus on the wedding and how we wanted to make it unique to us. It wasn't until we traveled to the wedding that we heard from guests-- over and over-- how much they truly appreciated working with Kate, up until the last minute with flight changes and more. We felt zero stress from destination wedding coordination because Kate has us and our guests completely covered!!

It should seem pretty clear that we would 100% RECOMMEND Kate's Travel to anyone looking to plan a destination wedding or a group vacation. Her service is impeccable and truly separates Kate's Travel from other agencies.